Holafly

Public Relations

• As our PR Specialist focused on Thought Leadership, you will be the architect of Holafly’s executive voice, transforming our internal expertise into global influence.
• You’ll directly impact our market authority by positioning our leaders as the definitive voices in travel-tech and connectivity.
• Define and align the unique tone of voice and strategic messaging for our C-suite across all public platforms.
• Secure high-impact interviews in Tier-1 media and provide hands-on coaching to prepare leaders for press interactions.
• Craft compelling LinkedIn strategies, keynote scripts, and op-eds that position our team as disruptive industry thinkers.
• Own the "Holafly Inside" blog, managing the content calendar and drafting opinion pieces that showcase our internal culture and expertise.
• Identify and secure speaking engagements at top-tier international conferences, managing the end-to-end speech preparation process.
• Scale our influence by training team members to become brand ambassadors through structured content frameworks.

PR Specialist

Pricing Analyst

• Set a pricing framework to make pricing decisions.
• Deploy a robust experimentation system to conduct price testing and validate hypotheses.
• Quantify price elasticity by analyzing user behavior and demand shifts to improve our success metrics.
• Standardize data-driven decision-making processes to ensure pricing remains agile and reactive to global currency and competitor fluctuations.
• Build and mentor a high-performing pricing team, fostering a culture of analytical excellence and strategic thinking.
• Collaborate with carriers, marketing, finance and product teams to align pricing decisions.
• Manage external agency partnerships ensuring deliverables align with growth metrics.

Pricing Manager

Account Executive

• Develop and execute go-to-market strategies to target B2B accounts in the North American region focused on the US and Mexico.
• Pipeline & Business Development: Identify, qualify, and pursue new business opportunities across various segments within EMEA.
• Solution Selling: Consult with clients to understand their employee or business travel connectivity needs and position Holafly’s e-SIM solutions as a strategic fit.
• Negotiation & Closing: Lead contract negotiations, pricing discussions, and procurement processes to drive profitable revenue growth.
• C-Suite Engagement: Build credibility and trusted relationships with senior stakeholders and decision makers within client organizations.
• Metrics & Reporting: Track pipeline performance, forecast sales results accurately, and provide actionable insights on sales execution.
• Market Intelligence: Stay ahead of industry trends, competitor activity, and customer challenges to position Holafly’s solutions effectively.

Account Executive, EMEA

Account Manager

• Identify, prospect, and close new strategic partnerships across EMEA.
• Own the end-to-end partnership lifecycle, from first contact to contract execution and launch.
• Manage and grow a portfolio of strategic accounts, maximising revenue and long-term value.
• Build and maintain strong relationships with senior stakeholders (Directors, Heads of Partnerships, Commercial Leads, C-level).
• Lead commercial negotiations, contract discussions, and partnership frameworks.
• Develop joint business plans, performance reviews, and growth initiatives with partners.
• Represent the company at industry events, conferences, and networking opportunities.
• Collaborate closely with Product, Marketing, Operations, Finance, and Legal teams to ensure successful partner integrations and execution.
• Track performance, identify optimisation opportunities, and contribute to scalable partnership processes and playbooks.

Strategic Partnerships Manager – EMEA

• Lead opportunity discovery and validation by partnering with Data teams to ensure metric consistency and surface opportunities to optimise margins or reduce unnecessary discounts.
• Drive pricing experimentation by validating test setups and analysing results to unlock growth insights.
• Analyse price elasticity trends to guide strategic adjustments, balancing volume and margin across diverse markets.
• Identify underperforming markets and surface data-backed recommendations to increase revenue in specific destinations.
• Guarantee price accuracy across all products and currencies, ensuring zero friction for users and high trust from stakeholders.
• Act as an early-warning system, proactively monitoring dashboards to flag margin anomalies, FX inconsistencies, or revenue drops before they impact the business.

Customer Success Manager

• Drive revenue activation by converting registered B2B leads into active, high-frequency purchasers.
• Analyze customer funnels and usage patterns to eliminate friction points and optimize the post-registration lifecycle.
• Execute growth strategies that increase average order value and product adoption across active accounts.
• Proactively reactivate dormant accounts through targeted outreach, education, and value-driven enablement.
• Monitor and report on account health, maintaining high retention rates and identifying churn risks before they happen.
• Translate customer insights into actionable product and marketing improvements to streamline the B2B user journey.

Customer Success Manager – B2B

Customer Support

• Scale Global Operations: Design and execute a hybrid in-house and outsourced support strategy that balances rapid growth with uncompromising service quality.
• Own Performance Excellence: Drive needle-moving outcomes across CSAT, First Contact Resolution (FCR), and Cost per Contact to ensure a lean, effective operation.
• Lead Tech Integration: Partner with Product/Tech teams to implement AI and automation tools that reduce friction and improve self-service capabilities.
• Empower Distributed Teams: Lead a remote, multi-language workforce, fostering a culture of trust, high-impact results, and continuous empathy.
• Drive Data-Informed Insights: Convert complex customer feedback into actionable business intelligence to influence Holafly’s product roadmap and global strategy.
• Manage Financial Health: Oversee global budgets and vendor efficiency, ensuring our support infrastructure scales sustainably as we grow.

Head of Customer Support

Data Engineer

• Define the architectural backbone and scalability of Holafly’s entire data ecosystem.
• Ensure global operations are fueled by high-quality, real-time insights.
• Bridge the gap between infrastructure and analytics, enabling data-driven decision-making.
• Design and evolve a world-class data architecture that scales seamlessly with rapid global expansion.
• Establish engineering excellence by implementing robust CI/CD practices and version control for all data pipelines.
• Ensure data reliability and security across all platforms, supporting mission-critical ML models and business analytics.
• Drive strategic technology choices, selecting the best tools and cloud platforms to maintain a competitive edge.
• Cultivate high-performing squads, mentoring data engineers to deliver efficient, automated ETL/ELT solutions.
• Partner with cross-functional leaders to translate complex business requirements into scalable technical realities.

Head of Data Engineering

Growth Marketing

• Spearhead channel discovery by testing and scaling non-traditional B2B platforms like Reddit Ads, Capterra, G2, Linkedin Ads and programmatic media.
• Maximize unit economics by relentlessly optimizing Cost Per Lead (CPL) and improving the LTV/CAC ratio across all paid efforts.
• Build a high-velocity testing framework to validate creatives, audiences, and landing pages through rigorous A/B experimentation.
• Architect digital nurturing loops and retargeting campaigns that move prospects seamlessly through the B2B decision-making journey.
• Design growth forecasts and performance dashboards that translate complex data sets into actionable scaling opportunities.
• Bridge the gap between marketing and tech to ensure flawless tracking, attribution, and implementation of new growth tools.

B2B Growth Strategist

SEO Marketing

• Lead the B2B content strategy: blog, landings, whitepapers, case studies, webinars, videos.
• Own SEO (technical + content) and drive rankings for high-intent keywords.
• Optimize landing pages through testing and experimentation.
• Manage freelancers/agencies and oversee translations/localization.
• Build content for Sales (one-pagers, pitch decks, ROI tools).
• Create and scale LinkedIn content for organic and outbound efforts.
• Conduct market, keyword, and competitor research to guide the roadmap.

B2B Content Marketing, SEO Specialist

QA Engineer

• Analyze conversations across calls, chat, and email to ensure adherence to quality standards
• Evaluate quality, coach agents, and provide insights for continuous improvement
• Review and evaluate customer interactions across multiple channels
• Monitor agent and AI performance using key metrics
• Identify coaching opportunities and provide feedback for performance improvement
• Collaborate with Team Leaders and trainers to enhance efficiency and customer satisfaction
• Prepare reports on quality performance for insights and recommendations
• Partner with Product and Tech teams to relay customer pain points and feedback

QA Analyst

Marketing Operations

• Design, build, and optimize automated customer journeys across email, push, SMS, and WhatsApp.
• Manage advanced segmentation, personalization logic, and conditional workflows using behavioral and transactional data.
• Continuously test and optimize automation flows to improve conversion, engagement, retention, and LTV.
• Collaborate with Product, Data, and Engineering to define and consume events, parameters, and payloads.
• Support and validate integrations between internal systems, CDPs, analytics tools, and marketing platforms using APIs and webhooks.
• Analyze campaign and flow performance, run experiments, and document learnings.
• Translate business needs into clear CRM and technical requirements, ensuring timely execution.

PR Specialist

Pricing Manager

Account Executive, EMEA

Strategic Partnerships Manager – EMEA

Pricing Analyst

Customer Success Manager – B2B

Customer Success Manager – B2B

Head of Customer Support

Head of Data Engineering

B2B Growth Strategist

B2B Content Marketing, SEO Specialist

QA Analyst

Marketing Automation Specialist