Inbound Sales Representative – Chat

Holafly

Sales Representative engaging customers through chat to turn inquiries into sales for Holafly's eSIM solutions. Focused on delivering excellent customer service and maximizing conversion rates.

Posted 7/27/2026full-timeMedellín • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inbound sales and customer support, with a strong focus on communication, problem-solving, and compliance with data protection and payment security standards. Proficient in using CRM platforms to enhance customer interactions and drive conversion rates.

Highest-signal resume keywords

Inbound Sales ExperienceCustomer Support ExpertiseCRM Platform ProficiencyExcellent Written CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inbound SalesCustomer SupportPayment HandlingRefund ProcessingBasic Numeracy

Soft Skills

Clear CommunicationFriendly GuidanceFlexibility

Tools & Technologies

ZendeskIntercomCRM Platforms

Industry Keywords

ECommerceSaaSTelecomsTravelData ProtectionPayment Security

About the role

Key responsibilities & impact

Respond to inbound customer enquiries via live chat, delivering clear, helpful, and friendly guidance in line with Holafly’s tone of voice.
Understand customers’ needs quickly and recommend the most appropriate product or solution to maximise conversion and satisfaction.
Meet and exceed individual and team KPIs, including conversion rate, average handling time, customer satisfaction (CSAT), and revenue per contact.
Use the CRM and internal knowledge base to capture accurate customer information and ensure high-quality case documentation.
Handle payments, upgrades, and refunds via secure processes and escalate issues to specialist teams when required.
Collaborate with Product, Marketing and Operations to surface common customer issues and suggest improvements to product, content and processes.
Contribute to continuous improvement by sharing insights from customer interactions and participating in training and feedback sessions.
Apply company policies and compliance requirements consistently, including data protection and payment security standards.

Requirements

What you’ll need

Proven experience in inbound sales, customer support, or live chat roles—ideally within eCommerce, SaaS, telecoms or travel industries.
Excellent written communication skills in English (UK) with the ability to write clear, concise and friendly messages to customers.
Comfortable working with chat and CRM platforms; experience with Zendesk, Intercom, or similar is advantageous.
Strong problem-solving skills and the ability to make sound commercial decisions under time pressure.
Basic numeracy and experience handling payments and refunds securely.
Flexible approach to shifts to cover peak chat volumes (including occasional evenings or weekends depending on the team rota).

Benefits

Comp & perks

Remote-first culture with flexible working hours and a supportive team environment.
Competitive salary with performance-related bonuses tied to sales and CSAT targets.
Opportunities for career growth across Customer Success, Sales Operations, and Product teams.
Learning and development budget, regular training and coaching to help you succeed.
Work with a diverse, international team on a product that helps people stay connected worldwide.