Practice Operations Coordinator – Credentialing Focused
Belle
Manager, MarTech Operations
hims & hers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Own CRM QA, platform maintenance, and execution of high-priority campaigns, including testing and deployment.
- Monitor marketing journeys, ensuring operational health and rapid resolution of issues or failures.
- Partner with lifecycle managers and data teams to build robust and scalable journeys that deliver measurable impact.
- Contribute to platform evaluations, onboardings, and migrations to maintain a cutting-edge marketing tech stack.
- Create and refine documentation, SOPs, and training materials to enable consistency, scalability, and operational excellence.
- Uphold best practices while continuously identifying opportunities to improve operational processes and campaign efficiency
Requirements
- 3+ years’ experience in B2C/DTC industries with hands-on marketing automation expertise.
- Experience working with top-tier ESPs; Braze experience strongly preferred.
- Background in highly regulated industries (healthcare, insurance, banking) is a plus.
- Proven success executing and scaling complex, multi-channel campaigns (email/SMS/push).
- Understanding of event-based triggers, customer actions, and user profiles.
- Proficiency with SQL, Liquid templating, and conditional logic.
- Comfort working across multiple teams, platforms, and systems in a fast-paced environment.
Benefits
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
marketing automationSQLLiquid templatingconditional logicmulti-channel campaignsevent-based triggerscustomer actionsuser profiles
Soft skills
operational excellenceproblem resolutioncollaborationdocumentation creationprocess improvement
