Hewlett Packard Enterprise

Support Engineer

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Global Technical Support Engineer

Manager

• Defines, manages, and evaluates business plans to ensure they are operationally executable against defined strategic objectives
• Leads and partners with cross-functional teams to develop short-term (typically less than two years) business plans and supporting data-driven models
• Prepares comprehensive implementation tactics, including execution plans, resource allocation plans, follow-up guidelines, assessment, and process accountabilities
• Ensures that business activities are aligned with stated plans among different stakeholders
• Sets business metrics, evaluates actual performance, and makes recommendations to business leaders on performance target achievement
• Develops data-driven analyses to optimize resources and ensure that business plans can be translated into financial value
• Manages complex, time-sensitive market research projects and prepares synthesized intelligence reports with clear implications
• Contributes to priority projects by adding creative insights and developing recommendations
• Partners with business leaders to develop business plans and proactively identify new opportunities

Business Planning Manager

Systems Engineer

• Support the growth of HPE Networking practice, including Aruba and Juniper Networks solutions
• Collaborate closely with channel partners and Partner Account Managers
• Drive technical excellence, strengthen partner capabilities
• Assist partners in identifying and qualifying opportunities
• Deliver compelling demonstrations, proof-of-concepts (POCs), and technical presentations
• Participate in advanced training and certifications

Channel Systems Architect

Sales

• Form and maintain relationships with Business Partners, Channel (internal), and Geo leads to ensure training excellence in sales skills and product knowledge.
• Professionally collaborate with cross-functional teams to implement best learning practices for sales and product/solution training.
• Deliver HPE's comprehensive sales and product/solution curriculum to both internal sellers and channel partners through engaging classroom instruction, while encouraging participation and producing desired outcomes.
• Stay current on the rapidly changing HPE portfolio, solutions, and sales methodologies to ensure accurate and relevant training content.
• Utilize participant feedback to continually improve sales skills and product/solution training programs.
• Create supplementary learning materials such as relevant business examples to reinforce classroom training on sales techniques and HPE offerings.
• Expertly manages the training environment to effectively monitor learner needs and report on training program effectiveness and participant learning outcomes.
• Develops an informal learning community and extends the learning relationship beyond Onboarding to act as an ongoing Coach/Mentor to sellers.

Worldwide Sales Instructor

• Architect custom solutions of program and enterprise or operational scope
• Customize reusable solutions of program and enterprise or operational scope
• Collaborate with both internal and external/industry experts to anticipate customer needs
• Provide review/input on project activities for large enterprise or global level projects
• Develop and deliver sales presentations at CEO/COO/CIO levels for large, complex opportunities

Principal Information Systems Architect

Solutions Engineer

• Design and evolve cloud‑based and big‑data analytics architectures supporting Aruba Supply Chain reporting, risk assessment, and forecasting use cases.
• Own and enhance material risk and backlog risk assessment frameworks.
• Develop and maintain order conversion rate methodologies, including scenario modeling to support revenue and load projections.
• Build and maintain enterprise-grade BI dashboards and reports used in executive forums.
• Drive automation of data extraction and reporting workflows.
• Collaborate with Supply Planning, Procurement, Manufacturing, S&OP, Finance, and IT teams.

Senior Networking Solution Architect – Supply Chain Analytics

• Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve single- and cross- technology incidents independently.
• Work with team members to resolve unusually complex or cross- technology incidents.
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
• Apply company solutions to meet highly complex customer needs.
• Identify additional services that could lead to future service revenue growth.
• Provide technical consulting during contract renewal discussions.
• Build and maintain strong relationship up to senior management level in assigned accounts.
• Design and deliver support solutions using specific industry knowledge and expertise.
• Assist in managing delivery of industry support solutions.
• Lead Customer Expectation management as part of escalation process.
• Lead cross-team or large programs/projects.
• Coach or guide junior consultants.

Account Support Manager

Consultant

• Provide technology consulting to external customers and internal project teams.
• Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs.
• Create and maintain effective customer relationships to ensure customer satisfaction.
• Maintain knowledge of leading edge technologies and industry/market domain knowledge.
• Contribute to the company’s solutions portfolio by providing technical knowledge and methodologies based on experience.
• Shape technical direction and strategies within the organization and for external customers.
• Accountable for consistent and significant chargeability levels and for assisting in meeting or exceeding revenue and customer satisfaction goals.
• Contribute to organization’s profitability by generating and cultivating business opportunities and technical support for deal proposals.

Senior Technology Consultant, OSS ASR

Account Manager

• Sells standard solutions for a portion or a set of assigned accounts based on defined account strategies and plans; may partner with field sales or sell independently.
• Creates account plan for a portion or a set of assigned accounts that are of low to medium complexity.
• May generate and qualify potential leads to be passed to the Inside Sales team.
• Builds targeted sales pipeline.

Commercial Account Manager

• Manages a group of presales professionals in one or more of the Presales Functions.
• Responsible for setting the direction, managing the deliverables of the assigned group, and achieving revenue and expense objectives.
• Resolves customer problems and contributes to customer satisfaction.
• Responsible for representing assigned area to all levels of sales and other company management.
• Proactively addresses regional presales coverage gaps and leverages presales technical expertise where warranted.

Compute Presales Manager

• Designs, plans, develops, and leads a portfolio of premium network services.
• Owns the end-to-end lifecycle of Elevate offerings including Premium Support and Optimization Services.
• Ensures Elevate services deliver differentiated value and sustained recurring revenue growth.
• Develops strategy and drives innovative service concepts for customer retention and brand trust.
• Leads a senior product management team and provides cross-division functional leadership.

Product Line Manager, Premium Services

• Lead and develop a team of Sales Engineers, driving technical strategy and execution across customer engagements while partnering closely with sales, product, and leadership teams.
• Oversee pre-sales activities, ensure delivery of high-quality solution designs, and support the team in achieving revenue goals and exceptional customer outcomes.

Pre-Sales Systems Engineering Manager, Networking

• Responsible for driving sales of HPE Aruba Networking products and solutions through an assigned set of channel partners within a defined territory.
• Develops, recruits, and enables channel partners to expand market coverage and drive revenue growth.
• Creates and drives sales pipeline by identifying new opportunities through outbound prospecting and partner engagement.
• Supports partners throughout the full sales cycle, including lead generation, deal registration, quoting, and closing activities.
• Collaborates with field sales teams and presales resources to advance opportunities and accelerate deal closure.
• Acts as a liaison between partners and internal HPE stakeholders to ensure alignment and successful execution of sales strategies.
• Maintains a high level of sales activity, including outbound calls, follow-ups, and pipeline management.
• Tracks and manages all sales opportunities using CRM tools to ensure accurate forecasting and pipeline hygiene.
• Consistently meets or exceeds assigned quota and revenue targets for the assigned region.
• Provides ongoing reporting and analysis of partner performance, pipeline trends, and sales activities.
• Builds strong, consultative relationships with channel partners to drive long-term growth and engagement.