Associate Manager, Customer Excellence
Henry Schein
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $86,041 - $134,440 per year
Job Level
JuniorMid-Level
About the role
- Manage the Outside North America Dealer Sales (ONDS) Customer Excellence function.
- Manage the order process and quality customer service.
- Ensure timely and efficient delivery of orders.
- Organize and prioritize overall objectives for the department.
- Develop recommendations on improvements in current procedures and policies.
- Partner with regional sales teams and supply chain for order handling.
- Resolve escalated customer inquiries.
Requirements
- Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; first-level manager.
- Excellent knowledge of JDE, Siebel, Salesforce, Data Warehouse, and MS Office applications.
- Excellent knowledge of Customer Service policies and procedures.
- Ability to speak Spanish fluently.
- Consistently demonstrated leadership and communication skills.
- Ability to build morale and motivate stakeholders.
- Excellent negotiation and dispute resolution skills.
- Excellent presentation skills.
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- PTO [or sick leave if applicable]
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder managementnegotiationdispute resolutionpresentation skillsleadershipcommunication
Soft skills
building moralemotivating stakeholders