Manage, prioritize, and triage work orders submitted via Flowpath (CMMS); provide remote troubleshooting support to on-site staff
Source, vet, and onboard regional vendors (plumbing, electrical, HVAC, roofing, general contracting); negotiate pricing and define scopes of work
Maintain vendor relationships, enforce accountability, and ensure consistent service across markets
Maintain awareness of health, safety, sanitation, and regulatory requirements for pet boarding and medical facilities; collaborate with field leadership to resolve issues
Oversee end-to-end execution of small- to mid-scale capital projects (renovations, remodels, HVAC upgrades, roof replacements, plumbing overhauls)
Develop scopes, review architectural/engineering documents, secure vendor bids, coordinate on-site execution with minimal disruption to pet care operations
Manage budgets, schedules, and vendor deliverables with accountability for cost control and results
Partner with operations, finance, integrations, and safety to align facilities strategy with company growth and financial objectives
Train and support center managers on facilities procedures, troubleshooting protocols, and equipment basics
Reports to Sr. Director of Growth and Integration
Requirements
5+ years in multi-site facilities management (preferably in veterinary, hospitality, retail, or pet care sectors)
Strong understanding of HVAC, electrical, plumbing, and construction trades
Experience managing vendor networks and project bids
Ability to work across cross-functional departments, communicate clearly, and problem-solve in real time
Proficient with work order platforms (e.g., Flowpath, ServiceChannel, FMX, Agilence) and Microsoft Excel/Google Sheets
Comfortable with light travel (10–20%) and supporting teams remotely across time zones
Bilingual or animal care experience a plus
Benefits
Health, vision, dental
Long & short-term disability
Life insurance
401k match
Pet Care discounts
Flexible Time Off
A Startup mentality company with stable funding
Opportunity to grow your career with a network of like-minded professionals
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.