Destination Pet, LLC

Manager

• Supports the mission, vision, culture and policies of Destination Pet
• Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
• Collaborates with Destination Pet Support Staff (Operations, HR, Marketing, Facilities, Legal, etc.)
• Ensures cohesiveness of pet care services and cross training
• Recruits, hires, motivates, trains, promotes, counsels, and terminates center staff when necessary
• Oversees staff scheduling to provide outstanding service while managing to a set budget
• Manages center payroll and ensures timely payroll approval
• Works with HR to ensure compliance with federal and local labor laws (OSHA, EEOC, ADA, Fair Labor Practices)
• Conducts safety training and enforces safe-handling rules
• Prepares and delivers annual performance reviews
• Monitors and responds to pet guests' needs to ensure safety, security, and comfort
• Resolves customer and staff complaints
• Manages center’s social media accounts with weekly postings and replies
• Creates and executes local marketing programs and attends community events
• Maintains inventory of supplies; reorders and restocks as necessary
• Monitors and manages all center computer systems and addresses maintenance needs
• Utilizes financial reports and statistics; responsible for cash management and bank deposits
• Promotes Destination Pet programs and assists other team members as needed
• Performs other duties as assigned

General Manager