Hello Heart

Sales

• Lead with Purpose: Drive deals with SMB clients to smash sales targets, directly contributing to Hello Heart's vital mission of improving lives.
• Champion Growth: Mentor and develop a team of passionate sales professionals, empowering them to reach their full potential and exceed their goals.
• Ignite Possibilities: Articulate Hello Heart's transformative value proposition with passion, demonstrating how our innovative solutions revolutionize heart health and deliver exceptional ROI for employers.
• Build Bridges: Forge and nurture a robust sales pipeline through strategic initiatives and by collaborating with internal teams to amplify Hello Heart's impact.
• Collaborate & Elevate: Partner seamlessly with internal teams to ensure smooth deal execution and cultivate enduring, successful client relationships that reflect Hello Heart's unwavering commitment.
• Be the Voice: Represent Hello Heart as an inspiring spokesperson at industry events, sharing our vision and building our reputation as a leader in digital health.

Vice President, SMB Sales

Director

• Lead the definition, delivery, and scaling of new clinical services that complement our digital heart health offering.
• Design and test service prototypes in collaboration with clinical, product, and GTM teams, with a focus on speed-to-learning.
• Serve as the product lead for partnerships with internal clinical teams, guiding technology and workflow enablement.
• Evaluate and implement tools that support clinical workflows, documentation, QA, and clinician productivity.
• Oversee the selection and onboarding of vendors required to support care delivery, from telehealth tools to data exchange partners.
• Support expansion of our data integration capabilities with EMRs, HIEs, and other healthcare ecosystem endpoints via standards like FHIR, HL7, Direct Messaging, and APIs.
• Partner cross-functionally with engineering and data teams to ensure scalable, compliant infrastructure.
• Collaborate closely with go-to-market and strategy teams to align clinical service offerings to client needs, incentives, and reimbursement models (e.g. MA performance guarantees, RPM billing).
• Bring a clear perspective on how our offerings deliver differentiated value to employers, payers, and public sector buyers—and help us tell that story better.
• Stay current on relevant trends in virtual care, digital health regulation, and value-based care that influence product decisions.

Director - Product Clinical Services

• Hello Heart is on a mission to change the way people care for their hearts.
• Our Director, Sales Large Market Employer Accounts will be responsible for developing strategic relationships with top benefits executives within employer-sponsored health plans.
• Lead strategic efforts to build and close new business across Large Accounts between 3,000-7,500 employees in the assigned territory of the Midwest.
• Consistently meet or exceed objectives/quota.
• Deliver compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority.
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation.
• Take the initiative to bring new ideas and observations to the commercial team, promote partnership, and resourcefulness.
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and value for all stakeholders.

Director - Sales, Large Market Employer Accounts

Strategy

• Hello Heart is on a mission to change the way people care for their hearts.
• The company provides the first app and connected heart monitor to help people track and manage their heart health.
• Reporting to the Chief of Staff, you'll act as an owner-operator — jumping into ambiguous challenges, designing solutions, and driving outcomes that accelerate growth.
• Drive end-to-end execution of high-impact initiatives from problem definition through implementation.
• Build clear project plans, coordinate stakeholders, and deliver measurable outcomes.
• Go deep into high-impact strategic challenges such as unlocking new markets, expanding within existing ones, or commercializing new product lines.
• Own the analytics behind the initiative you're leading in collaboration with finance, product, and go-to-market teams.
• Break down highly complex, ambiguous business problems into structured components.
• Develop clear, actionable recommendations and lead the business through solution design and decision-making.
• Define success upfront. Establish and track KPIs and OKRs that are tied to the specific problem at hand.
• Build tools and processes to monitor progress and drive accountability.
• Operate as the owner of your initiative — driving it from strategy to execution with tight coordination, structured communication, and clear deliverables.

Director, Strategic Initiatives

Data Analyst

• About Hello Heart: provides an app and connected heart monitor to help people track and manage heart health
• Role: Senior Data Analyst to update, maintain, and run accurate and innovative client reporting
• Produce ad-hoc reporting and uncover product and marketing insights to drive business decisions
• Collaborate with Customer Success to create and present high-quality client reporting for F500 clients
• Summarize and analyze clinical outcomes, feature usage, and data trends for marketing and commercial materials
• Participate in strategic client meetings as the analytical point of contact for accounts
• Define data collection across functions and systems to support reporting and analysis
• Use SQL to update, build, and maintain data pipelines that support GTM decisions
• Work cross-functionally with customer success, marketing, finance, product, and sales teams

Senior Data Analyst, Client Reporting

Customer Support

• Become a product expert and provide clear, empathetic guidance to customers as well as internal partners on Hello Heart functionality
• Identify, document, troubleshoot, and report technical issues with our hardware and software, involving the Tier 3 team when needed
• Handle escalated customer inquiries via phone and email
• Manage and follow up on tickets to ensure timely resolution and to maintain high customer satisfaction (CSAT) while meeting established Service Level Agreements (SLAs)
• Maintain consistent ticket volume and a high quality of ticket handling
• Assist with updating and maintaining our internal knowledge bases and external self-help documentation (FAQs)
• Be available to speak with members live to troubleshoot and resolve their issues, including inbound escalation calls and grievances.

User Support Specialist

• Lead strategic efforts to build and close new business across Local Government and named K-12, and Higher Education accounts in the Central geography of the country
• Consistently meet or exceed objectives/quota
• Deliver compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation
• Take the initiative to bring new ideas and observations to the commercial team, promote partnership, and resourcefulness
• Develop and maintain intra-company relationships consistent with our values
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and value for all stakeholders
• Facilitate a smooth transition from Sales to the Customer Success team and assist with upsell opportunities as they arise