Heidi Health

Product Designer

• Own design quality across the product — catch what's inconsistent and fix it before it ships
• Design, prototype, and ship features alongside engineers, without handoffs
• Explore what AI-powered clinical software should look and feel like, not just maintain what exists
• Contribute to a design system built as a floor, not a ceiling — components, tokens, and patterns that make consistency the default
• Push CSS fixes, build prototypes in Cursor or Claude, and open PRs for polish that shouldn't wait for a sprint
• Share work early, give honest critique, and help the team raise its bar for craft

Senior Product Designer

Staff Product Designer

Medical Director

• Shape Heidi’s regional strategy and market-entry approach in partnership with global leadership.
• Build and maintain executive-level relationships across ministries, regulators, health authorities, hospital networks, and clinical leadership.
• Represent Heidi’s clinical, operational, and AI capabilities in senior forums.
• Secure high-impact hospital and health system partnerships with health systems and vendors that establish credibility and unlock scale.
• Partner with the Country GM, commercial leads, marketing, and global product leadership.
• Surface insights on health system structure, procurement processes, clinical governance requirements, and AI policy shifts.
• Work closely with Product and Engineering to shape national workflow configurations, specialty adaptations, and user-need-driven prioritisation.

Clinical Director

• Shape Heidi’s regional strategy and market-entry approach in partnership with global leadership.
• Identify system-level opportunities, care-model transformation initiatives, and high-value partnerships.
• Build and maintain executive-level relationships across ministries, regulators, health authorities, hospital networks, and clinical leadership.
• Convert strategic discussions into pilots, structured programs, and long-term adoption pathways.
• Represent Heidi’s clinical, operational, and AI capabilities in senior forums.
• Guide the design of use cases, evaluation metrics, governance structures, and clinical integration models.
• Build a national presence for Heidi through writing, speaking, digital media, and participation in industry forums.
• Secure high-impact hospital and health system partnerships with health systems and vendors that establish credibility and unlock scale.
• Partner with the Country GM, commercial leads, marketing, and global product leadership.
• Provide insights on health system structure, procurement processes, clinical governance requirements, and AI policy shifts.
• Translate clinical requirements into clear, actionable product specifications.

Clinical Director, DACH

Solutions Engineer

• Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
• Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
• Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
• Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
• Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer.
• Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.

Full-stack Engineer

• Working in our Integrations Engineering team with a UK and Europe regional focus.
• Design and implement integrations with GP systems, hospital EHRs, and healthcare APIs.
• Ensure technology fits seamlessly into UK clinical workflows.
• Collaborate with our AI/ML team to bring medical speech transcription and note generation into clinical workflows.
• Work with APIs and distributed systems that power Heidi’s core features, ensuring performance, security, and scalability.
• Improve reliability and accuracy of medical documentation pipelines.
• Champion best practices for building robust, maintainable systems in healthcare contexts.

Senior Full-Stack Software Engineer

Customer Success Manager

• Deliver consistent, high-quality onboarding experiences across your book of business
• Track time-to-activation and activation rates
• Run engaging training sessions for clinicians and operational staff
• Use data and health scores to identify at-risk accounts
• Conduct Heidi training sessions
• Manage the renewal process end-to-end
• Operate within existing CSM frameworks with precision and consistency
• Provide clear, empathetic support through efficient channels
• Partner with Product, Support, and Sales teams

Customer Success Manager, SMB

DevOps Engineer

• Participate in on-call and incident response:
• Respond to production incidents, contribute to service restoration, and support clear communication during incidents.
• Improve operational reliability:
• Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements.
• Own parts of the production environment:
• Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services.
• Strengthen observability:
• Improve dashboards, alerts, logs, and traces so issues are detected earlier.
• Reduce operational toil:
• Automate repetitive tasks, simplify runbooks, and improve tooling for day-to-day operations.
• Support safe change:
• Improve deployments, rollback mechanisms, and operational readiness.
• Contribute to operational practices:
• Write and maintain runbooks, participate in blameless post-mortems.
• Collaborate closely with engineers:
• Work with product and feature teams to improve production readiness.

Site Reliability Engineer

• Build systems that live inside clinical workflows: You'll shape how Heidi integrates with the EHRs that run American healthcare.
• Turn clinical complexity into simple experiences: You'll build systems that absorb that complexity so clinicians never see it.
• Build for trust and quality: Write clean, testable code with strong interfaces, thoughtful error handling, and observability.
• Own outcomes, not just code: You'll care about whether the things you build actually help clinicians and improve practice revenue.
• Ship agentic workflow functionality: Build systems where AI assists with extraction, reconciliation, and drafting across workflows, with human review, auditability, and clear controls.
• Operate in close collaboration: Work day-to-day in a highly collaborative environment, including frequent pairing and shared ownership of design and implementation.
• Grow with the domain: Learn how healthcare organizations operate in practice, especially the requirements and constraints that come with serving US customers, and translate that into product improvements.

Senior Full Stack Software Engineer

Marketing Operations

• Support the execution of multi-channel marketing campaigns across CRM and automation platforms.
• Build, update, and maintain TOFU and MOFU nurture workflows, ensuring accurate targeting, timing, and handoff to Sales.
• Assist with event-driven campaigns, supporting lead capture, data enrichment, and follow-up automation. • Maintain campaign dashboards and standard reports, ensuring stakeholders have clear visibility into performance.
• Ensure campaign naming, tracking, and structure follow global standards.
• Support the day-to-day administration of Heidi’s marketing technology stack (e.g. HubSpot, Segment, ads platforms).
• Monitor data quality, lead routing, and system syncs, escalating and resolving issues as needed.
• Assist with the configuration and maintenance of workflows, automations, and attribution tracking as well as troubleshooting issues and helping automate manual processes.
• Help enforce lead SLAs and routing rules for marketing-generated leads.
• Support updates to lead scoring, segmentation, and nurture logic based on engagement and behavioural data.
• Assist with testing and iteration of messaging, cadence, and automation to improve conversion rates.
• Assist with post-campaign analysis and handoff reviews to Sales and RevOps.
• Support campaign-to-opportunity attribution by ensuring correct associations and data hygiene.
• Work closely with Marketing, Sales, and RevOps to ensure leads move smoothly through the funnel.
• Document workflows, campaign processes, and reporting standards to ensure consistency and scalability.
• Support onboarding, training, and ad-hoc troubleshooting for GTM teams using marketing and CRM tools.
• Surface regional requirements, issues, and learnings, and support documentation of regional nuances and best practices.

Marketing Operations Specialist

• Participate in on-call and incident response: Respond to production incidents, contribute to service restoration, and support clear communication during incidents. Over time, take increasing responsibility for leading incidents end-to-end.
• Improve operational reliability: Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements.
• Own parts of the production environment: Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases.
• Strengthen observability: Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals.
• Reduce operational toil: Automate repetitive tasks, simplify runbooks, and improve tooling to make on-call and day-to-day operations easier and safer.
• Support safe change: Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change.
• Contribute to operational practices: Write and maintain runbooks, participate in blameless post-mortems, and help improve incident response processes over time.
• Collaborate closely with engineers: Work with product and feature teams to improve production readiness, service ownership, and reliability expectations.

Site Reliability Engineer – Mid-Senior, Operations-Focused

Marketing

• Execute the UKI marketing strategy in line with direction set by the Regional Marketing Director
• Translate global positioning and messaging into locally relevant, credible execution
• Act as the day to day marketing lead for UKI, working closely with sales and regional stakeholders
• Partner closely with the Regional Marketing Director to plan priorities, sequencing, and investment
• Work closely with sales to drive qualified pipeline and revenue impact
• Execute regional campaigns across inbound and outbound channels
• Support lead qualification, nurturing, and handover into sales
• Track performance and share insights with regional and global teams
• Deliver consistent regional brand presence across all channels
• Support PR, media, and thought leadership activity in market
• Contribute to content development including case studies, long form content, and executive messaging
• Ensure all activity aligns with Heidi’s positioning as a trusted, evidence led healthcare partner
• Plan and deliver regional events, conferences, and activations
• Support flagship moments including conferences, round tables, and in person events
• Work with partners, customers, and associations to extend reach and credibility
• Work with internal marketing resources and external agencies across PR, creative, and events
• Manage agency delivery against agreed briefs and priorities
• Escalate risks, gaps, or opportunities to the Regional Marketing Director as appropriate

Regional Marketing Lead – UK&I

• Lead product design: Guide the end to end design process across Heidi’s products, ensuring every experience is intuitive and elegant.
• Set design vision: Define and communicate a clear, unified design direction that aligns product and brand, balancing pace with precision.
• Mentor and grow the team: Build and nurture a high performing team of product and brand designers who thrive on clarity, autonomy, and continuous improvement.
• Lead by example: Set the tone for design quality through your own hands on contribution, feedback, and detail orientation.
• Collaborate with the Head of Brand: Partner to align Heidi’s visual and experiential identity across every touchpoint, from the interface to the story we tell.
• Build scalable systems: Oversee and evolve Heidi’s design system to drive consistency, accessibility, and speed without sacrificing craft.
• Champion quality: Raise the bar for design excellence through critique, feedback, and hands on involvement, ensuring every detail reflects care, confidence, and precision.
• Partner across disciplines: Work closely with engineering, product, and clinical teams to turn complex ideas into clear, human centered solutions that scale globally.
• Advocate for users: Bring the voice of clinicians and patients into every decision, ensuring trust, empathy, and effectiveness guide our design choices.

Head of Product Design

Software Engineer

• Lead the development of Heidi’s native iOS app, working closely with product managers, designers, and ML engineers.
• Own the end-to-end mobile experience—from architecture to implementation, performance, and testing.
• Improve the reliability and accuracy of core experiences such as real-time transcription, note generation, and integrations with health systems.
• Advocate for excellent engineering practices, performance, and accessibility on mobile.
• Collaborate across teams to identify and deliver features that make a real impact on healthcare delivery.
• Contribute to improve our iOS developer ecosystem as we continue to grow the team.

Senior iOS Developer

• Own infrastructure automation: Build and maintain Terraform modules, Helm charts, and reusable CI/CD workflows (GitHub Actions).
• Scale our Kubernetes platform: Operate and improve EKS clusters (multi-region), add new services, enhance security, and optimize deployments.
• Enhance observability: Implement metrics, logs, and tracing using Datadog, OpenTelemetry, and synthetic monitoring.
• Improve release reliability: Enforce safe deployment patterns (canary, blue/green, approvals) and manage environment promotion flows.
• Support developer self-service: Extend “paved road” tooling for app teams — environment scaffolds, secrets management, and automated provisioning.
• Security and compliance: Apply least-privilege IAM, secret rotation, image signing, and supply-chain hardening (JFrog, GHAS).
• Collaborate cross-functionally: Partner with product pods to embed reliability, incident response, and SLO ownership.