IT Support

• Develop and maintain a multi-year technology roadmap working with the VP, CITO
• Manage, lead and motivate the IT Infrastructure team (SharePoint, Voice, Network, Windows Server support)
• Ensure 24x7 hardware availability in support of mission critical business requirements
• Function as production support for implementation projects and serve as project manager for infrastructure projects when needed
• Coordinate with application support and business intelligence teams to ensure application/database availability, performance and reliability
• Collaborate and cooperate with IT Security to ensure timely infrastructure vulnerability remediation
• Contribute to the ongoing development of IT production support processes and develop standard operating procedures and policies
• Ensure regular communication to Senior IT Management concerning projects, risks, concerns, problems, and needs
• Keep abreast of new support tools, hardware, software, and technology and make recommendations for future deployment
• Plan and implement operating system, server, application and associated support tools to remain compliant with current versioning and security
• Analyze and manage hardware, application/database performance, capacity, replication, and other distributed data issues
• Participate in disaster recovery testing and update/maintain disaster recovery scripts and documentation
• Develop and maintain critical application availability measurements to ensure SLAs are met and exceeded
• Perform on-call duties and emergency duty as required

Director, IT Infrastructure

IT Help Desk Technician

Returned Goods Credit Specialist

Audit Manager – M&D, Technology

IT Manager III – Digital Technical Delivery Manager

Public Benefit Specialist