Customer Support Engineer
ControlUp
CitrixLinuxVMware
Director, IT Infrastructure
Health Care District of Palm Beach County
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Lead
Tech Stack
CitrixSQLVMwareVoIP
About the role
- Develop and maintain a multi-year technology roadmap working with the VP, CITO
- Manage, lead and motivate the IT Infrastructure team (SharePoint, Voice, Network, Windows Server support)
- Ensure 24x7 hardware availability in support of mission critical business requirements
- Function as production support for implementation projects and serve as project manager for infrastructure projects when needed
- Coordinate with application support and business intelligence teams to ensure application/database availability, performance and reliability
- Collaborate and cooperate with IT Security to ensure timely infrastructure vulnerability remediation
- Contribute to the ongoing development of IT production support processes and develop standard operating procedures and policies
- Ensure regular communication to Senior IT Management concerning projects, risks, concerns, problems, and needs
- Keep abreast of new support tools, hardware, software, and technology and make recommendations for future deployment
- Plan and implement operating system, server, application and associated support tools to remain compliant with current versioning and security
- Analyze and manage hardware, application/database performance, capacity, replication, and other distributed data issues
- Participate in disaster recovery testing and update/maintain disaster recovery scripts and documentation
- Develop and maintain critical application availability measurements to ensure SLAs are met and exceeded
- Perform on-call duties and emergency duty as required
Requirements
- Bachelor's Degree in Computer Science, Engineering, and Applied Sciences or in a related field required
- 7+ years of previous Management of Server and Network teams required
- Two (2) of which served in a managerial capacity with field experience encompassing Cisco, VoIP, VMware, Citrix and systems/server administration in an Active Directory environment, LANs, WANs
- Knowledge of disaster recovery procedures and the ability to work with a diverse technical team
- Working knowledge of Cisco Unified Communication Manager configuration and infrastructure required
- Current or prior hands-on experience installing/supporting Windows servers
- Current or prior hands-on experience supporting database technologies and legacy applications; experience in SQL a plus
- Cisco CCNA and/or CCDA certification preferred
- Cisco CCNA, and Microsoft Certified Software Engineer (MCSE) required or obtained within one year of employment
- Valid Florida Driver's License required
- Alternatives to the above qualifications as the Company, in its discretion may find appropriate and acceptable
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