Solutions Architect, Applications
Sentinel Technologies
CitrixCloudCyber SecurityPMPVMware
Customer Support Engineer
ControlUp
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CitrixLinuxVMware
About the role
- · Support customers through break/fix issues, upgrades/deployments, integrations, and utilization
- · Leverage your knowledge and experience to analyze customer environments and provide feedback on best practices
- · Provide ad-hoc assistance to Customer Success Managers, Account Executives, and Professional Services
- · Produce regular feedback to management for process and practice improvements
- · Maintain current knowledge of the entire ControlUp product portfolio
Requirements
- - 3+ years of experience working in a fast-paced IT Support Environment
- - Working knowledge of VDI solutions (Citrix/VMware/AVD)
- - Strong knowledge of Windows OS/Networking
- - PowerShell/Scripting Experience
- - Exceptional interpersonal and communication skills
- - Attention to detail, accuracy, proactivity, and the ability to anticipate needs.
- - Positive attitude and very customer-centric.
- - Occasional International travel
- Preferred Qualifications:
- · Previous experience working with / for SaaS companies
- · Mac/Linux Familiarity
- · SAML/SSO/MFA experience
- · Fluency in other foreign languages
