Director, IT Operations Engineering
Bounteous
CloudMacOS
Senior IT Systems Administrator
UpKeep
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $110,000 - $125,000 per year
Job Level
Senior
Tech Stack
CloudIoTMacOSVMware
About the role
- Owns HQ infrastructure including configuration, maintenance, security, and ensuring uptime for UpKeep personnel based in the office
- First point of contact to manage company wide help desk tickets, ensuring tickets are tracked to resolution in accordance with service level agreements
- Provide advanced technical support, professional communication, and escalation management across hardware, software, and network issues
- Manage and administer office network infrastructure (Wi-Fi, routers, conference room AV systems) to ensure reliability and uptime
- Provide on-call support for critical incidents and lead resolution efforts with system administrators and stakeholders
- Lead escalations and proper handoffs of incidents to teams across the organization
- Utilize tools and resources to stay up to date on technical knowledge in a multi-platform environment
- Support new hire onboarding and offboarding, including laptop provisioning, account setup, and orientation on UpKeep tools and IT processes
- Own IT asset lifecycle management (procurement, inventory, deployment, recovery)
- Administer and manage core tools including Google Workspace, Zoom, Slack, MDM solutions (e.g., Kandji), and other SaaS platforms
- Monitor and administer software licenses using software inventory systems
- Troubleshoot and resolve issues across hardware, operating systems, cloud applications, mobile devices, printers, phones, and connectivity
- Serve as subject matter expert on video/web conferencing tools and lead AV support for company events or high-priority meetings
- Identify and implement process improvements to strengthen IT operations and employee experience
- Create and maintain IT documentation and knowledge base articles for internal use and employee self-service
Requirements
- 5 years of progressive IT experience, ideally in a fast-paced, hybrid or startup environment
- High level of proficiency in macOS environments
- Hands-on experience with MDM solutions (e.g., Kandji)
- Hands-on experience with Google Workspace
- Strong experience supporting cloud-based SaaS tools, AV systems, mobile devices, and remote/hybrid employee workflows
- Familiarity with ticketing systems, monitoring tools, and IT asset management platforms
- Bonus: Experience with VMware/Hyper-V, scripting/automation, or supporting SOC2-compliant environments
- 5+ years of experience in an enterprise helpdesk, IT support, or IT management capacity
- Bachelor’s Degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
- Strong understanding of modern IT practices, cloud systems, network troubleshooting, and endpoint management
