ControlUp

Software Engineer

• Design, implement, test, and deliver Windows services and agent components that gather system performance and diagnostic data, execute automated actions, and communicate securely with cloud APIs.
• Develop in C# for Windows services, system utilities, and agent components.
• Occasional use of C++ for low-level system interactions is not feasible in C#, and for Linux-specific components, where needed.
• Take responsibility for carrying work from inception through design, implementation, testing, and delivery across the full software development lifecycle.
• Collaborate with backend and other enterprise teams to design, integrate, and deliver robust solution designs.
• Translate business requirements and user scenarios into technical specifications, user stories, and tasks.
• Participate fully in Agile development lifecycle: planning, daily stand-ups, demos, reviews.
• Continuously expand knowledge of systems and related technologies.

Windows Agent Developer

Product Marketing

• Lead and Manage the Product Marketing Function – Manage, mentor, and grow a team of product marketers, while driving cross-functional alignment with product, sales, and marketing leadership.
• Own Positioning and Messaging – Define and refine ControlUp’s positioning and messaging to differentiate our DEX solutions and align with key personas across the buyer’s journey.
• Drive GTM Strategy – Build and execute go-to-market strategies for product launches, solution campaigns, and sales plays that drive pipeline and revenue.
• Sales Enablement – Partner with sales leadership to equip the field with tools, training, and content to effectively communicate our value proposition and close deals.
• Content Leadership – Oversee the creation of impactful assets—presentations, case studies, eBooks, videos, demos—that educate, engage, and inspire both technical and business audiences.
• Market & Competitive Intelligence – Lead efforts to analyze market trends, customer needs, and competitive dynamics. Translate insights into actionable strategies for product and sales teams.
• Thought Leadership & Evangelism – Represent ControlUp at industry events, webinars, and customer meetings, articulating our vision and reinforcing our position as the DEX market leader.
• Collaboration Across Teams – Work closely with product management, engineering, and field marketing to ensure alignment between product capabilities, messaging, and market needs.
• Drive regular engagement with Analysts - Provide regular updates on product and messaging to Analysts such as Gartner on company, product and market updates

Director of Product Marketing

• Manage, mentor, and grow a team of product marketers, while driving cross-functional alignment with product, sales, and marketing leadership.
• Define and refine ControlUp’s positioning and messaging to differentiate our DEX solutions and align with key personas across the buyer’s journey.
• Build and execute go-to-market strategies for product launches, solution campaigns, and sales plays that drive pipeline and revenue.
• Partner with sales leadership to equip the field with tools, training, and content to effectively communicate our value proposition and close deals.
• Oversee the creation of impactful assets—presentations, case studies, eBooks, videos, demos—that educate, engage, and inspire both technical and business audiences.
• Lead efforts to analyze market trends, customer needs, and competitive dynamics. Translate insights into actionable strategies for product and sales teams.
• Represent ControlUp at industry events, webinars, and customer meetings, articulating our vision and reinforcing our position as the DEX market leader.
• Work closely with product management, engineering, and field marketing to ensure alignment between product capabilities, messaging, and market needs.
• Provide regular updates on product and messaging to Analysts such as Gartner on company, product and market updates.

Technical Account Manager

• Support customers using active listening and consultative investigation techniques to deeply understand their needs.
• Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
• Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
• Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
• Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
• Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.
• Provide feedback to management on process and practice improvements.
• Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
• Occasionally travel to customer sites as needed.

Technical Relationship Manager

Data Engineer

• Design, build, and scale data infrastructure and advanced processing pipelines that power real-time insights and intelligent automation across the platform
• Own the full service lifecycle—from architecture and development to deployment, monitoring, and scaling
• Ensure data quality, reliability, and compliance for production systems
• Collaborate closely with backend, AI, and data teams to deliver robust, production-ready systems
• Support the company's AI-first strategy and mission to make the workplace run itself

Senior Data Engineer

Support Engineer

• · Support customers through break/fix issues, upgrades/deployments, integrations, and utilization
• · Leverage your knowledge and experience to analyze customer environments and provide feedback on best practices
• · Provide ad-hoc assistance to Customer Success Managers, Account Executives, and Professional Services
• · Produce regular feedback to management for process and practice improvements
• · Maintain current knowledge of the entire ControlUp product portfolio

Customer Support Engineer

DevOps Engineer

• Work within a team of professionals and be an integral part of ControlUp’s success
• Collaborate closely with R&D, Security, and IT teams to enhance ControlUp’s infrastructure
• Deploy and operate a large-scale platform
• Research, develop, and implement tools to support ControlUp’s monitoring infrastructure and automation
• Oversee ControlUp’s production environment & system health (including on-call rotation)
• Contribute to the development of CI/CD processes
• Troubleshoot complex problems, from diving into the console during an issue to writing new monitors and automation
• Help drive the next generation of ControlUp innovation using cutting-edge technologies and DevOps methodologies

• Maintain and improve production stability across a large-scale infrastructure with thousands of Kubernetes nodes and instances
• Monitor, analyze, and optimize system performance to ensure seamless user experience and SLA adherence
• Implement and drive FinOps practices to manage cloud cost efficiency and cost of goods sold (COGS) effectively
• Utilize ControlUp and other advanced monitoring/observability tools to proactively detect issues and ensure SLA compliance
• Collaborate with development and operations teams to automate deployments, scaling, and incident response
• Design and implement robust alerting, incident management, and post-mortem processes
• Continuously evaluate and adopt cutting-edge technologies to improve reliability, performance, and cost efficiency
• Provide technical guidance and best practices for infrastructure and application scalability
• Participate in on-call rotations to respond to critical incidents and minimize downtime

Site Reliability Engineer

Full-stack Engineer

• Become a full stack master as part of our amazing Full Stack Engineering team
• Improve your skills and learn from top-notch engineers
• Tackle tough problems and find creative ways to our them
• Work on cutting-edge technologies and become industry leader

Senior Full Stack Engineer, C#

IT Support

• Provide first-level technical support for hardware, software, and network-related issues
• Manage user accounts and access controls (Active Directory, Okta, Azure AD)
• Respond to and resolve IT support tickets via email, phone, or in person
• Install, configure, and troubleshoot Windows/macOS operating systems and applications
• Support collaboration tools such as Google Workspace, Microsoft 365, Slack, and Teams
• Assist in onboarding new employees, including setting up laptops, accounts, and IT access
• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, etc.)
• Document IT issues and solutions in the helpdesk system
• Escalate complex issues to senior IT staff when necessary
• Assist with IT projects, including system upgrades, migrations, and security improvements
• Implement and manage endpoint management tools (ManageEngine, Intune, Jamf, etc.)
• Develop basic automation scripts (PowerShell, Bash) to improve efficiency

Windows Agent Developer

Director of Product Marketing

Director of Product Marketing

Technical Relationship Manager

Senior Data Engineer

Customer Support Engineer

DevOps Engineer

Site Reliability Engineer

Senior Full Stack Engineer, C#

IT Engineer