ControlUp

IT Support

• Provide first-level technical support for hardware, software, and network-related issues
• Manage user accounts and access controls (Active Directory, Okta, Azure AD)
• Respond to and resolve IT support tickets via email, phone, or in person
• Install, configure, and troubleshoot Windows/macOS operating systems and applications
• Support collaboration tools such as Google Workspace, Microsoft 365, Slack, and Teams
• Assist in onboarding new employees, including setting up laptops, accounts, and IT access
• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, etc.)
• Document IT issues and solutions in the helpdesk system
• Escalate complex issues to senior IT staff when necessary
• Assist with IT projects, including system upgrades, migrations, and security improvements
• Implement and manage endpoint management tools (ManageEngine, Intune, Jamf, etc.)
• Develop basic automation scripts (PowerShell, Bash) to improve efficiency

IT Engineer