ControlUp

Technical Account Manager

• Support customers using active listening and consultative investigation techniques to deeply understand their needs.
• Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
• Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
• Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
• Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
• Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.
• Provide feedback to management on process and practice improvements.
• Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
• Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)

Technical Relationship Manager, Americas

Software Engineer

• Developing and maintaining the ControlUp macOS agent written mainly in Swift and Objective C
• Implementing new features for data collection and remote management on macOS.
• Engage and contribute to an agent modernization project, for a single agent solution.
• Troubleshooting and supporting production incidents issues.
• Collaborating with product, QA, and other development teams.
• Staying current with the latest macOS advancements and Apple technologies.

macOS Developer

Customer Success Manager

• Manage the full lifecycle of a portfolio of enterprise customers
• Identify potential expansion opportunities based on customer use cases
• Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor
• Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI
• Work closely with sales, marketing, product, and other departments on customer requirements
• Be a customer advocate and the voice of the customer within ControlUp
• Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value

Enterprise Customer Success Manager

Product Marketing

• Develop and iterate product positioning and messaging that differentiates ControlUp DEX solutions in the market.
• Be responsible for planning and executing product launches aligned with a tiered launch strategy.
• Content Creation – use your domain knowledge, technical expertise, top-tier writing skills, and understanding of our target personas to create specific content to help customers learn about, select, and be advocates for ControlUp.
• Attend, contribute and present at ControlUp field marketing events – including working on messaging, themes, creating and delivering booth demos, presentations and briefing sales teams on how to effectively follow up on leads generated at events.
• Sales enablement – create and maintain content to educate the field on product capabilities that support the product use case.
• Market and competitive intelligence – understand the market landscape and how to competitively position the product. Serve as the voice of the customer to the internal product-focused teams to reinforce solving customer challenges.
• Cross-team collaboration – This role will work with engineering, product, and the sales teams to deliver slide decks, tutorials, eBooks, demos, videos, and other collateral that align with our go-to-market initiatives.
• Content evangelism – this role will contribute to educating sales and SE teams on the availability and usability of the content. It is especially important to keep content up-to-date and consistently discoverable.

Product Marketing Manager

Marketing

• We are looking for a strategic, hands-on marketing manager to build and scale our customer marketing motion and own our integrated campaign strategy and planning.
• This role is critical for driving adoption, retention, and expansion throughout the customer lifecycle.
• The ideal candidate is a self-starter who will take ownership of the full customer marketing strategy—from adoption to renewal—in a high-growth environment.
• This person will also lead the execution of specific integrated campaigns, focusing on core sales plays and aligning product marketing, field marketing, digital, sales, and customer success around a shared campaign framework.
• This role is ideal for someone who can think big, execute quickly, and thrive in a company where processes are still being defined.
• You’ll help define how we go to market, how we tell our story, and how we turn customers into long-term advocates, all while building foundational programs that scale with the business.

Marketing Manager, Customer Marketing – Integrated Campaigns

Manager

• Partner development and recruitment: Identify and recruit new channel partners that align with the company's target market, and provide ongoing training and support and management of existing partners to enhance their sales capabilities.
• Channel Sales enablement: Provide partners with necessary tools, product knowledge, and sales materials to effectively sell the ControlUps products or services.
• Channel strategy development: Create and execute partner business strategies and plans, including marketing plans, sales targets, and incentive programs to maximize revenue generation.
• Relationship management: Build and maintain strong relationships with key decision-makers at partner companies, addressing concerns and ensuring satisfaction.
• Performance monitoring and analysis: Track channel sales performance against targets, identify areas for improvement, and implement corrective actions. This will be done by completing partner business plans with the partners and having partner quarterly reviews.
• Contract Management: Manage partner agreements and contracts to ensure mutually beneficial terms and ensure all partner plans and agreements are maintained.
• Market analysis: Stay updated on market trends and competitor activity to identify new opportunities and adapt channel strategies accordingly.
• Internal collaboration: Work closely with channel leadership, sales, marketing, and product teams to align channel strategies with overall business goals.

Channel Manager

Sales Operations Manager

• Serve as a key architect in our revenue engine, driving the scale and efficiency of our global sales organization.
• Build infrastructure and process improvements that allow our sales team to continue to scale.
• Conduct routine audits and data clean-up within Salesforce.
• Support SFDC Admin on mass data updates, imports, and system maintenance activities.
• Manage 2026-standard sales tools, including AI-driven forecasting and prospecting solutions.
• Serve as a primary point of contact for sales team questions related to CRM usage.
• Assist in preparing materials for onboarding sessions and develop guides for sales representatives.
• Execute account reassignments and territory adjustments.
• Audit adherence to defined sales processes and CRM hygiene standards.
• Support basic quote creation for standard transactions and route deals through the approval workflow.
• Perform custom analysis on revenue metrics to monitor sales lifecycle health.
• Partner with Sales Operations leadership on special projects aimed at improving sales efficiency.

Sales Operations Analyst

Full-stack Engineer

• Design, implement, test, and deliver Linux services and agent components that gather system performance and diagnostic data, execute automated actions, and communicate securely with cloud APIs.
• Develop primarily in C# using .NET for Linux (e.g., .NET Core/.NET 8+) for system utilities and agent components.
• Frequent use of C++ for low-level system interactions is not feasible in C#, specifically for performance-critical and Linux-specific components.
• Take responsibility for carrying work from inception through design, implementation, testing, and delivery across the full software development lifecycle.
• Collaborate with backend and other enterprise teams to design, integrate, and deliver robust solution designs.
• Translate business requirements and user scenarios into technical specifications, user stories, and tasks.
• Participate fully in Agile development lifecycle: planning, daily stand-ups, demos, reviews.
• Continuously expand knowledge of Linux systems and related technologies.