Community Manager

• Team Management and Leadership (~30% of time): Cultivate employee satisfaction; ensure the community meets or exceeds monthly and quarterly goals related to NOI, occupancy, collections, and home sales; execute Havenpark’s standard operating procedures and policies; demonstrate Havenpark’s core values; communicate regularly with maintenance, sales and leasing agents, field leadership, and home office staff; ensure compliance with federal and state laws and Fair Housing Standards
• Resident Relations and Retention (~25% of time): Cultivate resident satisfaction; address resident issues with urgency and care; execute touch points throughout the resident journey to drive renewals; maintain resident ledgers and generate monthly bills; ensure work orders are completed within 48 hours
• Sales and Leasing (~25% of time): Lead community marketing efforts; maintain a healthy sales pipeline and pipeline conversion metrics; maintain occupancy goals of rental homes and oversee sale of on-site homes
• Net-Operating Income (NOI) Management (~10% of time): Track and maintain a positive NOI; oversee expense management through vendors, suppliers, and employees
• Collections (~5% of time): Ensure rent is billed accurately and collected on time; complete required legal actions and notices in compliance with state and Fair Housing Standards
• Curb Appeal (~5% of time): Ensure community equipment and amenities meet safety regulations; maintain homesites and common areas to Havenpark standards; provide input into capital plans and ensure capital projects are completed on time and within scope and budget

Community Manager

Community Manager

Community Engagement Leader

Community Banking Specialist

District Community Manager

Community Manager