Harbor

Director

• Define and drive the overall vision, strategy, and growth trajectory of the Enterprise Technology Strategy solution.
• Build and scale innovative service offerings that address the evolving needs of law firms — from core systems modernization and cloud transformation to data and AI strategy.
• Serve as a trusted advisor to executive leadership within client organizations, shaping how technology supports long-term business and operational objectives.
• Lead high-impact, multi-phase transformation engagements across technology, data, and AI domains, guiding clients through diagnostic assessments.
• Partner with COOs, CTOs, CIOs, and Managing Partners to align enterprise technology initiatives with organizational strategy and financial outcomes.
• Translate technology investments into measurable results across operational efficiency, risk mitigation, and client value creation.
• Oversee diagnostic workstreams, including:
• Map and assess legacy systems, integration points, and modernization opportunities.
• Identify silos, inefficiencies, and data-driven value creation opportunities across contracts, matters, and reporting.
• Evaluate use cases for automation, predictive insights, and workflow augmentation.
• Identify and redesign manual processes to enable agility, accuracy, and scalability.
• Develop and maintain a repository of reference architectures, scorecards, toolkits, and frameworks to support delivery consistency and accelerate client outcomes.
• Lead the origination and growth of multi-phase client relationships spanning strategy, implementation, and managed support.
• Collaborate across practice areas (e.g., operations, analytics, AI, and transformation) to bring integrated, cross-disciplinary solutions to clients.
• Represent the Enterprise Technology Strategy solution in client meetings, industry forums, and thought leadership platforms.
• Present market-shaping insights on enterprise transformation, legal technology innovation, and digital operating models.
• Recruit, develop, and inspire a high-performing global team of consultants and technologists.

Senior Director – Enterprise Technology Strategy

Human Resources

• Lead the design and execution of a global HR operations strategy that supports Harbor Global’s professional services business model and long-term growth.
• Build and maintain a scalable, integrated HR operations infrastructure including systems, processes, global payroll operations, and service delivery models—across all regions.
• Partner closely with the CHRO and executive leadership to align HR operations with company objectives, workforce planning, and organizational priorities.
• Drive a global HR operating cadence that brings consistency, accuracy, and efficiency to HR processes and payroll cycles, while respecting regional nuances.
• Oversee the global HRIS ecosystem, ensuring data integrity, system interoperability, and optimization of technology investments supporting HR, timekeeping, and payroll.
• Lead the implementation and continuous improvement of HR technologies that enhance employee experience, process automation, and reporting including systems supporting global payroll accuracy and compliance.
• Develop and own global workforce analytics, dashboards, and insights that support strategic decision making.
• Guide the operationalization of global compensation, benefits, mobility, and rewards programs in partnership with Total Rewards leadership, ensuring seamless integration.
• Ensure global compliance with employment laws, regulations, taxation rules, data privacy, audit requirements, and risk management standards across all operating regions.
• Oversee HR policy governance, ensuring policies are modern, inclusive, clear, and consistently applied worldwide, including policies impacting payroll administration and time collection.
• Build and manage a global HR service delivery model, with an employee centric-approach, that provides timely, accurate, and high-quality full employee lifecycle support to employees and leaders.
• Drive continuous improvement of HR operations processes, SLAs, and workflows to enhance global consistency and employee trust.
• Collaborate across Finance, IT, Legal, Operations, and regional leadership to ensure cohesive, compliant, and scalable HR and payroll processes.
• Serve as a strategic advisor to executives on HR operations and global capabilities, risks, and opportunities.
• Lead, mentor, and develop a high-performing global HR operations and payroll team, fostering a culture of accountability, innovation, and service excellence.

Vice President – HR Operations

• Build and lead a consulting practice focused on AI, automation, analytics, and innovation in law firms.
• Advise clients on the adoption and integration of emerging technologies and innovation strategies.
• Develop productized service offerings and reusable frameworks to support scalable delivery.
• Collaborate across Harbor practices and with external vendors to deliver integrated solutions.
• Serve as a trusted advisor to law firm innovation leaders, technologists, and senior stakeholders.
• Contribute thought leadership through speaking engagements, publications, and industry forums.
• Support business development efforts and cultivate long-term client relationships.
• Recruit, mentor, and lead a high-performing team of consultants.

Senior Director, Law Firm Innovation

Operations

• Review, validate, and process Statements of Work (SOWs), Change Requests (CRs), and Order Forms for accuracy and completeness.
• Ensure all documents comply with internal policies, pricing guidelines, and contractual terms.
• Coordinate with internal stakeholders (Sales, Legal, Finance) to resolve discrepancies or obtain necessary approvals.
• Manage documents through internal approval and client reviews.
• Collaborate with the Harbor Legal team on contracts review and execution – including Non-Disclosure Agreements (NDAs) and Master Service Agreements (MSAs), etc.
• Track upcoming contract renewals and proactively initiate renewal processes.
• Update Salesforce with renewal details and maintain accurate forecasting data.
• Monitor and manage renewals processing for applicable solution lines, including sending notifications, monitoring, communications with clients.
• Prepare renewal documentation and ensure timely execution to avoid service interruptions.
• Process new reseller opportunities and renewals including liaison with Finance and Reseller teams to confirm licensing and values.
• Utilize Salesforce Cases functionality to track, prioritize, and resolve requests from internal teams.
• Manage assigned work queue within Salesforce to ensure timely handling of all tasks and requests.
• Monitor case status and follow up to ensure service level agreements (SLAs) are met.
• Maintain accurate records of all commercial transactions in Salesforce and other internal systems.
• Ensure adherence to company policies, revenue recognition rules, and audit requirements.
• Conduct periodic data quality checks and implement corrective actions as needed.
• Act as a liaison between Sales, Finance, Legal, and Operations to ensure smooth execution of commercial processes.
• Provide guidance to sales teams on process requirements and documentation standards.
• Assist with opportunity creation ensuring each contract has a correlating opportunity.
• Validate opportunity data for accuracy on commercial items, including related products/solutions and pricing, and contract terms.

Commercial Operations Specialist

Implementation Specialist

• Assesses client needs and installs and implements industry-standard legal systems, integrations, and enterprise solutions
• Provides leadership to all members of the team
• Has advanced expertise with deployment methodologies
• Acts as the escalation point for complex situations and creates effective solutions
• Highly proficient with products and features
• Acts as go-to for go-live off-hours help for internal resources or general technical hurdles
• Performs upgrades to production systems as needed
• Migrates on-premises solutions to the Cloud using REST service via 3rd party tools
• Writes reports to review historical data using SQL and/or cloud-based reporting solutions
• Owns the end-to-end implementation of software products and services. This includes project scoping, planning, development, installation, configuration, deployment, and support.
• Owns client communication process and is responsible for setting client expectations on a project basis.
• Assists with product rollouts by ensuring end users are trained to be fully conversant with the software.
• Responsible for prioritizing and managing own workload to meet client expectations.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Provide design and architecture expertise for delivering client integrations
• Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients
• Provision Boomi ATOMS and troubleshoot on-prem resource access
• Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams
• Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
• Be responsible for the overall integration strategy and rationalization of integrations
• Populate cloud-hosted systems using REST services
• Work closely with clients to roll out new software solutions that contain their data
• Review and resolve complex technical support requests as needed
• Consistently maintains 80-90% of time spent on client-billable projects

Implementation Engineer

Consultant

• Monitoring and resolving issues within client production environments. This is termed “business as usual”.
• Improving configuration and processes for clients, based on changing needs. This is termed as “continual improvement”.
• Assist clients and other team members with production issues in a timely fashion, these could be data or process related.
• Provide regular and concise client updates when resolving issues.
• Collaborate with technology providers and clients to resolve defects.
• Support and enhance integrations with third-party applications.
• Reconcile data across various systems.
• Configure Intapp product software.
• Gain knowledge to become a subject matter expert in both the supported applications and business processes.
• Attend Intapp partner update meetings to understand future enhancements. These can be communicated to both the managed services team and advise clients where applicable.
• Attend regular client meetings to provide status updates across all logged issues.
• Assess the new business intake processes and capabilities used within each client and provide advice on how to enhance user experience.
• Support client business process review, identify key client business requirements and support transformation of business requirements to technical requirements and design.
• Configure and develop technologies based on technical requirements and design.
• Administer unit testing, track defects, and collaborate with technology providers and clients to resolve defects.
• Manage client expectations and project scope, communicating directly with clients to continually foster relationships.
• Conduct research on client industries, legal technology, and legal industry trends.
• Assist in business development efforts such as proposals, workplans, and presentations.

Senior Consultant – Applications Management Services

Analyst

• Conduct comprehensive conflicts reviews related to mergers, lateral hires, and new business intake, following client-defined protocols and using their designated toolset.
• Analyze search results, identifying potential conflicts and escalating issues as needed.
• Liaise with client conflicts teams and decision makers regarding project set up and management.
• Providing training on conflicts to more junior team members and supervise their work and development.
• Perform supplementary corporate research using tools such as Hoover’s, S&P Capital IQ, and public databases to support client conflicts teams’ decision making.
• Contribute to process improvement efforts.
• Perform high quality in-depth legal, corporate and other research to support the client’s librarians, attorneys, paralegals and staff using a variety of resources.
• Monitor and respond to research requests and coordinate this effort with research team members across all locations.
• Prioritize and respond to requests, analyze and synthesize results, compile answers and communicate research findings in a clear and concise manner.

Senior Research and Conflicts Analyst

Attorney

• Perform high quality in-depth legal, corporate and other research to support the client’s librarians, attorneys, paralegals and staff using a variety of resources
• Monitor and respond to research requests and coordinate this effort with research team members across all locations
• Prioritize and respond to requests, analyze and synthesize results, compile answers and communicate research findings in a clear and concise manner
• Learn and adopt the specific policies and procedures of the client’s law library department
• Provide excellent customer service

Legal Research Librarian – Contract

Manager

• Lead the development and ongoing management of the company’s acquisition pipeline across core and adjacent solutions.
• Identify and evaluate potential targets through both proactive outreach and inbound opportunities.
• Conduct market mapping and maintain active relationships across the target ecosystem.
• Prioritize opportunities based on strategic fit, financial performance, cultural alignment, and growth potential.
• Serve as a key member of the deal team, supporting all phases of the M&A process – from initial valuation and diligence through negotiation and close.
• Play lead role in financial modeling, valuation, and business case development for prospective acquisitions.
• Coordinate cross-functional diligence efforts with internal leaders and external advisors (legal, accounting, consulting).
• Partner with integration and business leaders to ensure key deal assumptions and value drivers are reflected in post-close plans.
• Support the executive team with strategic market, competitive, and financial analyses to inform growth priorities and capital allocation.
• Partner with Finance and business unit leaders on strategic analysis initiatives, including scenario modeling, market sizing, and profitability analysis.
• Develop insights on industry trends, service line adjacencies, and emerging opportunities relevant to the company’s M&A and growth strategy.
• Collaborate closely with the leadership on investment theses, transaction prioritization, and value creation initiatives.
• Prepare and present materials for internal investment committee, executive leadership, and board discussions.
• Maintain ongoing visibility into market trends, competitive dynamics, and benchmarks to inform M&A strategy and positioning.

Senior Manager – Corporate Development

Client Partner

• Manage and deliver high-quality Data Quality service projects from start to finish.
• Build trusted relationships with clients, from technical staff to executive stakeholders.
• Conduct client meetings to identify needs and set project plans.
• Develop and maintain documentation including Style Guides and Success Steps.
• Provide weekly status reports to clients and ensure project updates are reflected in all internal systems.
• Assign and balance workload across Data Quality team members to ensure full utilization.
• Support Quality Specialists and provide real-time availability for team support.
• Lead team operations including relationship building, time-off management, monthly or quarterly team calls, and disciplinary processes when necessary.
• Maintain consistent, clear communication with internal and client stakeholders.

Client Manager

• Leverage industry knowledge, organizational skills, and project management experience to support all aspects of projects including facilitating requirements gathering, preparing documentation of processes, and helping to implement identified solutions
• Support client business process review, identify key client business requirements and support transformation of business requirements to technical requirements and design
• Draft deliverables during a project lifecycle including findings and recommendations, functional and technical design documents, data maps, test scripts, training and communication plans, training guides.
• Configure and develop technologies based on technical requirements and design
• Administer system testing, track defects, and collaborate with technology providers and clients to resolve defects (on technology related projects)
• Assist with management of project scope, schedules, workplans, timelines, and budgets
• Manage client expectations and project scope, communicating directly with clients to continually foster relationships
• Become proficient in specific legal technologies related to active projects
• Research and stay abreast of legal industry and technology trends, product developments, best practices, emerging technologies and the use of AI
• Assist in business development efforts such as proposals, workplans, and presentations
• Seek opportunities to proactively contribute to the growth and development of the Corporate Legal Technology team and Harbor

Senior Associate Consultant, ELM

• Provide Onit application support and assist in software implementation projects
• Work closely with Harbor, Onit, and client resources to support Onit data migration and integration development projects
• Be open to learning new technologies to support Harbor implementation projects
• Work closely with clients and internal Harbor team to understand their business processes and configure solutions accordingly
• Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner
• Act as a customer advocate within the organization, ensuring customer needs are understood and met
• Build and maintain strong relationships with cross-functional teams including product, engineering, and customer success
• Analyze client issues, troubleshoot problems, and provide effective resolutions in a timely manner
• Set accurate expectations with customers and proactively communicate updates throughout the support lifecycle
• Manage multiple tasks and projects simultaneously under tight deadlines
• Maintain high responsiveness and attention to detail in a fast-paced environment
• Provide training to Harbor resources in India to help them gain greater expertise in Onit

Associate Consultant, Legal Technology

Project Manager

• Support legal technology and operations PMO with project administration, resource coordination, and governance
• Facilitate initial resource assignments for Closed Won opportunities and maintain project rosters in Cloud Coach
• Track staffing changes and assist with conflicts, overallocations, and forecast discrepancies
• Monitor time entry compliance and prepare time data for forecasting and invoice approval
• Review submitted time prior to invoice generation and coordinate invoice approval with Finance
• Help resolve billing discrepancies and gather backup documentation (timesheets, budgets, SOWs, CRs)
• Support end-to-end project setup including templates, file/folder structures, and access permissions
• Maintain project documentation (status reports, RAID logs, trackers, budget summaries) and assist with closeout
• Support PMO governance, track key performance metrics, and maintain a central knowledge base
• Assist with Sales-to-Service handoff and PMO or Practice Group initiatives, audits, and process improvements

Project Coordinator

Lead and support multiple legal hold and eDiscovery system implementations
Manage all aspects of service delivery and project administration
Develop client relationships through exceptional service delivery
Oversee and mentor team members in completing deliverables and client commitments
Participate in practice and business development activities
Serve as lead project manager for system implementation projects
Facilitate workshops with senior legal and IT stakeholders to gather requirements
Advise on eDiscovery best practices and design technology-enabled processes
Create solution design, process documentation, workflows, and SOPs
Define and document test scenarios for new processes and technologies
Create change management strategies and lead training and adoption
Serve as primary client point of contact and escalation path
Enhance methodologies, documentation, training, and delivery approaches
Manage, develop, coach and mentor junior team members
Cultivate client relationships and participate in strategic initiatives
Participate in business development, proposals, and pitches
Develop vendor relationships and contribute to thought leadership

Legal Technology Consulting Manager, Discovery and Data Management

Procurement

• Harbor is seeking a Sourcing Consultant of procurement services to join our Vendor Governance and Sourcing team (VG+S). By providing strategic, technology and operational services to clients in the legal, professional and financial services industries, our Consultants are a highly talented group of professionals who offer a unique blend of core consulting experience across a number of industries and disciplines along with specialized skills in their respective areas of expertise.
• The preferred candidate will be able to work hybrid in New York City, but we are also open to remote candidates in the US that can work Eastern Time zone hours.
• Responsibilities:
• Respond to client needs with direction and support to ensure high quality of service and satisfaction across client accounts
• Support cross functional teams, department + company initiatives, and other teams/groups outside of specific client engagements
• Recognize which results are important, understand how data and information plays into specific deliverables, and work to achieve the appropriate goals in a timely fashion
• Use critical thinking skills to address problems and offer or seek reasonable solutions
• Produce thorough and accurate data sets and written communications, leveraging business writing principles in collaboration with project leadership
• Qualifications:
• The ideal candidate will possess prior experience in a related Consulting, Strategic Sourcing, Project Management or Process Improvement role. Analytical experience, ability to train, mentor and lead project teams and a desire to learn and grow are essential. Additional qualifications will include the following abilities, attributes, experience and skills:
• Proven analytical and quantitative skills
• Experience conducting financial analysis and research
• Strong ability to collect, analyze, summarize, and organize data
• Capacity to prioritize workload in order to meet deadlines
• Ability to build trust as a dependable resource within the project team
• Excellent communication skills, both written and verbal, with strong attention to detail
• Exceptional computer skills including advanced proficiency in Microsoft Excel + high degree of comfort using other Microsoft products (Microsoft Access, PowerPoint, Word)
• Bachelor's degree in Finance, Accounting, Economics, Supply Chain or Management Information Systems required
• 3-7 years of relevant experience in an industry or consulting team-oriented environment focused on strategic sourcing, process improvement, project management and/or financial analysis
• Permanent U.S. work authorization
• Occasional travel, up to 10%, may be required (domestic or international)
• About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
• Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.