Hanwha Vision America

Customer Success Manager

• Responsible for maintaining the HITE for demonstrating operation
• Support the regional field for pre-sales tasks
• Provide training and sales presentations to system integrators and customers
• Provide a weekly report on sales activity and areas of improvement

Customer Success Specialist

Brand Ambassador

• Serve as the on-camera host for customer success stories, product launches, solution demonstrations, and educational content.
• Conduct engaging interviews with customers, technology partners, executives, industry experts, and internal subject matter experts.
• Translate complex topics—including AI, analytics, cybersecurity, manufacturing, quality assurance, and product innovation—into compelling and easily understood content.
• Deliver presentations and scripted content confidently, both with and without teleprompter support.
• Represent Hanwha Vision at industry trade shows, customer and partner events, product launches, Experience Center tours, executive forums, and company events.
• Welcome attendees and guests, introduce speakers and presentations, facilitate interviews, panel discussions, and live conversations, and support customer engagement activities and brand experiences.
• Partner with the Marketing and Communications teams to develop video content, customer stories, thought leadership pieces, and social media assets.
• Deliver polished, professional content while maintaining brand consistency and messaging standards.
• Contribute ideas that enhance audience engagement and content effectiveness.
• Develop a strong understanding of Hanwha Vision's products, technologies, solutions, and market positioning.

Corporate Brand Ambassador – Host

Sales Operations Manager

• Support direct and indirect field sales teams with day-to-day sales coordination and administrative tasks
• Assist in the preparation and delivery of sales quotations using provided tools and guidelines
• Coordinate with internal teams to ensure timely and accurate sales documentation
• Communicate with Hanwha Vision partners primarily via email and CRM tools
• Share pre-approved information regarding programs, promotions, and updates as directed
• Ensure partners receive necessary materials to support ongoing sales opportunities
• Maintain accurate and up-to-date customer and opportunity records in CRM systems
• Document customer interactions, transactions, and sales activity in accordance with internal guidelines
• Ensure data integrity and consistency across systems
• Assist with lead tracking and qualification support based on defined criteria
• Respond to internal inquiries related to order status, inventory visibility, and quotation updates
• Assist with administrative coordination for events, webinars, or sales activities as needed

Sales Operations Coordinator

Sales

• Develop and execute action plans to effectively and efficiently implement the company strategy.
• Focus on end users, architects, and consultants who generate demand and specify solutions in the security space.
• Acquire essential skills needed for optimal success.
• Engage in transparent communication with the Regional Sales Director or Area Sales Manager.
• Guarantee alignment with business imperatives.
• Foster strategic clarity and cultivate a comprehensive understanding of the assigned role, expectations, and performance metrics.
• Maintain comprehensive knowledge of customers, opportunities, markets, and competitors.
• Develop and sustain aggressive account expansion strategies for top clients within the assigned geographical area and implement these strategies effectively.
• Complete internal business deliverables within the specified timeframe.
• Offer strategic insights and market feedback to the business.
• Develop and implement plans to meet customer and market training requirements.
• Support and execute the account plans for National Accounts, Strategic Distributors, and all other STA customers within the specified geography.

Regional Sales Manager

Technician

• Perform component-level and module-level repair of Hanwha Vision products, including CCTV cameras, recorders, and related devices
• Conduct functional testing and quality verification of repaired products
• Replace defective components and assemblies according to repair procedures
• Prepare repaired products for shipment, including packaging and outbound processing
• Maintain accurate repair records and work documentation
• Follow established repair, quality, and safety procedures
• Support general service center operations as assigned

Repair Center Technician

Business Development Rep

• Develop and execute a comprehensive national business development plan to expand Hanwha’s footprint in the detention, jail, and correctional facility markets.
• Establish and maintain strong trust-based relationships with key decision-makers, including Departments of Corrections (DOC) executives, jail wardens, facility security directors, and IT administrators.
• Partner with Hanwha’s regional sales teams, Detention-centric integrators, and premier distributors to drive project pipelines from registration through deployment.
• Conduct high-impact presentations and technical demonstrations focusing on Hanwha’s unique value propositions, such as: AI at the Edge & Infrastructure Safety: Utilizing vision AI for slip-and-fall detection, fight/anomaly detection, perimeter intrusion, and loitering.
• Promoting anti-ligature, corner-mount, and vandal-resistant (IK10+) cameras purpose-built for inmate housing and high-risk cells.
• Demonstrating seamless interoperability between Hanwha hardware, VMS platforms, and third-party systems (e.g., access control, cell door control, PLC’s, video walls and intercoms).
• Gather and communicate "Voice of the Customer" (VoC) feedback to the Product Management team to help influence the roadmap for future corrections-specific hardware and analytics features.
• Maintain an accurate, up-to-date opportunity pipeline within the CRM to ensure clear visibility into the vertical's growth and rollout schedules.

Enterprise Business Development Manager

Account Manager

• Develop and execute strategic business plans that drive revenue growth, technology adoption, and market share expansion within assigned National Systems Integrator (NSI) accounts.
• Build and maintain executive-level relationships with key stakeholders, serving as Hanwha Vision's primary strategic liaison.
• Conduct Quarterly Business Reviews (QBRs) to assess performance, align priorities, remove barriers, and identify growth opportunities.
• Drive year-over-year revenue growth through white-space identification, pipeline development, and joint end-user opportunity creation.
• Collaborate with Hanwha Vision Regional Sales Teams to increase branch engagement, account penetration, and project wins.
• Lead technology roadmap discussions and accelerate approval, commercialization, and adoption of Hanwha Vision products and solutions.
• Develop and maintain account playbooks, relationship maps, and strategic growth plans to support long-term partnership success.
• Partner with NSI marketing teams to execute co-marketing campaigns, MDF initiatives, events, and demand-generation activities that produce measurable business results.
• Drive sales and technical enablement through training programs, certifications, competitive positioning, and field support resources.
• Serve as the central coordination point between NSI leadership and Hanwha Vision sales, marketing, product management, technical services, and executive teams to ensure strategic alignment and execution.

Strategic Account Manager

• Cultivate and maintain long-term, loyal relationships with NSI leadership, key influencers, and commercial branches.
• Identify business goals within NSI accounts and develop strategic initiatives to align HVA solutions with those objectives.
• Conduct Quarterly Business Reviews (QBRs) to evaluate progress and position Hanwha Vision as a trusted advisor.
• Identify and capitalize on "White Space" opportunities to generate new revenue streams.
• Collaborate with HVA Field Sales teams and NSI Commercial Branches to foster strong partnerships and ensure operational efficiency.
• Establish trusted advisor status with NSI National and Global Account Managers, positioning as a key "concierge" within Hanwha Vision’s global network.
• Facilitate technical orientation and training sessions, advocating for certifications like Video Professional Certification to enhance NSI Technician capabilities.
• Partner with NSI marketing teams to execute co-marketing campaigns, MDF events, and other brand-building initiatives.
• Monitor sales pipelines using CRM tools, providing regular updates to senior leadership on account growth and development.
• Proactively identify and address potential business hazards, including competitive threats and product line deficiencies.

National SI Account Manager

• Develop and execute action plans to effectively implement the company strategy
• Focus on end users, architects, and consultants who generate demand and specify solutions in the security space
• Maintain relationships with all top revenue-generating clients
• Offer strategic insights and market feedback to the business

• Develop overall product sales expansion in the designated area.
• Own and maintain relationships with all top revenue-generating clients.
• Coordinate and communicate with internal and external team members to ensure maximum growth.
• Develop and execute action plans to effectively and efficiently implement the company strategy.
• Focus on end users, architects, and consultants who generate demand and specify solutions in the security space.
• Complete internal business deliverables within the specified timeframe.
• Offer strategic insights and market feedback to the business.
• Support and execute the account plans for National Accounts, Strategic Distributors, and all other STA customers within the specified geography.