Hanger, Inc.

Product Manager

• Guide cross-functional teams using agile, human-centered, and data-informed product management practices
• Partner with leadership to define and communicate a compelling product vision aligned with Hanger’s mission
• Collaborate with design and engineering to validate assumptions through interviews, prototypes, and measurable experiments
• Maintain a living product roadmap and backlog that balance user needs, business value, and technical sustainability
• Define success metrics and ensure each release delivers tangible value to clinicians, patients, or operations
• Act as a servant leader — facilitating sprint events, clearing blockers, and fostering a culture of trust, growth, and accountability
• Work closely with manufacturing, clinical, operational, and technical teams to ensure alignment and impact across the organization
• Identify and evaluate third-party partners, negotiate agreements, and oversee integrations that enhance product capabilities
• Lead post-launch validation to confirm performance, gather feedback, and inform continuous improvement
• Present product insights, results, and learnings to leadership and peers with influence and transparency

Product Manager V

Accountant

• Maintain accurate inventory valuation across multiple distribution centers and manufacturing sites.
• Serve as a subject matter expert for inventory and cost accounting activities throughout the monthly, quarterly, and annual close cycles.
• Lead month-end and year-end close activities for assigned entities including closing the period for costing in Oracle Fusion Cloud.
• Prepare and post journal entries to ensure accuracy and completeness of financial records.
• Reconcile balance sheet accounts, including accruals, intercompany, and other key accounts.
• Generate and distribute monthly, quarterly, and annual reports to support decision making for finance and operations teams.
• Lead variance analysis on relevant income statement and balance sheet accounts, identifying trends and resolving discrepancies.
• Coordinate and reconcile intercompany transactions to ensure proper account balancing.
• Support the development, documentation, and continuous improvement of accounting policies, procedures, and internal controls.
• Ensure accurate posting of costing transactions to the general ledger for purchase receipts, material transfers, material issues, and returns.
• Support order-to-cash, procure-to-pay, and intercompany processes as they interface with inventory workstreams.
• Participate in cross-functional projects to support ERP optimization related to inventory, costing, and intercompany accounting configuration and functionality.
• Collaborate with cross-functional teams including supply chain, procurement, order management, finance and IT to drive process improvements.
• Ensure compliance with US GAAP, SOX requirements, and internal accounting policies.
• Provide clear, organized documentation and serve as a key point of contact for internal and external audits.

Senior Accountant – Supply Chain Inventory

Supply Chain

• Ensures adequate item cost valuation by processing transactional data.
• Data entry of supplier invoice line-item details to ensure accurate inventory costing.
• Identify, communicate, and work through exceptions to standard processing.
• Research items through large data sets and creative techniques to identify resolution.
• Review data and research of other team members to ensure consistent treatment.
• Prepare weekly and monthly analysis of certain key inventory performance indexes and other analysis.
• Manage aspects of the quarterly and yearly physical inventory process.
• Work with team members and managers to ensure internal controls are in place and operating effectively.
• Work with and support clinic teams in a consultative manner.
• Solve problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Partner cross-functionally to optimize upstream process flow and downstream impacts of inventory purchasing data.
• Assists in developing and documenting business processes.
• Supports system testing for replacement, upgrades, and enhancements of related systems.
• Collaborates with internal and external teams in own area of expertise.
• Perform other related job duties as assigned.

Inventory Analyst I

Customer Support

• Serve as the account support representative for assigned customers (including domestic and international distribution partners and O&P clinics), ensuring each interaction reflects Fillauer’s commitment to empowering patients to achieve their best functional outcomes.
• Deliver consistent, high‑quality service by applying deep product and policy knowledge while modeling professionalism, empathy, and patient‑centered support.
• Engage customers via phone, email, and webchat to process orders, inquiries, billing questions, and delivery issues with accuracy, speed, and attention to detail.
• Maintain complete and accurate documentation of customer interactions, including order details, shipping requirements, complaints, and resolutions.
• Proactively identify and communicate order delays or issues to customers, while internally encouraging speedy resolution.
• Provide weekly open‑order reports via Excel to customers, analyze backlog conditions, and collaborate with internal teams to resolve order delays.
• Foster customer advocacy to ensure that every interaction contributes to superior outcomes.
• Support the integration of new tools, processes, and technology that enhance customer service efficiency and quality, embracing new ways of working.
• Act as a liaison between customers and internal departments, including Sales, Technical Support, Manufacturing, and Shipping, to ensure seamless coordination and a unified, high‑quality service experience.
• Assist customers and clinicians by connecting them with the appropriate technical experts when specialized product support or clinical insight is needed.
• Support return processing and warranty coordination by following established procedures, documenting requirements, and ensuring timely resolution.
• Contribute to continuous improvement efforts by identifying workflow enhancements, customer insights, and service opportunities.
• Maintain a positive, solutions‑focused attitude and actively support a workplace culture of empowerment, accountability, and collaboration.
• Uphold Fillauer’s commitment to excellence by consistently demonstrating professionalism, integrity, and respect in all customer and cross‑department interactions.
• Assist field staff with questions, orders, and issues as needed.
• Answer an average of 25-35 calls a day.
• Perform additional tasks as needed, including backup account coverage to ensure organizational success.

Customer Service Representative

Business Development Rep

• Achieve clinic and territory revenue objectives.
• Build collaborative and consultative relationships with Hanger Clinic team
• Develop and implement strategies to maximize revenue from existing referral sources, generate new referral source sales.
• Work in hospital, skilled nursing and rehab type facilities patient care settings; Complete all hospital/facility vendor credentialing
• Develop Sales/Growth/Business plan with each clinic in assigned territory.
• Achieve existing referral source maintenance and expansion objectives: Provide service support, follow up to referral sources.
• Facilitate solutions around customer service challenges
• Facilitate connection of Hanger clinicians to referral sources through Hanger programs, CE and community events
• Close sales transaction and monitor business. Follow up as necessary to secure business.
• Develop clinic account management plans to measure and monitor business flow from key referral sources.
• Develop plan for referral sources that are not fully penetrated.
• Monitor territory performance through regular review of referral reports, looking for drops in business flow.
• Conduct quarterly business reviews with internal local management team
• Achieve new referral source sales objectives: Achieve a minimum of 40 sales calls and 2 in-services per week documented in Salesforce
• Conduct extensive new referral source development program including customer in-service meetings w/clinical partners, cold calls, drop ins, etc.
• Achieve minimum requirements with referrals sources for CEUs and In-Services with clinical partners
• Develop ample pipeline of potential new referral prospects.
• Support new hire on-boarding and training of BDAs & BDMs: Field rides with BDAs/BDMs as needed
• Empower human potential by consistently demonstrating the Hanger values
• Demonstrates clear understanding of the enterprise initiatives and focus, "big picture"
• Demonstrates clear understanding of all Hanger resources (intranet, OneSource, Salesforce, etc.)
• High level of proficiency around all BDM administrative duties
• Demonstrates exceptional internal collaboration
• Proven track record of success with internal team and revenue growth
• Facilitate networking within the national BDM and Ampower teams

Business Development Manager

Events

• Set the overarching vision and multi-year strategy for Hanger LIVE and the Global Partners Summit, aligned to Hanger's brand and growth objectives
• Lead all phases of event delivery, from strategic planning and budget ownership through to on-site execution and post-event analysis
• Establish frameworks, processes, and standards that ensure consistency, quality, and scalability across both event platforms
• Present event strategy, performance, and recommendations to the CMO and senior leadership team
• Create and lead operating mechanisms to drive ongoing progress for Global Partners Summit
• Work with internal and external communications teams to develop and oversee integrated, multi-channel communication strategies for both events, targeting internal teams, global partners, and external audiences
• Champion compelling, on-brand storytelling across all event touchpoints, from promotional campaigns and digital content to keynote messaging and partner briefings
• Serve as a senior communications lead for high-stakes partner and stakeholder interactions surrounding both events
• Serve as a senior relationship owner for Hanger's global partner network, cultivating meaningful partnerships that extend beyond individual events
• Define and lead a partner engagement strategy that maximizes participation, satisfaction, and long-term value from both Hanger LIVE and the Global Partners Summit
• Oversee the logistics and delivery of Hanger's internal events, ensuring they are well-organized, on-brand, and aligned with company culture and objectives
• Directly manage and develop an Internal Events Manager, providing strategic direction, day-to-day guidance, and ongoing mentorship
• Review and approve internal event plans, budgets, and timelines owned by the Internal Events Logistics Manager
• Ensure consistency and quality standards across both external flagship events and internal event programming
• Serve as a strategic partner to the CMO, contributing to broader marketing planning and brand strategy
• Build strong cross-functional relationships to ensure event programming is aligned with business needs
• Manage and oversee external agencies, production partners, and vendors to deliver high-quality outcomes within budget

Director of Strategic Events – Partner Engagement

Security Engineer

• Design, develop, and implement cloud security architecture solutions in Microsoft Azure aligned with business objectives, technical requirements, and industry frameworks (e.g., NIST CSF, CIS Benchmarks)
• Build and maintain security automation using Infrastructure as Code (IaC) tools such as Terraform, Bicep, or ARM templates to ensure consistent, repeatable, and auditable deployments
• Architect and implement cloud-native security controls including network segmentation, micro-segmentation, encryption at rest and in transit, and secrets management
• Partner with IT Infrastructure and Enterprise Architecture teams on the migration strategy for moving on-premise data centers to Microsoft Azure, ensuring environments are secure, compliant, and resilient from day one
• Evaluate and remediate security risks across hybrid and cloud-native architectures throughout the migration lifecycle
• Implement and manage Cloud Security Posture Management (CSPM) and Cloud-Native Application Protection Platform (CNAPP) tooling to maintain continuous visibility and compliance
• Collaborate with development and platform engineering teams to embed security into CI/CD pipelines, including static/dynamic code analysis (SAST/DAST), container image scanning, dependency vulnerability scanning, and automated policy enforcement
• Write production-quality code and automation scripts (Python, PowerShell, Bash, or Go) to build security tooling, automate remediation workflows, and integrate security controls across cloud services
• Champion secure software development practices across engineering teams, including threat modeling, secure code review, and security architecture assessments
• Support the adoption of policy-as-code and detection-as-code practices to enforce security standards programmatically
• Lead the design, development, and implementation of a cloud-based IAM strategy, including Zero Trust principles, least-privilege enforcement, conditional access, and identity governance
• Manage and optimize identity platforms (e.g., Microsoft Entra ID), role-based access control (RBAC), privileged access management (PAM), and authentication protocols (OAuth 2.0, SAML, OIDC)
• Implement and tune cloud-native monitoring, logging, and alerting using tools such as Microsoft Sentinel or equivalent SIEM/SOAR platforms
• Develop and enforce cloud security policies, standards, and procedures, and maintain audit readiness for applicable compliance frameworks
• Stay current with emerging technologies, threat vectors, and industry trends — including AI-driven threat detection, container and serverless security, and evolving regulatory requirements
• Act as a subject matter expert, providing technical guidance and mentorship to other engineers and cross-functional team members

Cloud Security Engineer – Level V

Human Resources

• Acting as a trusted advisor and thought leader to the business leadership team.
• Coach senior leaders, managers, and employees while delivering talent, leadership, and organizational solutions that drive measurable business outcomes.
• Ensure teams are optimally structured to support current and future business needs.
• Enable leadership and employee development through the planning and execution of strategic HR initiatives.
• Drive large-scale change management, talent management, and organizational effectiveness in a fast-paced, high-growth environment.
• Responsible for core talent and HR programs, including performance management cycles, compensation planning, engagement surveys, and ongoing talent reviews.
• Establish excellent relationships with business leaders and employees in assigned client groups.
• Develop collaborative partnerships with business client groups and across the HR team.
• Analyze data, metrics, and trends in partnership with business leaders to make informed decisions.
• Coach management on people-related matters including employee relations, conflict resolution, company policy interpretation, and management principles.

Senior HR Business Partner

• Perform basic claim scrubs
• Input data into insurance portals
• Perform preliminary and in-depth (code specific) insurance verifications
• Prepare documentation for prior authorization submission
• Check claim status per client partners’ specifications
• Mail paper claims
• Investigate and report on claim denials
• Conduct follow-up phone calls to insurance companies to manage accounts receivables
• Run monthly reports as specified by the client partners
• Communicate clearly and efficiently with team members
• Other roles may be added as professional development and training is completed
• Other tasks may be assigned by Leadership Team as needed

Client Support Specialist

Customer Success Manager

• Provide customer service support to internal customers (production team) and external customers (clinicians).
• Responsible for answering telephones, respond to emails and entering work orders as appropriate.
• Receive and screen incoming calls, answer questions, research and resolve problems, and direct calls to appropriate person.
• Review, screen, and prioritize all correspondence (mail, emails and dropped off items) to ensure proper completion.
• Enter data from source documents to office computer systems.
• Build and manage relationships with both internal (production team) and external customers (clinicians).
• May participate in the development of work deadlines; inform staff members of current developments within the department.
• Handle requests and/or assignments that require knowledge of the department’s policies and procedures.
• Provide support to fabrication departments as needed.
• Provide support to schedule work orders, prep items for shipping, etc.
• Perform other duties as assigned.

Customer Success Representative II

• Achieve clinic and territory revenue objectives.
• Build collaborative and consultative relationships with Hanger Clinic team
• Develop and implement strategies to maximize revenue from existing referral sources, generate new referral source sales.
• Work in hospital, skilled nursing and rehab type facilities patient care settings; Complete all hospital/facility vendor credentialing
• Develop Sales/Growth/Business plan with each clinic in assigned territory.
• Achieve existing referral source maintenance and expansion objectives: Provide service support, follow up to referral sources.
• Facilitate solutions around customer service challenges
• Facilitate connection of Hanger clinicians to referral sources through Hanger programs, CE and community events
• Close sales transaction and monitor business. Follow up as necessary to secure business.
• Develop clinic account management plans to measure and monitor business flow from key referral sources.
• Develop plan for referral sources that are not fully penetrated.
• Monitor territory performance through regular review of referral reports, looking for drops in business flow.
• Conduct quarterly business reviews with internal local management team
• Achieve new referral source sales objectives: Achieve a minimum of 40 sales calls and 2 in-services per week documented in Salesforce
• Conduct extensive new referral source development program including customer in-service meetings w/clinical partners, cold calls, drop ins, etc.
• Achieve minimum requirements with referrals sources for CEUs and In-Services with clinical partners
• Develop ample pipeline of potential new referral prospects.

• Acting as a trusted advisor and thought leader to the business leadership team.
• Coach senior leaders, managers, and employees while delivering talent, leadership, and organizational solutions.
• Develop collaborative partnerships with business client groups and across the HR team.
• Analyze data, metrics, and trends to make informed decisions.
• Influence talent decisions by keeping a pulse on the business.
• Identify gaps in current talent and help leaders anticipate and plan for future needs.
• Coach management on people-related matters including employee relations, conflict resolution.
• Ensure legal compliance and mitigate risk.
• Foster the company’s culture while encouraging open and transparent communications.
• Drive organizational design decisions and lead change management and communication plans.

Product Manager V

Senior Accountant – Supply Chain Inventory

Inventory Analyst I

Customer Service Representative

Business Development Manager

Director of Strategic Events – Partner Engagement

Cloud Security Engineer – Level V

Senior HR Business Partner

Client Support Specialist

Customer Success Representative II

Business Development Manager

Senior HR Business Partner – Chicagoland