Customer Success Representative II

Hanger, Inc.

Customer Success Representative providing support to internal customers in production and external customers including clinicians. Managing relationships and handling service requests and inquiries efficiently.

Posted 5/27/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide customer service support to internal customers (production team) and external customers (clinicians).
Responsible for answering telephones, respond to emails and entering work orders as appropriate.
Receive and screen incoming calls, answer questions, research and resolve problems, and direct calls to appropriate person.
Review, screen, and prioritize all correspondence (mail, emails and dropped off items) to ensure proper completion.
Enter data from source documents to office computer systems.
Build and manage relationships with both internal (production team) and external customers (clinicians).
May participate in the development of work deadlines; inform staff members of current developments within the department.
Handle requests and/or assignments that require knowledge of the department’s policies and procedures.
Provide support to fabrication departments as needed.
Provide support to schedule work orders, prep items for shipping, etc.
Perform other duties as assigned.

Requirements

What you’ll need

Typically requires a minimum of 2 years of related experience.
Minimum High school diploma or equivalent required
Preferred Experience in a medical industry in O&P a plus
Acquiring job skills and learning company policies and procedures to complete routine tasks.
Experience with Word and Excel
Solid data entry skills with accuracy
Team player that supports the company goals to meet all service level metrics
Basic knowledge of medical/industry terminology
Ability to function in a fast-paced environment
Detail oriented and high level of accuracy to meet the deadlines
Experience with information systems needed for the area; Raven, Epicor and other systems

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycustomer serviceproblem resolutionwork order managementschedulingaccuracyknowledge of policies and proceduresmedical terminology

Soft Skills

relationship buildingteam playerdetail orientedability to function in a fast-paced environmentcommunication

Certifications

High school diploma or equivalent