Hack The Box

Director

• As the Director of Global GSI Alliance, you will be the primary architect of our strategic partnerships with the world’s most influential System Integrators.
• Drive the global go-to-market (GTM) strategy, steering these partners to build "Powered By" service offerings.
• Maintain high-level relationships with GSI Global Cybersecurity Leads and CTOs.
• Act as the internal "Voice of the GSI" to ensure our Product and Engineering teams are building features for GSI consumption.
• Drive partner sourced and partner influenced revenue through joint account planning and co-selling.

Director of Global GSI Alliance

Customer Success Manager

• Drives customer satisfaction, retention, and expansion with our current enterprise customers.
• Serves as a strategic advisor, ensuring they’re seeing measurable value, adopting new content and features, and growing with the platform.
• Partner cross-functionally to ensure the voice of the customer is heard across the company.
• Guiding new customers through their customer journey process efficiently.
• Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge.
• Scheduling and conducting regular check-in meetings with customers.
• Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc).
• Examining usage data to pinpoint trends, opportunities and possible concerns, frequently employing analytics tools such as Tableau or Looker.
• Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins.
• Timely addressing of customer inquiries.
• Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences.
• Proactively identifying and addressing risks to customer satisfaction.
• Gathering actionable feedback from customers for product improvement.
• Identifying and capitalizing on opportunities for upselling and cross-selling.

Financial Planning and Analysis

• Lead the financial planning and budgeting process, aligning financial goals with business objectives
• Develop and maintain financial models to support decision-making and provide insightful analysis
• Analyze financial data to identify trends, variances, and opportunities for improvement
• Generate precise and up-to-date financial statements, encompassing monthly, quarterly, and yearly performance evaluations, and prepare materials for board presentations
• Collaborate with business partners to optimize financial performance and drive cost efficiency
• Provide financial guidance and support to executive management
• Participate in strategic planning and forecasting activities
• Stay updated with industry trends and best practices in financial planning and analysis
• Ensure compliance with financial policies, procedures, and regulatory requirements

Finance Manager

Content Marketing Manager

• Develop high quality content for various Hack the Box platforms
• Conduct testing and maintenance of labs, challenges, machines
• Take business goals into account when creating content and making technical decisions
• Work closely with the greater Content Development team, Infrastructure team, and other stakeholders on a daily basis to tackle complex tasks
• Continuous training and research to remain on top of current vulnerabilities, exploits, tools, tactics, and procedures
• Automating workflows for effective content production and testing

Senior ICS Content Engineer

Client Partner

• Manage existing specialized Federal resellers and SIs.
• Ensure HTB is baked into their Cyber Practice and long-term government contracts.
• Identify and qualify new public sector opportunities.
• Help partners navigate frameworks and government procurement vehicles.
• Support partner sales cycles by navigating complex government procurement processes.
• Collaborate with internal teams to build Federal GTM strategies.
• Lead Quarterly Business Reviews with key Federal partners.
• Facilitate the training of partner sales and technical teams.
• Maintain high data hygiene within our PRM and CRM.

Partner Development Manager, Federal

Data Analyst

• Use data to prove the ROI of our cybersecurity training platform
• Navigate complex datasets using SQL and Python
• Present insights to executive-level stakeholders
• Partner with stakeholders in Federal agencies to translate their specific security compliance needs into data-driven success plans
• Use Python and SQL to extract and manipulate large datasets
• Create interactive dashboards and presentations to showcase ROI and performance metrics
• Perform deep-dive analysis on user behavior and simulation logs to identify "high-risk" cohorts
• Provide tailored recommendations to clients

Director of Global GSI Alliance

Customer Success Manager

Finance Manager

Senior ICS Content Engineer

Partner Development Manager, Federal

Staff Performance Data Analyst