Hack The Box

Customer Success Manager

• Drive engagement along the Hack The Box journey with public sector clients.
• Execute outcomes from success criteria for the world’s largest enterprises, universities and governmental organizations.
• Become their trusted partner and assure a great user experience leading to long lasting relationships.
• Guiding new customers through their customer journey process efficiently
• Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins
• Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau)
• Timely addressing of customer inquiries
• Proactively identifying and addressing risks to customer satisfaction
• Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences
• Scheduling and conducting regular check-in meetings with customers
• Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc)
• Gathering actionable feedback from customers for product improvement
• Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge.
• Identifying and capitalizing on opportunities for upselling and cross-selling

Senior Customer Success Associate, Federal

Product Marketing

• The core mission of the Sr Director, Product Marketing will shape and own HTB’s market narrative, driving how our products (B2B & B2C) are positioned, launched, and adopted across industries and buyer segments. This role blends strategy with execution, ensuring our story resonates with CISOs, practitioners, and security leaders while enabling our go-to-market teams to win consistently. Success means building a category-defining presence in continuous cyber upskilling, translating complex technical capabilities into compelling business outcomes.
• Location & Work Mode: USA (Strong preference on the East Coast, or Central US) / UK; Fully Remote
• The fellowship you’ll be joining: You’ll report directly to the SVP of Marketing and collaborate daily with leaders across Product, Sales, Customer Success, Community, and Brand. The role sits at the center of HTB’s growth engine, orchestrating cross-functional alignment while mentoring a product marketing team of 6. Together, you’ll operate in a fast-paced, agile environment where ideas are tested, iterated, and scaled—always with customer adoption and field success in mind.
• Resources you should check: Mastering momentum: HTB 2025 Revenue Kickoff event; Case studies; Introducing the Avengers Marketeers of Hack The Box.
• The adventures that await you after becoming Sr Director, Product Marketing at Hack The Box: Own the narrative & category; Lead GTM & Launches; Price, package, and scale adoption; Bring the outside in; Enable the field; Build and lead the team.
• Metrics: Adoption and engagement; Pipeline and revenue influenced; Sales productivity; Pricing/packaging impact.
• What your Hack The Box adventure will have in store: excitement, growth, flexibility, autonomy, global meet-ups.
• The gems you’ll be enjoying as the Sr Director, Product Marketing: compensation, benefits, 401K, insurance, leave, home office, training budget, equipment, access to HTB labs.
• Hack Your Career: Level-based hiring process; onboarding.
• About HTB: cybersecurity upskilling platform; diversity and inclusion disclaimer; E-Verify information.