Hack The Box

Customer Success Manager

• Drive engagement along the Hack The Box journey with high-profile enterprise clients, primarily within the DACH region.
• Execute outcomes from success criteria for some of EMEA’s largest enterprises.
• Become their trusted partner and assure a great user experience, leading to long-lasting relationships.
• Guiding new customers through their customer journey process efficiently.
• Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins.
• Designing and executing engagement plans aligned to customer objectives and measurable outcomes.
• Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau).
• Timely addressing of customer inquiries.
• Proactively identifying and addressing risks to customer satisfaction.
• Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences.
• Scheduling and conducting regular check-in meetings and EBRs with customers.
• Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc).
• Gathering actionable feedback from customers for product improvement.
• Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge.
• Identifying and capitalizing on opportunities for upselling and cross-selling.

Product Marketing

• Own the go-to-market strategy for your product area: positioning, messaging, and launch execution that drives awareness, adoption, and pipeline.
• Partner closely with Product to deeply understand the roadmap, translate features into buyer value, and shape how we bring new releases to market.
• Arm the sales team with what they need to win: battlecards, one-pagers, ROI frameworks, objection handling, competitive intelligence, and demo narratives.
• Plan and execute product launches end-to-end — from internal enablement through to external communications, campaigns, and analyst engagement.
• Produce high-quality collateral that resonates with enterprise security leaders, from technical content through to executive-level messaging.
• Become the voice of the customer: gather insights from win/loss analysis, buyer interviews, and community feedback to sharpen our positioning.
• Collaborate with demand generation, content, and field marketing to ensure product marketing feeds integrated campaigns.
• Track and report on the impact of your GTM efforts, iterating based on data and feedback.

Product Marketing Manager

Business Development Rep

• Identify and research target agencies aligned to HTB’s Federal ICP (DoD, DHS, DOJ, Treasury, Intelligence Community, etc.)
• Map agency buying centers (CIO, CISO, Cyber Workforce Leads, Training Command, SOC Leadership)
• Navigate contract vehicles (GSA, SEWP, IDIQs, primes/subs)
• Engage in compliant outbound activity aligned to Federal acquisition cycles
• Qualify inbound and outbound opportunities using MEDDPICC
• Multi-thread across technical, operational, and procurement stakeholders
• Partner closely with Federal AEs and leadership to strategically build accounts

Customer Success Manager

Product Marketing Manager

Federal Business Development Representative