GXO Logistics, Inc.

Manager

• Take full responsibility for the day-to-day running of the warehouse in your area
• Lead, motivate and develop your team to achieve targets
• Ensure effective communication is delivered to colleagues and management teams on a daily basis
• Proactively support the site and customer’s continuous improvement initiatives
• Strive to make sure all operational processes are fully compliant with health & safety policies

Warehouse First Line Manager

QA Engineer

• Supervise the Inventory Control and Quality Assurance teams
• Maintain inventory records and reconcile discrepancies
• Execute the QMS according to documented policies and procedures, meeting the requirements of the applicable international quality standards
• Review the QMS at planned intervals to ensure its continuing suitability, adequacy and effectiveness, including assessing opportunities for improvement and the need for system changes
• Provide high-level reporting on the performance of the system and any recommendations for improvement
• Serve as the site audit authority for all internal and external company audits
• Post all company quality policies and address policy training to make sure it is understood, implemented and maintained at all levels
• Establish and maintain procedures to meet company and customer commitments
• Ensure that facility/departmental training, status and setup are reviewed at the required frequency and that training requirements are met in a timely manner
• Execute corrective and preventive actions, including initiation and recommendation of solutions and project management; verify solution has been implemented until defect has been corrected
• Implement quality initiatives at facilities as required
• Facilitate conflict resolution and enforce company policies and procedures
• Train, motivate and lead others within area of responsibility

ICQA Supervisor – 2nd Shift

Program Manager

• Configure, customize, and maintain the Cornerstone OnDemand LMS to meet organizational needs.
• Oversee system updates, enhancements, and integrations with other HR systems or tools.
• Troubleshoot and resolve technical issues related to the LMS.
• Provide technical support and assistance to end-users, including employees, trainers, training managers, HR Managers, Managers, Quality Team members and other users as needed.
• Publish and implement training content including materials, online classes and observation checklists as needed.
• Ensure content is up-to-date and meets compliance and quality standards.
• Test all content in non-production environment to ensure proper quality and functionality.
• Collaborate with instructional designers and content creators to enhance the learning experience.
• Generate and analyze LMS reports to track user progress, course completions, system usage, group membership, and training catalog contents.
• Build internal customer-facing dashboards to ensure all layers of management have the information they need.
• Provide insights and recommendations based on data analysis to improve learning outcomes and system efficiency.
• Lead or participate in LMS-related projects, including system upgrades, new feature implementations, and process improvements.
• Coordinate with vendors, consultants, and internal teams to ensure project success.
• Ensure that LMS operations comply with organizational policies and regulatory requirements.
• Monitor and enforce data security measures to protect sensitive information.
• Manage Security Roles and membership in security roles to support system operations.

Senior Program Manager, Learning Management Systems

Supply Chain

• Establish work schedules, assign jobs and train staff
• Guide, counsel and encourage employees; improve potential and champion high standards
• Establish and maintain effective relationships with onsite customers and other key partners
• Provide a safe and secure work environment through training and safety inspections
• Assist with evaluating employee performance, providing written and verbal feedback
• Implement and carry out all company policies, procedures and standards

Senior Supply Chain Operations Supervisor – 1st Shift

Human Resources

• Work closely with the operations team and provide counsel and guidance regarding policies, procedures and state and federal regulatory compliance requirements
• Keep management and operations apprised of internal and external HR developments that may impact overall effectiveness
• Facilitate new hire orientation and ensure a positive onboarding experience
• Assist supervisors with performance management, including delivering disciplinary action for hourly employees
• Maintain personnel files and training materials, ensuring documents and manuals are kept current, accurate, confidential and in compliance with company policies and government regulations
• Ability to travel up to 50% of the time

Senior Human Resources Generalist

Engineer

• Optimization and supervision of existing processes
• Performance measurements and control
• Identifying operational problems and proposing solutions
• Implementing changes in processes aimed at improving efficiency and/or quality
• Creating new process with cooperation with management and customer
• Calculation of new processes
• Designing tools in Excel/Access to improve the work of operational departments
• Preparing analyzes for different departments (Inbound, Picking, Outbound, Stock control)

Process Engineer

• Responsible for the full scope of Human Resources (HR) activities, including staffing, training and development, compensation and benefits administration, and maintaining a union-free work environment
• Work closely with the operations team and provide counsel and guidance regarding policies, procedures and state and federal regulatory compliance requirements
• Keep management and operations apprised of internal and external HR developments that may impact overall effectiveness
• Facilitate new hire orientation and ensure a positive onboarding experience
• Assist supervisors with performance management, including delivering disciplinary action for hourly employees
• Maintain personnel files and training materials, ensuring documents and manuals are kept current, accurate, confidential and in compliance with company policies and government regulations

Senior Human Resource Generalist

• Defines the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs.
• Provide onsite support throughout the project and assists in coordinating resources during go-live.
• Implement and maintain operational processes and procedures.
• Coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service, to ensure that new clients are set up for success.
• Conduct regular status meetings with clients and internal teams to track progress and identify any potential issues.
• Develop and maintain strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services.
• Leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business.
• Oversees the development of contractual documents and addendums.
• Identifies and manages risk throughout the project, ensuring communication to all stakeholders including executives and clients.

Manager, Implementations

Operations

• Identify ML server/rack requirements and coordinate delivery to ensure Data Center capacity and company requirements are met in a timely manner.
• Provide dedicated program management support, including deployment issue resolution, program performance monitoring, and adherence to Service Level Agreements (SLAs).
• Ensure maximum efficiency and optimization in rack integration and hardware movement to ensure attainment of operational success, efficiency, and quality goals.
• Properly monitor critical infrastructure shipments to ensure on-time accurate, and satisfactory deliveries; troubleshoot and resolve supply chain discrepancies as needed.
• Communicate with Engineering, Core Enablement functional workstream owners, and the management team to ensure achievement of technical deployment goals and objectives.
• Handle stakeholder expectations and provide recommendations for ML infrastructure strategic initiatives and long-range goals.
• Identify strategies to increase asset utilization from internal clients and/or to better manage existing rack space opportunities.
• Correctly enter data into the Data Center applicable applications/programs tools and maintain/generate required reports.
• Properly process, audit, and file various documentation related to Core Enablement activities.
• Support a Lean culture within the server staging and data center workflow.

Program Coordinator, Operations

Data Analyst

• Leverage data from various data sources including data lake, Oracle databases, ERP, WMS and internal tools (like Excel or other data management systems) to build advanced data products, create descriptive and predictive models, and visualize on BI platforms
• Collaborate with and manage stakeholders across processes, facilities, locations, units, and levels to gain an understanding of business objectives, facilitate defining measurement solutions and implement business processes and techniques that drive performance
• Partner with and influence other teams such as account management, operations support, IT for alignment and discrepancy prevention
• Serve as the subject matter expert on the assigned function product and work with other business analysts to boost operational performance
• Identify and analyze user requirements, procedures, and problems to improve existing processes
• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
• Participate in building and maintaining BI dashboards, automated and self-service tools, and educating end users as well as other business analysts

Senior Analyst, Data Analytics, Business Intelligence

Administration

• Carry out departmental activities including stock counting, inventory adjustments and managing stock
• Manage Goods In, picking, dispatch and transfer processes
• Maintain accurate records, spreadsheets, and reports for KPI data
• Support daily operations through accurate shift handovers

Warehouse Administrator

Payroll

• Provide expert advice and guidance on payroll queries, policies, and systems to managers and colleagues
• Process payroll data accurately and on time, meeting agreed Service Level Agreements
• Handle sensitive and confidential information with the highest level of discretion
• Monitor and track payroll activities, proactively resolving issues before they impact deadlines
• Support key activities such as end-of-year reporting, pay reviews, and HRIS updates

Payroll Management Partner

• Work closely with the operations team and provide counsel and guidance regarding policies, procedures and state and federal regulatory compliance requirements
• Keep management and operations apprised of internal and external HR developments that may impact overall effectiveness
• Facilitate new hire orientation and ensure a positive onboarding experience
• Assist supervisors with performance management, including delivering disciplinary action for hourly employees
• Maintain personnel files and training materials, ensuring documents and manuals are kept current, accurate, confidential and in compliance with company policies and government regulations

Customer Support

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Customer Service Representative – 1st Shift

Analyst

• Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives
• Coordinate the collection, documentation and communication of business requirements and best practices to the IT team
• Conduct training for software maintenance, startups and upgrades
• Create training documents and resources for system users
• Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed
• Proactively communicate with customers, employees and the management team to ensure necessary requirements are met

Warehouse First Line Manager

ICQA Supervisor – 2nd Shift

Senior Program Manager, Learning Management Systems

Senior Supply Chain Operations Supervisor – 1st Shift

Senior Human Resources Generalist

Process Engineer

Senior Human Resource Generalist

Manager, Implementations

Program Coordinator, Operations

Senior Analyst, Data Analytics, Business Intelligence

Warehouse Administrator

Payroll Management Partner

Senior Human Resources Generalist

Customer Service Representative – 1st Shift

Analyst, Implementation – 2nd Shift