Multi-Channel Shift Manager

GXO Logistics, Inc.

Multi-Channel Shift Manager optimizing logistics operations for GXO’s The Entertainer site in Banbury. Driving KPI performance, customer service, compliance, and continuous process improvement.

Posted 8/14/2026full-timeBanbury • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational planning and decision-making skills to achieve performance targets while maintaining high standards of Health & Safety and compliance. Proven ability to build customer relationships and drive service improvements in fast-paced logistics or retail distribution environments.

Highest-signal resume keywords

Operational PlanningDecision-Making SkillsWarehouse Management Systems (WMS)Customer Relationship ManagementContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ManagementPerformance Target AchievementService Improvement ImplementationHealth & Safety ComplianceOperational Discipline

Soft Skills

Excellent Communication SkillsInfluencing StakeholdersCustomer-Focused Mindset

Tools & Technologies

Warehouse Management Systems (WMS)Microsoft Office Applications

Industry Keywords

LogisticsWarehousingRetail DistributionOperational EfficiencyProductivity Enhancement

About the role

Key responsibilities & impact

Deliver operational performance in line with customer, contractual, and budget KPIs
Build and maintain strong customer relationships, acting as a key point of contact and driving service improvements
Ensure operational plans, resources, and priorities are aligned to meet business demands and customer expectations
Promote a culture of continuous improvement, identifying opportunities to enhance efficiency, productivity, and service levels
Maintain high standards of Health & Safety, compliance, housekeeping, and operational discipline across the department

Requirements

What you’ll need

Experience within a fast-paced logistics, warehousing, or retail distribution environment
Strong operational planning and decision-making skills with a focus on achieving performance targets
Excellent communication skills with the ability to influence customers and stakeholders at all levels
Experience using Warehouse Management Systems (WMS) and Microsoft Office applications
Customer-focused mindset with a proven ability to identify and implement operational improvements

Benefits

Comp & perks

33 days annual leave (including bank holidays)
Flexible dental insurance plans
Company sponsored pension scheme
24/7 online GP service
Life assurance
Fully comprehensive employee assistance programme
MyBenefits platform with high street discounts
Cycle to work scheme
Cashback cards
Saving scheme