Gusto

Human Resources

• Drive people operations for designated small business clients on behalf of Gusto
• Lead client organizations toward People objectives, including attracting, hiring, onboarding, developing, and retaining staff
• Support client compliance and high-performance and operational-excellence practices
• Communicate with leadership and employees; provide coaching and guidance on performance management, feedback, productivity, and engagement
• Conduct strategic workforce planning by assessing organizational capabilities, identifying talent gaps, supporting development, and introducing succession planning
• Translate current and future business needs into comprehensive People Plans
• Provide organizational development support through organization design, development solutions, leadership coaching, and proactive change management
• Serve as the primary point of contact for assigned clients
• Process and maintain client HR data, including onboarding and offboarding
• Help administer payroll, benefits, and other HR functions
• Keep clients up to date on HR regulations and compliance requirements
• Provide excellent customer service

HR Consultant

Risk

• Own Risk & Money Services end to end, including fraud and payment risk decisioning, BSA/AML compliance, Reg E dispute operations, collections, and Gusto's money products
• Lead a multi-disciplinary regulated financial services organization through senior leaders
• Define governance, metrics, SLAs, reporting infrastructure, controls documentation, audit readiness, workforce management, and escalation frameworks
• Oversee high-stakes real-time decisions involving payroll, disputes, fraud signals, and fund recovery
• Own Gusto's operational Reg E compliance program from intake through resolution and customer communication
• Lead operational responses to BSA/AML alerts, including transaction monitoring response, customer outreach, and account action
• Build operational infrastructure, SOPs, workforce models, controls, and SLAs for Gusto Wallet, Cash Advance, and consumer financial products
• Drive AI-native transformation through AI agents, semantic knowledge, and automation
• Partner with Product, Engineering, Compliance, Legal, and Risk on operational readiness and product priorities
• Represent Risk & Money Services with sponsor banks, regulators, and auditors
• Build the operational playbook for new financial products and business banking expansion
• Develop, hire, and scale leaders and teams

Head of Risk and Money Services

Planner

• Design and scale AI-powered forecasting and capacity planning systems
• Shape AI adoption across forecasting, scheduling, and intraday operations
• Build frameworks, pipelines, and governance structures for predictive WFM
• Identify demand shifts, seasonal patterns, and workforce risks using AI
• Connect AI-generated insights to staffing, scheduling, and capacity decisions
• Develop and maintain capacity plans with hiring, staffing, and efficiency recommendations for CX teams
• Participate in an on-call PagerDuty rotation and respond to real-time alerts, outages, service-level breaches, and routing failures
• Design scalable AI-enabled WFM workflows
• Build and maintain AI-powered WFM data pipelines
• Monitor and adjust forecasts using AI-driven and traditional methods
• Design governance frameworks with monitoring, validation, and escalation processes
• Partner with Legal, Data, and Product on compliance and organizational standards
• Lead cross-functional AI initiatives for WFM
• Facilitate forecasting, capacity planning, and AI adoption stakeholder meetings
• Devise contingency plans and implement risk mitigation strategies
• Evaluate process enhancements to improve efficiency and capacity utilization
• Analyze CX data to identify gaps and opportunities
• Report into the Planning People Empower team

WFM Capacity & Analytics Planner

Sales

• Handle high-volume phone and email interactions with small business owners from onboarding through running their first payroll
• Own and manage the ticket queue
• Position plan upgrades and identify cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k)
• Diagnose tax discrepancies and troubleshoot unfamiliar state portals in real time
• Make compliance decisions based on state, company size, and industry
• Configure sick time, PTO, and overtime policies
• Determine when issues require specialist support and initiate handoffs
• Collaborate with the Risk team and request additional customer information when needed
• Use assigned AI tools daily, identify workflow friction and inefficiencies, and provide feedback to shape future tools

Sales Onboarding Advocate

• Handle high-volume customer interactions by phone and email, guiding small business owners from onboarding through their first payroll
• Own and manage the ticket queue
• Proactively position plan upgrades and identify cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k)
• Diagnose tax discrepancies and troubleshoot unfamiliar state portals in real time
• Make compliance decisions for different state, business-size, and industry combinations
• Configure sick time, PTO, and overtime policies for compliant setups
• Determine when issues require specialist support and initiate handoffs
• Work with the Risk team to request additional customer information when needed
• Use assigned AI tools daily, identify workflow friction and inefficiencies, and provide feedback to improve tools and processes

Sales Implementation Associate

Full-stack Engineer

• Own the definition and delivery of Gusto's vulnerability management and security operations programs across Security, AIT, R&D, Infrastructure, GRC, and Risk
• Set the strategy, roadmap, multi-quarter vision, intake, and prioritization for vulnerability management and security operations
• Lead delivery of centralized vulnerability management across code, cloud, data, and edge
• Deliver CSPM/DSPM, container scanning, dependency and secrets detection, and owner-based remediation routing through closure
• Expand high-risk security detection and alerting across systems and vendors
• Implement impersonation and privileged-access logging, SIEM integration, insider-risk telemetry, and agentic-activity logging
• Establish daily security-health and vulnerability-management dashboards and drive monthly reporting
• Build AI-plugin-driven security workflows for automated coverage checks and evidence collection
• Build plans, manage scope and risk, track milestones, and deliver audit and regulatory commitments
• Roll out controls including risk-scored PR review, JIT privileged access, and secrets management
• Support adoption through training, communications, and runbooks
• Align stakeholders through clear updates, manage vendors and partners, monitor workstreams, budgets, tooling spend, and implementation costs

Vulnerability Management Technical Lead

Product Marketing

• Lead go-to-market strategy and execution across product areas
• Partner with Growth, Product, and Marketing to shape customer segmentation, pricing, and GTM motions that drive adoption and growth
• Synthesize market research, customer insights, usage data, and cross-functional input to identify opportunities and inform strategy
• Translate strategy into actionable plans and ensure GTM execution lands with excellence
• Create clarity and focus, raise the bar on craft, and foster insight-driven thinking, collaboration, and results
• Act as strategic tissue across Product, Sales, Marketing, and Customer Experience
• Drive shared goals and orchestrate execution across teams, leveraging technology
• Bring structure, momentum, and accountability to complex initiatives
• Build net-new processes and systems that did not previously exist
• Define success metrics, track performance, conduct regular GTM performance reviews, and lead optimization

Product Marketing Leader – Innovation, Experimentation

Salesforce Developer

• Design, build, and maintain scalable Apex solutions on the Salesforce platform supporting Sales and CX teams
• Use AI coding assistants throughout the development lifecycle to write, review, debug, and document code
• Oversee ongoing improvements to deployed features and measure their impact
• Apply Salesforce platform architecture and change/release management best practices
• Use sf CLI for deployments
• Write well-structured, maintainable, and well-documented code
• Build, test, and debug reliable production systems at scale, ideally real-time, event-driven, or high-throughput
• Contribute to codebases beyond Salesforce when needed
• Join Gusto’s Application Engineering team supporting platforms for Sales and CX interactions

Staff Software Engineer, Salesforce Developer

• Lead go-to-market strategy and execution across product areas
• Partner with Growth, Product, and Marketing to shape customer segmentation, pricing, and GTM motions that drive adoption and growth
• Synthesize market research, customer insights, usage data, and cross-functional input to identify opportunities and inform strategy
• Translate strategy into actionable plans and ensure GTM execution lands with excellence
• Create clarity and focus, raise the bar on craft, and foster insight-driven thinking, collaboration, and results
• Act as the strategic connector across Product, Sales, Marketing, and Customer Experience
• Drive shared goals and orchestrate execution across teams, leveraging technology
• Bring structure, momentum, and accountability to complex initiatives
• Build new ways of working by creating net-new processes and systems
• Define success metrics and track performance across initiatives
• Drive regular GTM performance reviews and lead iteration to improve outcomes

Engineering Manager

• Lead AI Platform, an organization of approximately 25 engineers and its managers
• Lead the technical strategy for AI agents that assist and automate work for small business owners
• Set the technical direction and roadmap for the group
• Define what the shared platform owns versus what product teams build independently
• Lead and empower managers and tech leads
• Hire ahead of organizational growth and build leadership for each team
• Set engineering standards for prompts, tools, policies, evaluation, and guardrails
• Ensure non-deterministic agent systems are reliable and cost-aware
• Partner with product managers, designers, data scientists, product teams, and AI/ML science teams
• Represent AI engineering to senior leadership
• Align the group's work with Gusto's broader AI strategy
• Champion AI-native ways of working and build a strong engineering organization
• Report to the Head of Engineering, Core Experiences

Head of Engineering, AI Platform

Operations

• Build and run Benefits Labs, the system governing how Gusto’s Benefits organization tests, validates, and scales operational change
• Own the full Labs lifecycle, including intake, pilot design, execution governance, measurement, and leadership recommendations
• Run the AI-powered intake system to classify, route, and prepare incoming work
• Govern pilots through success metrics, checkpoints, outputs, and AI-driven execution workflows
• Pressure-test hypotheses, refine success criteria, and hold Pilot Leads accountable to execution standards
• Extend agent and automation architecture across intake routing, workflow execution, evidence synthesis, and readout generation
• Identify systemic operational inefficiencies and convert repeatable problems into scalable AI-powered workflows
• Develop analytical approaches and evidence-based narratives to influence leadership decisions
• Coordinate cross-functional work across product, engineering, operations, enablement, and business partners
• Lead discussions on complex operational and product topics and drive decisions
• Produce leadership-ready readouts, post-mortems, and recommendations
• Shape the long-term operating model, team structure, and investment strategy for Benefits Labs
• Coach Pilot Leads and BizOps partners on AI-powered ways of working

Benefits Operations Lead

Product Designer

• Build trusted partnerships with Product Management and Product Design leaders
• Surface team friction and advise on performance management, promotions, leveling, and employee relations
• Synthesize People data into clear, actionable insights for Product and Design leaders
• Support and operationalize performance cycles, calibration discussions, promotion processes, and manager enablement
• Reinforce performance standards, accountability, expectations, feedback, and growth
• Liaise between Product & Design and the broader People team, including Talent Acquisition, Total Rewards, L&D, and People Operations
• Own end-to-end execution of organizational changes, including transition planning, communication sequencing, Workday updates, leader enablement, and follow-through

People Partner – Product, Product Design

Engineer

• Own ITGC design and operation across enterprise applications, including logical access, change management, SDLC, computer operations, and segregation of duties
• Lead the first-line control environment for in-scope enterprise applications
• Drive SoD strategy across ERP, HRIS, and CRM, including role design reviews, conflict remediation, mitigating control design, and ongoing monitoring tooling
• Manage the audit lifecycle as the primary first-line liaison with Internal Audit, External Audit, and the SOX PMO
• Conduct walkthroughs, evidence collection, deficiency remediation, and management responses
• Build AI-native continuous controls monitoring using LLM-based evidence review, agentic control testing, and automated anomaly surveillance
• Own the controls posture for Gusto's internal AI and automation portfolio
• Review internal AI use cases, classify them by risk category, and ensure controls, evidence trails, and validation are integrated during development
• Lead access governance, including provisioning/deprovisioning workflows, periodic user access reviews, privileged access management, and IGA platform integration
• Govern application change management for in-scope systems, including approvals, developer/production segregation, emergency changes, and release evidence
• Mature the controls program through rationalization, control consolidation, and adoption of automated/preventive controls
• Partner with Security/GRC, Legal, Finance/Accounting, People Operations, and Revenue Operations

IT Controls Engineer, Enterprise Applications

• Set the UX vision and strategy across the Money and Risk teams, connecting multiple pods and ensuring a cohesive platform experience
• Identify and drive high-impact design opportunities across Money and Risk
• Influence product strategy, roadmap priorities, and team OKRs alongside product directors and engineering leaders
• Define AI-first financial UX, including clear uncertainty representation, graceful error handling, preserved user agency, and trust in automated decisions
• Own customer-understanding practices across Money and Risk by setting learning priorities and synthesizing insights
• Raise experience quality through hands-on design, direction-setting, and direct IC work on specific projects
• Develop designers through coaching, critique, and structured mentorship
• Evolve Gusto’s design system and platform standards with scalable patterns and frameworks

Product Designer, Finance

Cloud Engineer

• Lead Gusto's edge and network security strategy
• Design and operate the Cloudflare WAF, DDoS protection, Bot Management, WARP, Gateway, and Access security stack
• Own the network security perimeter across AWS and the edge, including VPC design, Network Firewall, Shield, CloudFront, NACLs, and egress filtering
• Codify security controls in Terraform and Crossplane
• Develop policy-as-code patterns with pull-request review, testing, and rollback paths
• Build detections and alerting from Cloudflare logs, VPC Flow Logs, and CloudTrail into Panther
• Lead incident response for perimeter and network events
• Contribute to cloud posture, container security, IAM, vulnerability management, and on-call
• Use Claude Code, MCP-driven tooling, and agentic workflows for investigation, automation, and detection engineering
• Prototype and ship agents, custom MCP servers, and LLM-assisted automations
• Partner with infrastructure and product teams on high-impact architectural decisions

HR Consultant

Head of Risk and Money Services

WFM Capacity & Analytics Planner

Sales Onboarding Advocate

Sales Implementation Associate

Vulnerability Management Technical Lead

Product Marketing Leader – Innovation, Experimentation

Staff Software Engineer, Salesforce Developer

Product Marketing Leader – Innovation, Experimentation

Head of Engineering, AI Platform

Benefits Operations Lead

People Partner – Product, Product Design

IT Controls Engineer, Enterprise Applications

Product Designer, Finance

Security Engineer – Cloud and Network Security