Sales Implementation Associate

Gusto

Sales Implementation Associate helping Gusto, a payroll and HR provider, onboard small businesses. Diagnosing tax issues, configuring compliant policies, and identifying plan upgrades.

Posted 9/3/2026full-timeAtlanta • Arizona, Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume customer interactions, compliance decision-making, and consultative selling. Proficient in utilizing AI tools to enhance workflow efficiency and improve customer service processes.

Highest-signal resume keywords

Customer-Focused Consultative SellingCross-Selling and UpsellingCompliance Decision-MakingAI Tool IntegrationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax Code KnowledgePayroll ProcessingCompliance RulesTicket ManagementPolicy Configuration

Soft Skills

Strong CommunicationAdaptabilityGoal-OrientedCompetitive SpiritFeedback Provision

Tools & Technologies

AI Tools

Industry Keywords

Health InsuranceWorkers' Compensation401(k)Customer ServiceSales Quota Achievement

About the role

Key responsibilities & impact

Handle high-volume customer interactions by phone and email, guiding small business owners from onboarding through their first payroll
Own and manage the ticket queue
Proactively position plan upgrades and identify cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k)
Diagnose tax discrepancies and troubleshoot unfamiliar state portals in real time
Make compliance decisions for different state, business-size, and industry combinations
Configure sick time, PTO, and overtime policies for compliant setups
Determine when issues require specialist support and initiate handoffs
Work with the Risk team to request additional customer information when needed
Use assigned AI tools daily, identify workflow friction and inefficiencies, and provide feedback to improve tools and processes

Requirements

What you’ll need

1+ years in a high-volume sales or customer service role involving cross-selling, upselling, or quota/KPI achievement
New graduates are welcome; internship or prior work experience should be translated to this type of role
Eagerness to learn tax codes, compliance rules, and payroll
Customer-focused consultative selling approach
Goal-oriented and competitive
Strong communication across phone, email, and chat
Adaptability and problem-solving skills
Proven day-to-day experience integrating AI into writing, research, preparation, and summarization
Track record of providing clear, useful feedback to improve tools and processes

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Secure, reliable, and consistent internet connection required when approved to work from a non-office location
Equal opportunity employer
Reasonable accommodations for qualified individuals with disabilities and disabled veterans