Sales Onboarding Advocate

Gusto

Sales onboarding advocate helping Gusto small businesses configure payroll, tax, and HR policies. Handling customer support, compliance diagnosis, and consultative cross-selling.

Posted 9/3/2026full-timeAtlanta • Arizona, Colorado • 🇺🇸 United StatesJunior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume customer interactions, compliance decision-making, and consultative selling. Proficient in utilizing AI tools for workflow improvement and problem-solving in payroll and tax-related contexts.

Highest-signal resume keywords

High-Volume Customer ServiceCross-SellingTax Code KnowledgeAI Tool IntegrationCompliance Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll ManagementTax Discrepancy DiagnosisPolicy ConfigurationQuota AchievementKPI Tracking

Soft Skills

Strong CommunicationAdaptabilityProblem-SolvingCustomer-Focused ApproachGoal-Oriented

Tools & Technologies

AI ToolsState Portals

Industry Keywords

Health InsuranceWorkers' Compensation401(k)Compliance RulesSmall Business

About the role

Key responsibilities & impact

Handle high-volume phone and email interactions with small business owners from onboarding through running their first payroll
Own and manage the ticket queue
Position plan upgrades and identify cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k)
Diagnose tax discrepancies and troubleshoot unfamiliar state portals in real time
Make compliance decisions based on state, company size, and industry
Configure sick time, PTO, and overtime policies
Determine when issues require specialist support and initiate handoffs
Collaborate with the Risk team and request additional customer information when needed
Use assigned AI tools daily, identify workflow friction and inefficiencies, and provide feedback to shape future tools

Requirements

What you’ll need

1+ years in a high-volume sales or customer service role involving cross-selling, upselling, or quota/KPIs
New graduates are welcome; internship or prior work experience should be translated to the role
Willingness and ability to learn tax codes, compliance rules, and payroll
Customer-focused consultative selling approach
Goal-oriented and competitive
Strong communication across phone, email, and chat
Adaptability and problem-solving ability
Proven day-to-day experience integrating AI into writing, research, preparation, and summarization
Track record of providing useful feedback to improve AI tools and processes

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Secure, reliable, and consistent internet connection requirement when approved to work from a non-office location