Program Manager
ICICI Bank
Operations Manager
Gumro & Associates
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Provides overall management and coordination of transportation services for an assigned group of customers
- Contracting and utilizing Independent Contractors (ICs) as delivery drivers delivering products from client locations to designated locations
- Meet with Client on a frequent basis to build relationship & complete visit documentation
- Review of OTD, Piece Scan and Location Scan by Account
- Create, review, and resolve service issues utilizing Delivery Incident Reports (DIRs)
- Complete customer reports/audits
- Meet with potential ICs to verify capabilities and orient ICs to Client Standards and SOPs
- Meet with ICs to discuss route, stops, issues, client concerns, and scanning
- Monitor services to ensure ICs meet all contractual requirements (apparel, paperwork, etc.)
- Assist in troubleshooting eCMobile issues
- Plan route coverage and route changes and communicate with ICs
- Ensure all services are performed in a timely manner
- Gross margin management and monitoring by account to ensure targets are exceeded
- Negotiate with ICs regarding contracted services and settlement
- Complete driver pay activities (Special Order Requests, service type adjustments, manual adjustments)
- Perform other duties as assigned
Requirements
- Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service
- Excellent interpersonal skills necessary for driver and customer interactions
- Ability to effectively communicate verbally and in writing at all levels of the organization
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven
- Ability to understand the independent contractor relationship
- Ability to work from home with travel throughout assigned area as required
- Ability to work additional hours to deal with operational issues when necessary
- Proficient in basic MS Office Programs (Outlook, Excel, and Word)
- Must maintain a valid driver’s license and clean, functional vehicle
- Ability to lift up to 50 pounds on occasion
- College Degree with some experience OR High School Diploma with equivalent combination of education and experience
- Six Sigma Green Belt Certification preferred
- Willingness/ability to travel to customer locations - 75% in the field
- Available to work extra hours, weekends, and holidays preferred
