TD

Business Process Manager II

TD

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $86,840 - $130,000 per year

Job Level

SeniorLead

About the role

  • Researching, investigating, and challenging flagged items that fall outside predefined thresholds
  • Ensuring timely identification of potential risks and regulatory concerns
  • Understanding and analyzing high-risk items for further investigation while aligning processes with evolving regulatory requirements
  • Management, coaching, and feedback of team members
  • Optimizing workflows through automation to improve efficiency and reduce manual oversight
  • Leveraging data analytics tools, interpreting flagged trends, and providing actionable insights that drive compliance and risk mitigation strategies
  • Facilitating the documentation of all processes and controls
  • Serving as the subject matter expert on all of the units functions and processes
  • Defining, designing, and supporting process improvement initiatives across multifunctional areas
  • Partnering with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
  • Challenging existing processes and making change recommendations as necessary
  • Identifying points of process risks or potential failure and making recommendations to control risk
  • Ensuring alignment with customer expectations to deliver a WOW! experience
  • Partnering with unit managers to provide support as needed
  • Managing the technology change control process as needed
  • Working on, and occasionally leading, special projects as needed
  • Responsible for 3-6 processes of medium to high complexity
  • Gathering, prioritizing and explaining user requirements to support project activities, process improvements, systems development, etc.
  • Serving as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
  • Prioritizing and managing own workload, and possibly the workload of others, to deliver quality results
  • Representing the business and providing coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
  • Using project management software/tools and applicable templates to prepare documentation, track, monitor and report information
  • Ensuring accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks
  • Identifying, taking ownership and/or assisting with resolution of issues as they arise, or escalation of issues as appropriate
  • Participating as a member of the team in executing assigned deliverables within specified parameters
  • Keeping business leaders and other team members informed and up-to-date about the status/progress of projects

Requirements

  • Bachelors degree
  • 7+ years bank operations experience
  • Strong PC skills including but not limited to Microsoft Suite software
  • Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
  • Skilled in research, analysis, problem solving, metrics and reporting
  • Ability to identify process gaps and weaknesses
  • Strong interpersonal and influence skills to enable change without direct control
  • Ability to prepare and present findings and recommendations in a methodical manner
  • Skilled in time management and driving tasks to completion
  • Strong verbal and written communication skills
  • Demonstrates leadership skills
  • Ability to consult on the largest and most complex projects
  • Preferred: In depth knowledge of risk management, regulatory compliance, critical thinking
  • Preferred: Expertise in understanding and analyzing high-risk items for further investigation
  • Preferred: Aligning processes with evolving regulatory requirements
  • Preferred: Experience optimizing workflows through automation to improve efficiency and reduce manual oversight
  • Preferred: Ability to leverage data analytics tools, interpret flagged trends
  • Preferred: Experience with Management, Coaching, and Feedback
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