Senior Technical Program Manager, Infotainment
Zoox
Materials Support and Services Administrator II – Vendor Management
Embraer
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage vendors’ repair performance KPIs (TAT, OTD, Backlog, Aging, off-the-shelf/fill rates)
- Coordinate and lead Repair QRMs (Quarterly Meetings) with vendors to discuss KPIs, customer backorders, AOG support, process improvement, recovery plans, financial issues
- Support and participate in Program Review and Executive meetings with vendors and internal areas (procurement, quality, engineering, product support)
- Manage action items from QRMs, PRMs, and Executive meetings ensuring timely completion
- Visit vendors to run meetings, follow up on parts shipments, and inspect repair shops
- Lead recovery plan discussions to improve vendor performance
- Collaborate with repair management operations team to align efforts
- Drive process improvement initiatives at vendors and identify efficiency/technical/economic opportunities
- Escalate issues to leadership and executives when required
- Draft letters to vendors regarding repair activities and performance
- Ensure vendors comply with contract requirements and conditions
- Host vendor visits at Embraer
- Prepare spreadsheets, graphics, reports, controls, and presentations to ensure compliance with special programs' contractual terms
- Supervise special programs back orders and participate in DOS (Daily Operational Support) meetings to prioritize activities supporting contract obligations
- Support digital transformation efforts
- Perform other vendor-management related activities as role evolves
Requirements
- 5+ years of vendor management experience (including contract management/administration/negotiation)
- BS/BA Degree in Supply Management, Logistics, Business Administration/Management, or related
- Fluent English (Portuguese language – Nice to have)
- Public Speaking & Presentations skills
- Negotiation skills
- Strong verbal and written communication skills
- People skills, persuasive skills, listening skills
- Organized, disciplined, capable of managing a high volume of demand
- Great follow-up capabilities
- Ability to address complexity with simplicity
- High sense of commitment and responsibility
- Good emotional control and ability to work independently
- Ability to work quickly, with quality, and efficiently in a safe and professional manner
- Team player; ability to work well with diverse cultures
- Good knowledge of logistics and material supply processes and activities
- Aeronautical familiarization preferred
- Proficient in MS Office, Outlook, Salesforce, AI, and SAP
- Familiarization with value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction)
- Familiarization with employment law (sexual harassment, disability, discrimination, labor laws, etc.)
- Familiarization with basic concepts related to statistics, graphics, and planning
- Knowledge of warehouse processes and activities, such as shipping, receiving, and packing
- Ability to adhere to regulatory requirements (OSHA, EPA, State, and Federal regulations)
