Guidewire Software

Product Marketing

• Define and refine the Guidewire AI story
• Lead audience-specific narratives and competitive positioning
• Create high-credibility assets such as whitepapers and executive decks
• Partner with Product Management and Engineering to enable customer-facing teams

Technical Product Marketing – Principal, AI/ML

Community Manager

• Partnership Development: Identify, evaluate, and establish partnerships that deliver the most value to the ecosystem.
• Community Engagement: Actively engage with community members through various channels, including social media, forums, events, quarterly cadence calls and online platforms.
• Content Creation: Develop and curate compelling content that resonates with the community, sparks conversations, and encourages participation.
• Relationship Building: Build and maintain strong relationships with community members, influencers, and key stakeholders.
• Community Growth: Implement strategies to vet new insurtechs to the community and increase overall engagement.
• Event Planning: Organize and manage online and offline events that bring the community together and foster a sense of belonging.
• Community Feedback: Gather and analyze feedback from the community to identify areas for improvement and inform business decisions.
• Metrics Tracking: Monitor and track key community metrics to measure the effectiveness of community initiatives and identify trends.

Customer Success Manager

• Develop strategic account plans that expand the relationship and promote growth
• Drive cross-functional collaboration to accelerate adoption and value of current and future solutions
• Identify and pursue expansion opportunities aligned to customer goals
• Create trusted partnerships that result in engaged, customer advocates
• Lead executive level engagements focused on value creation
• Define and execute a renewal strategy that promotes growth and mitigates risk
• Promote operational excellence in portfolio, account and team management
• Develop depth and breadth of relationship within portfolio of customers, from C-level to IT and business users
• Understand customer priorities and identify common themes to report out and action
• Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront
• Develop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocates
• Engage with customers to develop deep understanding of customer’s product experience and strategic business needs
• Know the customer “inside and out” and foster positive relationships with key customer stakeholders at senior and C-Suite level
• Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and services
• Provide early insight and adoption recommendations for new products and product features
• Coach and mentor other CMSs in developing the Customer Success Craft and engagement in both Guidewire and Customer Community.
• Encourage adoption of Guidewire solutions to help customers achieve their business goals and maximize the value of their investments
• Take the lead in driving to a successful conclusion any customer issues or situations, involving other departments and individuals as necessary
• Create and manage customer success plans and account plans to manage external and internal relationships and strategies
• Facilitate executive discussions including business reviews, roadmap reviews, and strategic alignment
• Develop a deep and cross-functional understanding of the key business challenges and opportunities of your customers and portfolio
• Introduce new features and best practices to customers according to their business needs
• Ensure visibility of program and customer health both internally and with customer teams
• Manage commercial aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks
• Execute and manage contract negotiations and renewals
• Leverage Executive leadership and communication experience, with ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflict and engender honest feedback and appraisal.

Customer Success Manager – Senior

Human Resources

• Architect and own Guidewire’s enterprise talent strategy, integrating performance management, leadership development, succession, assessment, and workforce planning into a coherent, data-informed system that scales globally.
• Define and continuously refine clear, role-specific performance expectations and success profiles that align to Guidewire’s strategy, AI-first operating model, and Global People FY26 priorities around capability, readiness, and scale.
• Establish and embed disciplined performance management practices, including calibration, performance differentiation, and defined talent strategy, in close partnership with Senior People Business Partners and People leaders globally.
• Lead enterprise talent management, including building visibility into leadership bench strength, defining readiness and potential against future business needs, and surfacing talent and leadership risks early through robust assessment and succession approaches.
• Design and scale leadership and critical capabilities development (for example, business acumen, P&C industry depth, AI fluency) that are tightly connected to performance, succession, hiring standards, and the Global People skills framework.
• Partner with Talent Acquisition, People Operations, and regional People leaders to build scalable talent engines in growth markets, improve quality of hire, and reduce downstream performance and readiness risk.
• Use workforce, engagement, and readiness data as leading indicators to support VPMOM methods, guide talent investments, and ensure the talent system remains a business enabler as Guidewire advances its AI-powered cloud platform for P&C insurers.
• Collaborate with cross-functional teams to embed AI fluency, capability building, and readiness into how we hire, develop, and deploy talent.

Senior Director, Talent Management and Development

Marketing

• Support overall execution of demand generation activities from concept and strategy creation to planning and execution.
• Create, update, and manage the annual sponsorship prospectus.
• Build and manage online sponsorship contracts and track signatures.
• Maintain accurate records of sponsorship commitments, deliverables, and deadlines.
• Act as the primary point of contact for all sponsors.
• Develop and manage resources such as the Sponsor Event Guide.
• Ensure sponsors are kept informed of all event logistics.
• Support sponsor needs during events, ensuring smooth experience.

Global Marketing Specialist

• Develop strategic account plans that expand the relationship and promote growth
• Drive cross-functional collaboration to accelerate adoption and value of current and future solutions
• Create trusted partnerships that result in engaged, customer advocates
• Lead executive level engagements focused on value creation
• Define and execute a renewal strategy that promotes growth and mitigates risk
• Engage with customers to develop deep understanding of customer’s product experience and strategic business needs

General Counsel

• Draft and negotiate complex IT/SaaS agreements
• Maintain understanding of data privacy regulations, specifically GDPR
• Provide legal advice to internal stakeholders regarding SaaS commercial contracts
• Assist with cross-border transactions between German and North American jurisdictions

Legal Counsel DACH – Commercial

Program Manager

• Serve as primary lead for change management methodology
• Partner with CPO and People Leadership Team for AI integration
• Lead high-impact, cross-functional projects to drive workforce productivity
• Manage CPO's operating rhythm, including meetings and offsites
• Partner with Employee Experience team for VoE integration
• Develop and promote AI/chatbot capabilities for employee self-service
• Co-lead the people team brand and awareness strategy

Transformation Program Manager

Architect

• Take technical responsibility for all stages in the software development process for a functional track.
• Design, configure, test, correct, and document large complex programs and application modifications from supplied specifications using agreed standards and tools to achieve a well engineered result.
• Participate in work product reviews.
• Conduct peer code reviews to ensure optimization of base features and adherence to Guidewire best practices.
• Set local or team-based standards for configuration programming tools and techniques, then advise on their application and ensures compliance.
• Investigate and implement tools, techniques, and processes for managing configuration items and verify that related information is complete, current, and accurate.
• Learn and master your assigned Guidewire product in order to become a configuration resource and achieve Guidewire certification as a Subject Matter Expert.
• Consult with insurance carrier business and technical resources to produce business requirements and functional design documents.
• Partner with client business teams to understand business objectives and integration requirements using both business and technical skills.
• Responsible for establishing project related goals and has a significant role in delegating responsibilities.
• Estimate the effort required to configure the software.
• Work with Guidewire product management/development to share configuration concepts and further develop our core product features.
• Provide exemplary service, technical advice, and guidance to ensure use of base features and best practices.
• Handle difficult questions on-the-spot from Guidewire customers, partners, vendors, or other stakeholders.
• Influence customers, partners, peers, and direct reports on standards, methods, tools, and applications relevant to own specialization and able to make appropriate choices from alternatives.
• Exposure to AI-enabled delivery methods, such as code or configuration generation, automation frameworks, or analytics-driven implementation metrics.

Senior Architect, Functional – Professional Services

Sales

• Serve as the primary enablement business partner for AMER Sales, Customer Success, and Professional Services leaders, building trusted executive relationships and aligning enablement roadmaps with GTM and Professional Services VPMOM priorities (AI-powered innovation, cloud adoption, and customer value realization)
• Lead Training Needs Assessments for your stakeholder groups, defining scope, learning objectives, personas, and success metrics; partner with Program Owners to ensure each deliverable meets clearly defined outcomes and supports measurable business results
• Own end‑to‑end execution of strategic programs and events for your portfolio (e.g., regional kickoffs, mid‑year forums, focused offsite training, and enablement workshops), coordinating content, speakers, logistics, and communications for a seamless learner experience
• Design, maintain, and communicate persona-based learning plans and product/solutions learning paths, integrating P&C insurance domain knowledge, Guidewire platform/AI strategy, and role-specific competency expectations
• Conduct regular Executive Business Reviews (EBRs) with stakeholders to review 3–6 month learning plans, analyze indicators (adoption, performance, feedback), and adjust roadmaps for greater impact and alignment to revenue, services, and customer-success goals
• Partner with Onboarding and People teams to keep content current, cohesive, and skills-focused—connecting onboarding, soft-skills, leadership development, and functional enablement into a unified learning experience that supports our evolving AI- and cloud-first strategy
• Capture, analyze, and act on stakeholder and learner feedback; maintain Training Needs Assessments, enablement metrics, and Monday.com reporting to drive continuous improvement, transparency, and data-driven decisions.
• Foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Enablement Business Partner – AMER Sales

Consultant

• Responsible for deal strategy in collaboration with Sales.
• Serve as a role model and mentor for Solution Consultants.
• Initiate and lead key initiatives.
• Lead and execute strategic customer engagements.
• Advise and support other Solution Consultants and Solution Engineers on complex matters.
• Promote a culture of openness, trust, and continuous improvement within the Solution Consulting community.

Principal Solution Consultant

Full-stack Engineer

• Design, build, and maintain full‑stack capabilities for Smart Business Transactions that make it faster and safer for insurers to model, configure, and launch products on Guidewire InsureSuite, aligned with PDO’s AI‑ and cloud‑first priorities.
• Implement robust, scalable microservices and APIs in Java on AWS, using Kubernetes and Docker to deliver secure, reliable, and cost‑efficient cloud services.
• Develop intuitive, performant front‑end experiences using JavaScript/TypeScript frameworks that enable business and technical users to configure complex insurance products with confidence.
• Leverage AI‑assisted development tools (such as Claude Code or Copilot) to rapidly generate, refactor, and extend code while maintaining high engineering standards, tests, and observability.
• Apply enterprise architecture and software design patterns to evolve our systems for reliability, maintainability, and performance, contributing to PDO’s goals for operational excellence and service quality.
• Collaborate closely with product management, architects, and fellow engineers in an agile environment to break down complex domain problems, run technical spikes, and ship incremental value.
• Contribute to and improve our CI/CD, DevOps, and testing practices (for example, TeamCity, Kubernetes-based deployment pipelines) to support faster, safer releases and higher automation.

Senior Software Engineer – Full-Stack

Public Relations

• Manage the full press release lifecycle for select releases: from writing and editing to securing internal/customer approvals and coordinating distribution
• Own and nurture specific media relationships to drive consistent pitching and earned media coverage
• Research and vet incoming PR opportunities, and providing actionable recommendations
• Proactively identify, manage, and maintain award and editorial opportunities
• Support and promote the Guidewire Innovation Award program
• Develop and maintain high-quality media lists
• Produce comprehensive coverage and tracking reports for key announcements
• Provide regular metrics reporting and performance analysis
• Serve as Marketing contact for external-facing customer logo updates, in cooperation with Customer Success, Sales, and Legal teams
• Support communications activities related to Guidewire-hosted and industry events
• Assist with PR and marketing initiatives, as needed

Public Relations Specialist

Artificial Intelligence

• Develop the specific AI strategy for the readiness transformation
• Design and implement the strategy for how content is managed and retrieved
• Design an 'Agentic Automation Operating Model' and maturity assessment framework
• Design governance frameworks that enable structured collaboration between business stakeholders and technology teams
• Design and lead capability-building programs that enable HR and Ops teams
• Position the Operations and People functions as the internal standard for AI & automation
• Ensure automation and AI are embedded into day-to-day work
• Partner with the CIO org to design and deliver internal AI tools

AI Business Architect – People & Operations

DevOps Engineer

• Python development of RESTful APIs using Flask and FastAPI with extensive use of SQLAlchemy and pydantic
• Analysing requirements, proposing solutions, spiking, building PoCs and production grade, well tested solutions and releasing them
• Supporting, optimizing and maintaining our solutions to meet our SLOs
• Cooperating with team members through PR reviews, RFCs/ADRs and agile ceremonies