Guidewire Software

Business Development Rep

• Develop and execute strategies to drive business growth to achieve meeting and pipeline targets.
• Prospect to Identify and engage potential clients through various channels.
• Build and maintain strong relationships with clients, partners, and internal teams.
• Present and demonstrate the value of products and services to prospective clients.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Track and report on sales performance metrics.
• Stay updated on industry trends and market conditions to identify new business opportunities.
• Travel is required.

Business Development Representative

Project Manager

• Manage project timelines, deliverables, and customer scope to ensure that projects are delivered on time, within scope, and on budget.
• Develop project plans, schedules, and budgets, tracking project progress and adjusting plans as necessary to meet project goals.
• Build foundational relationships with clients focusing on project-level concerns.
• Coordinate with cross-functional teams to ensure seamless project delivery.
• Maintain operational focus on financial tracking without primary responsibility for profit and loss.

Senior Project Manager

Technical Program Manager

• Manage small projects from start to finish independently, being responsible for the scope, complexity and impact, driving execution plans, and ensuring delivery meets business outcomes.
• Coordinate work between 2–3 related functional areas, working closely with Engineering, Customer Success and internal teams to ensure successful project execution.
• Identify common risks and define a remediation plan aligning the different stakeholders to make data-informed decisions.
• Build and maintain basic project schedules, highlighting key tasks, milestones, and dependencies across projects, teams, and systems.
• Provide meeting notes for the team and regular updates of the project health for the key stakeholders and sponsors.
• Work with senior TPgMs on the coordination of dependencies, blockers or risks ensuring alignment on priorities, timelines, and deliverables throughout the project lifecycle.
• Assess the effectiveness of existing processes and suggest small tweaks to save time.
• Onboard new teammates and turn repeat questions into quick guides.

Associate Technical Program Manager

Frontend Engineer

• Contribute to the design and development of web and mobile solutions using JavaScript, React, and Guidewire’s Jutro design system.
• Collaborate with UX designers and cross-functional teams to deliver single-page applications and digital services.
• Build familiarity with CSS, SASS, automated unit testing (Jest/Enzyme), and server-side technologies (JSON/RPC, REST).
• Learn from senior engineers and contribute to a culture of innovation and continuous improvement.
• Support migration projects from AngularJS to React and leverage UX prototyping tools (Invision, Sketch) as needed.
• Travel for onsite client engagements as required (up to 50%).

Junior Frontend Developer, German speaking

Full-stack Engineer

• Design, build, and ship well-tested, high-quality code across both front-end and back-end services.
• Take a leading role in shaping system architecture, technical standards, and long-term platform direction.
• Design and implement new platform capabilities and continuously improve existing systems.
• Optimize performance, reliability, and scalability as our customer base and data volumes grow.
• Improve CI/CD pipelines, deployment processes, and observability to support rapid and safe iteration.
• Review code, mentor teammates, and provide technical guidance to elevate engineering quality across the team.
• Actively contribute to our engineering culture through shared learning, technical discussions, and continuous improvement initiatives.

Senior Software Engineer

Director

• Oversee day-to-day operations of the Application and Platform Support teams in the USA, Canada, and Brazil, ensuring KPI delivery across Guidewire’s diverse product suite.
• Balance ensuring a globally consistent and scalable approach to support with regional customization to ensure success of the business.
• Set goals and monitor KPIs such as CSAT, Initial Response, Time to Resolve, and Escalation Rates, ensuring data-driven decision-making.
• Drive continuous improvement through existing and future team performance and quality frameworks, leveraging analytics and benchmarking to identify gaps and optimize processes.
• Develop and adopt AI-powered support delivery mechanisms to improve efficiency and service quality.
• Build and lead high-performing Application and Platform support teams, including recruitment, onboarding, and career development initiatives.
• Measure and track employee attrition as a success measure.
• Drive a culture of accountability, collaboration, transparency, customer obsession, and data‑driven decision‑making across diverse teams.
• Foster a sense of urgency to resolve customer issues and encourage high levels of customer interaction.
• Conduct regular performance reviews, succession planning, and leadership coaching to ensure organizational resilience.
• Lead the regional team through periods of transformation and growth, ensuring employees are supported, informed, and empowered as the business evolves.
• Develop and execute regional support strategies aligned with global objectives and growth targets.
• Determine required staffing levels in each office location to ensure adequate time zone coverage and effective regional hand-offs.
• Collaborate with other leaders both within GGS and across the Product Development & Operations organization on transformation initiatives to scale support operations, including automation, self-service, and AI-driven support tools.
• Represent the voice of the customer in regional and global leadership forums, influencing product roadmaps and service enhancements.
• Maintain readiness to contribute to global strategic planning and decision-making when required.
• Own regional escalation visibility to the senior leadership team, ensuring timely and effective resolution of high-impact issues.
• Help to organize and participate in on-shift and on-call rotas as required to ensure engineer and leadership coverage.
• Provide weekly reporting on regional support performance, highlighting trends and improvement opportunities.
• Partner with Product Engineering and Customer Success to align support capabilities with evolving customer needs and product changes.
• Collaborate with HR, Finance, and Legal on workforce planning, budgeting, and compliance matters.
• Lead regional communications and change management efforts, ensuring alignment with global initiatives.

Senior Director of Support, AMER

• Act as the regional owner for Delivery Assurance in APAC
• Collaborate with the Senior Director, Services Partner Quality Assurance
• Own regional governance of the Partner Capability Maturity Model (PCMM)
• Lead or oversee Delivery Assurance reviews associated with high-risk SI-led programs in the APAC region
• Collaborate with Alliances to embed partner delivery standards across APAC SI-led engagements
• Provide executive briefings on regional Delivery Assurance posture

Director, Delivery Assurance – APAC

Human Resources

• Provide functional and technical leadership in the development, optimization, and support of people systems
• Serve as the primary owner of Workday and all downstream integrations
• Lead cross-functional Workday projects
• Implement secure and scalable solutions aligned with systems best practices
• Drive Workday tenant management
• Lead the design and delivery of AI-enabled employee experience solutions
• Collaborate with internal partners to optimize employee lifecycle processes
• Train, guide, and actively share knowledge across team members

Manager, Employee Experience Technology

• Manage and implement the localization of website content within a content management system across multiple languages, operating established translation workflows from intake through delivery and publication
• Design, document, and evolve repeatable translation workflows for web content and other priority assets that focus on quality, clarity, and consistency
• Serve as the primary point of contact for web and other content translation projects, ensuring content stakeholders understand timelines, requirements, and quality expectations
• Track project timelines, dependencies, and risks, and proactively communicate status, blockers, and decisions needed to keep work moving
• Ensure translated content moves through defined review and approval processes and meets agreed-upon quality standards prior to publication
• Collaborate as part of the Web Strategy Team to ensure translated content aligns with design, UX, and publishing requirements
• Collaborate as part of the Marketing Team to ensure translated content aligns with company goals and priorities, as well as Guidewire brand standards
• Use AI-assisted translation tools as accelerators where appropriate, and participate in evolving AI-assisted translation approaches over time
• Identify gaps, inefficiencies, or risks in the translation process and propose practical, solutions-driven improvements
• Manage translation projects as identified by Marketing leadership

Translation Project Manager

Learning and Development

• Lead the development of a learning content strategy for a product or topic area
• Collaborate with stakeholders to understand product direction and translate them into actionable and impactful content plans
• Lead the learning design effort for applications and services for a specific topic area
• Prepare realistic content plans collaboratively with other content creators, track activities against the project schedule, and suggest viable options when demand exceeds capacity
• Design and implement scalable and flexible content that can be reused
• Determine the 'right content to build' including delivery method and effort, based on competency requirements in alignment with stakeholder guidance
• Develop curriculum for one or more applications and services while following instructional design best practices and department standards
• Design and develop a variety of learning materials, including interactive tutorials/practical labs, videos, assessments, micro-learning modules, and e-learning courses tailored for diverse user needs and technical levels
• Collaborate closely with cross-functional teams to ensure content aligns with brand standards and visual experience goals
• Conduct regular audits to identify and address content gaps or inconsistencies
• Provide guidance to junior instructional designers, ensuring best practices are followed in learning experience design and development

Lead Instructional Designer

Data Engineer

• Architect, automate, and maintain production-grade data infrastructure on AWS (e.g., S3, EMR, Glue, Lambda, Redshift) using Terraform or CDK, with a focus on high availability, security, and consistent environments across the SDLC.
• Integrate Claude Code and other LLM-based agents into the engineering workflow to accelerate infrastructure provisioning, refactoring, and generation of technical documentation, embedding AI into daily development practices.
• Design, build, and optimize CI/CD pipelines that test, deploy, and monitor dbt models and AWS Glue/Spark jobs, ensuring reliable, repeatable delivery of governed data assets.
• Implement agentic operations for DataOps—configuring AI agents to triage and perform root-cause analysis of pipeline failures, surface cost-optimization signals, and proactively detect schema drift or data quality regressions.
• Engineer scalable, well-governed data pipelines and tables using Apache Iceberg, Airflow (MWAA), and Redshift, emphasizing simplicity, reusability, and clear ownership of data products.
• Operationalize security and compliance best practices in a regulated insurance environment, including IAM automation, encryption, audit-ready logging, and alignment with enterprise RBAC/MFA standards.
• Partner with Product Strategy, PDO, and data science teams to ensure data platforms and features can support AI-heavy products like the Agentic AI Platform, Claim Summary, and Underwriting Assistant at scale.

Data Engineer – DataOps, Infrastructure Focus

Communications

• build and refine the customer impact communications strategy
• supports the communication intake process
• conduct the Impact Assessment for assigned communications
• develops and delivers communication regarding highly confidential security communications
• finalizes content for customer messaging
• manages customer acknowledgement tracking of critical communications
• supports internal enablement activities alongside Guidewire teams
• partners with the Readiness organization for appropriate communication

Customer Impact Communications Specialist

Product Manager

• Assess products and workflows to identify high-impact opportunities for AI-enabled processes
• Partner with PMs to "AI-enable" their roadmaps
• Run lean experiments and evaluations to prove value before scaling
• Triage user feedback, reproduce issues, and maintain a high standard of backlog hygiene
• Help shape the future of the product and set industry standards for AI application

Senior Product Manager, AI Strategy – Integration

• Work with a team of developers to build and enhance the AI chatbot experience for product documentation, from architecture and prototyping through deployment and iteration.
• Design, build, and deploy LLM‑powered conversational experiences, including prompt orchestration, tool use, and guardrails.
• Develop and operate an MCP server and related tooling that securely exposes documentation, metadata, and internal services as tools/functions for LLMs.
• Integrate AI services with our documentation portal, web applications, and backend systems.
• Build and maintain ingestion and retrieval pipelines for documentation content (for example, Markdown, DITA, XML, HTML, PDF) to ensure reliable grounding, relevance, and freshness.
• Integrate AI services with our documentation portal, web applications, and backend systems.
• Develop and maintain APIs and backend services with attention to performance, reliability, and observability.
• Design and run evaluation, A/B tests, and telemetry-driven experiments to measure and improve chatbot and content quality, safety, and user experience.
• Partner closely with UX and Documentation teams to craft intuitive, trustworthy conversational experiences.
• Build and enhance tools and automation that improve content creator workflows and publishing performance.
• Contribute across the stack—frontend, backend, and DevOps—to deliver end‑to‑end solutions, working in a modern CI/CD environment.

Software Engineer – Generative AI, Documentation Platform

Product Marketing

• accountable for the functional onboarding program for the Customer Success organization, including design and delivery of an effective self-study curricula program for each templated role
• maintain the Customer Success program currency, ensuring programs are regularly enhanced, communicated and measured against business expectations
• assess ongoing feedback to ensure programs are continually enhanced
• responsible for delivery of the Sales / Adoption methodology (Challenger or otherwise defined) for the entire Field organization
• organize ongoing learning experiences and recertifications across the field organization to assess skills as required
• partner with the Sales / Adoption Business Partner to ensure delivery aligns with other in-person learning events
• ensure all projects are appropriately managed using readiness methodology, including completion of needs assessments, training / readiness plans, and curation / development of content
• partner with the business for sign-off on plan, content and outcome measurement
• tracks program success based on business performance, usefulness, and completion rates
• support the overall readiness transformation program, aimed at migrating away from a push strategy to a pull strategy, utilizing AI capabilities to provide content in context.