Guidehouse

ServiceNow

• As a ServiceNow Subject Matter Expert with deep experience in regulatory compliance, you will devise strategies, design, implement, and optimize governance, risk, and compliance solutions for clients using the ServiceNow Platform
• Translate complex risk, controls, and regulatory compliance business needs into integrated ServiceNow GRC and similar solutions to address client requirements
• Lead and design ServiceNow platform GRC solutions, including Risk Management, Policy and Compliance, and Audit Management modules
• Configure and extend ServiceNow solution components to automate compliance processes, integrations, and reporting
• Provide technical guidance on ServiceNow GRC best practices and advise on regulatory compliance use cases
• Design compliance monitoring and reporting capabilities within ServiceNow
• Collaborate with legal, risk, and compliance teams to understand regulatory obligations

ServiceNow Architect – GRC SME

• We are seeking a highly experienced SAP ERP (ECC & S/4HANA) Subject Matter Expert (SME) to provide production support for a DOD client operating within the Navy ERP environment.
• Provide Tier 2 support for SAP ECC modules, including FI, CO, FM, MM, SD, PM, PS, HR, and others as deployed in Navy ERP.
• Troubleshoot and resolve complex production issues, working closely with end users, Tier 1 support, and Tier 3 technical teams.
• Analyze system behavior and recommend functional solutions aligned with Navy ERP standards and SAP public sector best practices.
• Collaborate with cross-functional teams to support enhancements, testing, and deployment activities.
• Document resolutions, create knowledge base articles, and contribute to the continuous improvement of support processes.
• Serve as a trusted advisor to the client, offering insights into Navy ERP operations, data flows, and compliance requirements to prepare for the S/4HANA transition.

Senior SAP Functional Consultant

• Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows.
• Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions.
• Design, develop, and enhance ServiceNow applications that improve the end‑user support experience, streamline triage processes, and strengthen organizational knowledge practices.
• Analyze current-state Service Desk operations to identify gaps, recurring issues, and areas for improvement; define future‑state support processes that align with ITIL best practices.
• Maintain continuous engagement with help desk teams and ServiceNow users to ensure solutions are intuitive, efficient, and well‑adopted.
• Collaborate closely with technical teams to configure ITSM modules, build knowledge articles, optimize search, and enhance request catalog items.
• Stay current on ServiceNow ITSM, Knowledge Management, and automation capabilities to recommend innovative enhancements that improve Service Desk efficiency.
• Conduct system assessments and provide expert recommendations to streamline existing ServiceNow implementations, with emphasis on ticket routing, SLA management, and self‑service.
• Develop functional work products such as process flows, knowledge governance plans, user guides, communication materials, and operational documentation.
• Support user acceptance testing, knowledge base audits, and training efforts to ensure successful rollout of new features and updates.
• Create technical and functional documentation for ServiceNow workflows, configuration changes, and knowledge management processes.

Help Desk Analyst – Knowledge Management

Account Manager

• The Insurance Patient Account Representative is an extension of a client’s business office staff.
• Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances.
• All client policies and procedures are followed.
• Facilitates the billing and collection processes of outstanding accounts receivable.
• Communicates with internal and external contacts to explain primary, secondary and tertiary billing, collection and resolution of claims including Medicare and other government and nongovernment accounts.
• Monitors daily queues for customer services/quality and productivity to maintain acceptable level as established by the departments; alerts management of high call volume patterns.
• Handles incoming and outgoing billing correspondence and phone inquiries relating to patient, third party administrators, attorneys, vendors and other insurance payers.
• Documents conversations and/or actions taken to support all claims inquiries, review and/or reconsiderations; streamlines the follow-up process of team members assisting on the file.
• Analyzes claims to determine compliant and accurate coding, charging; reviews file to confirm demographic and billing information is updated.
• Works to resolve any claim or billing concerns and takes appropriate action to escalate issues to management when appropriate.
• Performs follow-up processes on accounts to work towards a zero balance.
• Files a timely reconsideration or review of claim with supporting documentation such as a corrected claim, medical records and letter of explanation as necessary; communicates with departments to gather information needed to resolve the claim.
• Performs balance transfers UB-04 & CMS 1500.
• Complete all business-related requests and correspondence from patients and insurance companies.
• Responsible for working on average 35 Accounts Per Day.
• Complete all assigned projects in a timely manner.
• Assist client and patients in all requested tasks.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

Patient Account Representative – Medicare, Medicaid, Commercial Claims

Consultant

• The State and Local Government practice provides individuals the opportunity to serve our States, Counties, Cities, Non Profit, and Multi-lateral clients in the areas of: economic development, sustainability, disaster recovery, business design, organizational strategy, technology strategy, market analysis, financial modeling, operational analysis, process improvement, change management, technology implementation, risk management, compliance monitoring, and program management.
• We deliver compelling, high impact solutions to our state and local government clients' toughest business and technology problems.
• We translate strategy into action.

Consultant – State and Local Government

QA Engineer

• As a Test Engineer (Automation & Data Validation) will support a high-paced Agile client environment and team of experienced application developers
• The development team supports a large integrated platform which deploys through a DevSecOps pipeline
• Will support the agile team within a prescribed SDLC and deployment process which requires testing and supporting documentation to be completed at consistent milestones during each delivery sprint
• Communication is paramount to keep to the sprint milestones to ensure a successful delivery and production deployment each sprint
• Work with developers, analysts, DevOps engineers to fully support the team
• Primary focus of the Test Engineer will be contributing to and overseeing creation, upkeep, and execution of all test plans, test cases, and automated test scripts
• Ensuring adherence to testing standards working with the team to improve minimizing defects
• Database and Data Review/Validation
• Adherence to deadlines and communicating status and progress
• Contributing to software development process by testing and validating specifications are met in an Agile Scrum environment
• Following established software development testing standards and procedures and contribute towards their improvement
• Designing and developing complete automated test coverage of the application
• Performing root cause analysis with developers and surfacing steps to recreate issues
• Participating in peer and design reviews
• Reviewing and analyzing complex programming specifications to properly and effectively test each application requirement
• Conducting thorough defect analysis, document findings, and steps to reproduce
• Providing production support and suggest enhancements to existing business applications
• Multi-tasking and communicating status regularly to ensure all deadlines are met

QA Automation, Data Validation Tester

Data Engineer

• Deliver Fabric transition/conversion tasks (engineering-heavy): data movement, transformation logic refactoring, automation
• Build and maintain pipelines (ADF / SQL-based ELT)
• Implement data quality checks, test plans, and release artifacts (RCA, runbooks, rollback steps)
• Work asynchronously: provide written updates, raise risks early, and drive tasks to completion with minimal supervision
• Collaborate with the semantic model validator to ensure changes align with downstream reporting behavior

Lead Data Engineer

Project Manager

• As a Project Manager, you’ll lead the overall delivery of Salesforce Solutions, including the design and development of the Salesforce application components, manage project schedule, resources, risks, and reporting.
• You’ll provide overall guidance and serve as an escalation point for the Salesforce development team members.
• You’ll support customers and end-users to define their requirements based on the latest Salesforce architecture to ensure the success of the project.
• You will develop implementation plans and a roadmap to set the standard for future development, and an architecture that smoothly works with existing infrastructure without compromising security.

Salesforce Project Manager

Salesforce Developer

• Guidehouse has an exciting opportunity for Salesforce Developers in a high-growth practice.
• You will be a key contributor on the consulting team that designs innovative solutions on the Salesforce platform and will ensure successful engagements and project delivery.
• You will work closely with the Solution Architect, Technical Architect, business analysts, and other members of the delivery team.
• This role requires a strong foundation in Salesforce coding, custom integrations, and LWC framework.

Pricing Analyst

• Produce proposal pricing and cost volume in response to customer proposal requests.
• Lead and develop compliant, complete, and awardable pricing files and Cost/Price proposal narratives in a fast-paced, highly visible environment.
• Develop pricing/cost volumes in accordance with proposal instructions and company policies.
• Collaborate with proposal team members including contracts, subcontracts, procurement, capture management, finance, and technical estimators.
• Ensure completion of compliant basis of estimates with proposal teams.
• Produce timely pricing and cost volume narratives to meet proposal gate review schedules.

Pricing Manager

• Produce proposal pricing and cost volume in response to customer requests.
• Lead and develop compliant, complete, and awardable pricing files and Cost/Price proposal narratives.
• Develop pricing/cost volumes in line with proposal instructions and company policies.
• Collaborate with cross-functional proposal team members.
• Ensure the completion of compliant basis of estimates with proposal teams.
• Generate timely pricing and cost volume narratives to meet proposal gate reviews.

• Engage customer stakeholders to understand desired business outcomes and define success criteria
• Articulate to customer stakeholders the value of recommended solutions and approach
• Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
• Synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Develop innovative industry accelerators and contribute to thought leadership white paper development
• Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources
• Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner
• Develop a training curriculum and deliver training sessions to the solution’s end users
• Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations

Lead Business Analyst – Salesforce

Security Engineer

• Guidehouse is seeking a Security Engineer to join our team.
• Ensure advanced AI-driven platforms meet stringent federal security and compliance requirements, including FedRAMP High, RMF, and NIST standards.
• Act as a key liaison between engineering teams and security stakeholders, drive risk identification and remediation, and support accreditation activities.
• Deliver secure, resilient solutions that enable trusted decision-making in support of national security objectives.
• Develop RMF documentation, support POA&M management, conduct vulnerability assessments, and ensure secure baseline configurations.
• Validate secure configuration of AWS GovCloud services, EKS clusters, container runtimes, VPC boundaries, IAM policies, and workload identities.
• Embed secure coding, least-privilege access enforcement, input validation, and hardened model-serving workflows across all development teams.
• Prepare system artifacts for assessments, security testing, authorization reviews, and continuous monitoring updates.
• Collaborate with adjudicators, mission SMEs, and operations teams to ensure evidence tracking, audit logging, and data-handling workflows support mission needs.

Customer Support

• The Business and Customer Experience Analyst (BCXA) role combines traditional business analysis with customer experience strategy to deliver solutions that meet business objectives while enhancing user satisfaction.
• This role ensures business requirements are accurately captured and translated into user-centric outcomes that improve customer satisfaction and engagement.
• The analyst will work across multiple applications, support agile delivery, and champion customer-centric design.
• Build, maintain, and enrich trusted relationships with Product Owners and stakeholders through regular engagement.
• Develop and demonstrate understanding of evolving priorities, pressures, regulatory considerations, and other factors that influence business requirements.
• Anticipate and proactively identify shifts in customer needs and recommend adjustments that align solutions with business objectives.
• Effectively communicate progress, change, risks, and alignment of business and customer experience goals with clients and stakeholders.
• Gather and document detailed business requirements.
• Translate customer insights into business and functional requirements.
• Write user stories and technical tickets with clear Definitions of Done and Acceptance Criteria.
• Incorporate CX objectives and outcomes into user story development.
• Collaborate with UX designers and product teams to align solutions with customer needs and the intended user experience.
• Advocate for human-centered design principles in solution development.
• Conduct backlog refinement and prioritize features based on CX strategy.
• Support sprint planning activities in coordination with Agile project managers.
• Assist with smoke testing for patching and releases.
• Conduct User Acceptance Testing (UAT) to validate solutions against business requirements and CX standards.
• Cross-train on all program applications to provide end-to-end support.
• Create and maintain user-centric process documentation including Standard Operating Procedures (SOPs), User Guides, and other materials.
• Identify and map stakeholders and develop customer personas.
• Develop and maintain customer journey maps to identify pain points and moments of truth.
• Collect, synthesize, and interpret Voice of the Customer (VoC) data from multiple channels.
• Conduct qualitative research, including stakeholder interviews and focus groups, to gather customer insights.
• Analyze operational data to inform root cause analysis of customer pain points.
• Measure and report on CX metrics, such as Customer Satisfaction (CSAT) and Net Promoter Scores (NPS), and recommend solutions for improvement.
• Inform teams about CX changes and help assess the impacts of change.