Guidehouse

ServiceNow

• Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
• Drive business development in the sector, including: Supporting the execution of the segment strategy evangelizing ServiceNow platform solutions internally across State and Local Government segments to promote awareness of use cases and client opportunities, and supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
• Support the practice leadership team to develop Sales strategies for growing the practice.
• Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
• Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
• Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year
• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Build and develop relationships with ServiceNow Account leads in the SLG segment and support managing joint sales pursuits.
• Support to develop thought leadership content and marketing material.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.

Delivery Director, ServiceNow

Project Manager

• We are seeking a Sr. Project Coordinator to join our Project Management Office (PMO) to support and manage projects directly related to the execution of Federal Partner agency mission activities.
• This role will provide project coordination, operational, and documentation support to PMO leadership and collaborate with internal teams and federal stakeholders to manage cost estimation, proposal reviews, project delivery, reporting, onboarding, and process improvement activities.
• Support PMO leadership in coordinating activities and project operations directly related to the execution of Federal Partner agency mission objectives.
• Collaborate with federal stakeholders and internal teams to support project delivery, issue tracking, and status reporting.
• Create, maintain, and review project documentation, including proposals, cost estimates, burn reports, statements of work, and standard operating procedures.
• Assist with onboarding new resources and coordinating team activities across internal and external stakeholders.
• Prepare weekly and monthly reports, monitor project activities, and help track action items, risks, and issues.
• Support executive and client-facing reporting by consolidating updates and preparing clear, accurate communications.
• Coordinate across teams such as Operations, Strategy, Contracts, Development, and Partner Services to support project needs.
• Promote collaboration, organization, and process consistency across PMO activities.
• Adapt quickly to shifting priorities, ensuring the team stays agile and responsive.
• Support the development and implementation of project management best practices and tools within the PMO.
• Manage and track project deadlines, ensuring timely delivery of project milestones and deliverables.
• Support additional PMO-related activities as assigned.

Senior Project Coordinator

Analyst

• Be responsible for the requirements documentation and analysis project workstream
• Support the Project Manager, Deputy Project Manager, Scrum Master, and Product Owner in translating contractual requirements into team or vendor activities/software development user stories
• Support the Project Manager, Deputy Project Manager, Scrum Master, and Product Owner in translating contractual requirements into team activities/software development user stories
• Support the Project Manager, Deputy Project Manager, and Digitization Lead in tracking the digitization vendor’s completion of contractual requirements
• Document project requirements and create written presentations to report requirements status
• Verbally brief requirements analysis workstream activity status at daily team stand-ups and client-facing meetings

Requirements/Documentation Analyst

Financial Planning and Analysis

• Transforming Financial Management (FM) processes with analytics & automation using emerging technologies: Design, build, and support data visualization (e.g., PowerBI/Tableau), low/no-code solutions (e.g., SharePoint/Power Platform), and/or AI/ML solutions (e.g., Databricks/Python) to modernize financial workflows and drive data-driven decisions for finance, accounting, budget, or risk management offices.
• Identifying and delivering process improvements end-to end: Assess current-state processes, synthesize findings, recommend future-state solutions, and implement technical changes that optimize operations and reduce maintenance.
• Production support & continuous improvement: Perform maintenance on solutions; analyze root causes on issues that arise/maintenance issues; implement change requests to prevent recurrence.
• Risk, controls, and standards integration: Embed FM standards and federal policy requirements (audit readiness, operational integrity) into solution design in partnership with senior stakeholders.
• Communication & stakeholder engagement: Create trainings, user guides, SOPs; develop memos, briefings, and presentations; present solutions for iterative feedback to executives and process owners.
• Project planning & updates: Build realistic plans and provide regular task/status updates to senior clients to confirm shared understanding.
• Collaboration & teamwork: Supporting transformative initiatives by collaborating with team members to partner with senior stakeholders to modernize financial processes through innovative solutions.

Senior Financial Management Transformation Consultant

Consultant

• We are seeking Consultants with foundational experience in healthcare claims data, including exposure to validating, loading, processing, and analyzing claims across various payer types (e.g., Medicare, Medicaid, VA, Commercial).
• This role supports the development and execution of claims analyses and audits aimed at reducing improper payments, identifying potential fraud, and uncovering patterns that inform payment policy and cost-saving strategies.
• Demonstrate working knowledge of claims datasets and healthcare reimbursement concepts.
• Assist in gathering and interpreting business and technical requirements for claims audits and post-payment analysis.
• Conduct data-driven and qualitative research to support payment policy evaluation and anomaly detection.
• Build dashboards and reports using coding tools to visualize claims trends and audit findings.
• Research and summarize industry-standard coding rules and contribute to reimbursement policy discussions.
• Document findings and support the development of recommendations and follow-up actions.
• Contribute to analytics that identify payment trends, errors, and improper payment risks.
• Stay informed on state healthcare reform efforts and emerging policy changes.
• Translate research and claims review insights into business requirements for analytics tools.
• Respond to inquiries and disputes related to claims edits and policy interpretation.
• Collaborate with internal teams and external stakeholders to support project delivery.
• Support project management activities and contribute to client interactions.

Senior Consultant – Healthcare Claims Analytics

• The Life Sciences - Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device companies.
• We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs).
• Managing Consultants manage the activities of the designated project team and support the day-to-day management of the client relationship.
• You are expected to effectively develop and manage work plans, staffing, deadlines, and budgets and are expected to manage multiple projects simultaneously.
• Work products are expected to be high quality and client ready.
• In this visible role, you will lead team meetings and guide, manage, and coach Consultants and Senior Consultants, providing constructive feedback on their project participation and overall career development.
• Managing Consultants work closely with Directors and Managing Directors to keep them abreast of project progress and important developments.
• Managing Consultants take part in sales initiatives and Practice development.

Managing Consultant – Life Sciences Advisory – Patient Support Programs

Account Manager

• The Patient Account Representative – Medicaid Redetermination is an extension of a client’s business office staff
• Responsible for supporting constituent Medicaid members through the redetermination (renewal) process to ensure continuity of healthcare coverage
• Involves outbound and inbound call support, eligibility guidance, documentation assistance, and accurate account updates in compliance with state and client guidelines
• Complete all business-related requests and correspondence from patients
• Complete all assigned projects in a timely manner
• Assist client and patients in all requested tasks
• Communicate to Guidehouse management areas of concern or areas of improvement
• Update patient demographic information and initiate account adjustments

Patient Account Representative – Medicaid Redetermination

• Responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts.
• All client policies and procedures are followed.
• Perform any and all job-related duties as assigned.
• Receiving incoming calls and making outbound calls and soft collections.
• Inbound calling emphasis Account Review EOB knowledge.
• Assist patients with policy statuses and insurance verifications.
• Complete all business-related requests and correspondence from patients.
• Complete all assigned projects in a timely manner.
• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.

Patient Account Representative – Self Pay

Business Analyst

• Lead end-to-end operational and business analysis for large-scale federal loan servicing programs, ensuring alignment across operations, technology, policy, and compliance requirements.
• Support key business initiatives from discovery through implementation.
• Partner with business stakeholders, technical teams, and leadership to gather, analyze, document, and prioritize business requirements.
• Drive business process reengineering and continuous improvement initiatives across loan lifecycle functions, reducing cycle times, improving accuracy, and increasing throughput.
• Partner with stakeholders to identify risks, dependencies, and operational gaps, and develop practical, evidence-based recommendations to improve processes while maintaining alignment with government policies and systems of record.
• Facilitate cross-functional working sessions, capture efforts, and executive briefings, driving alignment across business, technical, and program teams.
• Support and lead proposal development, technical solutioning, and capture strategy, including drafting technical approaches, KPI compliance plans, and operational models.
• Mentor and guide junior staff and analysts, and provide operational leadership across delivery teams, ensuring quality, accountability, and performance outcomes.

Lead Business Analyst

• Assist in the assessment and processes of legacy business and logistics systems
• Develop strategy to incorporate legacy systems into new modern and slimmed down systems
• Improve data entry efficiency across a broad spectrum of users and product delivery

Process Assessment and Performance Improvement Analyst

Director

• Lead the delivery of Microsoft platform and Microsoft Business Applications engagements, ensuring high-quality execution from initiation through successful deployment and transition to support.
• Oversee project and program delivery across multiple workstreams, managing scope, timeline, budget, risks, dependencies, and customer expectations.
• Partner with clients, account teams, and internal delivery teams to define solution approach, delivery plans, governance, and success criteria.
• Be accountable for ensuring the overall delivery execution quality of Microsoft Biz Apps engagements in the segment providing oversight and governance.
• Build and develop relationships with Microsoft segment and support managing joint sales pursuits.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with Microsoft Biz Apps product evolution within the sector.
• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Drive revenue of all Microsoft Biz Apps (Power Platform, SharePoint, and Co-Pilot) offerings across businesses in the segment, with revenue management expectations.
• Monitor engagement health, resolve delivery issues, and proactively identify opportunities to improve outcomes, efficiency, and client satisfaction.
• Support practice growth by contributing to delivery standards, methodologies, reusable assets, and best practices for Microsoft platform engagements.
• Collaborate with leadership to forecast resource needs, manage staffing, and support pursuit and proposal efforts as needed.

Delivery Director

Artificial Intelligence

• Support development of AI and data solutions including analytics pipelines, dashboards, and basic machine learning models
• Analyze structured and unstructured datasets to generate actionable insights
• Assist in data preparation, feature engineering, and model validation
• Translate business requirements into technical specifications under guidance
• Contribute to client deliverables, documentation, and presentations
• Collaborate with data engineers, data scientists, and business stakeholders
• Apply responsible AI, data governance, and security principles in delivery

AI/Data Consultant – Fraud

Full-stack Engineer

• The Full-Stack Developer will work closely with clients, digital leaders, solutions architects, and technical/ functional leads across Guidehouse digital teams and market segments to support client projects and provide solutions for growth efforts and capabilities build-out
• Serve as a key member of the modernization team to support technical challenges/demos, building innovative solution prototypes using cloud architectures and software technologies
• Solutions architecture and hands-on engineering/full-stack development of scalable and secure distributed systems using modern software technologies and programming, Cloud Native and microservices architecture, containerization, and API-First design patterns
• Work collaboratively with user experience designers, platform engineers, product owners, solution architects, and business analysts
• The Cloud Applications Full Stack Developer will design, build, test, and deploy high-value, operationally resilient software products on the AWS cloud platform that satisfy functional and non-functional requirements

Senior Full Stack Developer

• Help translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices.
• Provide technical expertise and guidance to other ServiceNow developers.
• Develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Conduct reviews of functionality developed by ServiceNow development team and perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical and functional documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities, including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

ServiceNow Developer

• Support large-scale digitization: Support end-to-end scanning and conversion of 400 million pages, coordinating batch schedules, shipments, and inventories with the scanning vendor and site contacts.
• Help prepare files, verify scanning specs (e.g., resolution, color, formats), and organize outputs for downstream processing.
• Perform QC checks: Review scanned images and Optical Character Recognition (OCR) outputs for completeness and usability (e.g., missing pages, blur/skew, duplicates, OCR failures) using the project QC plan (including sample reviews per batch).
• Log defects, escalate issues, and coordinate re-scan/corrections; maintain quality logs and exception reports.
• Metadata tagging and validation: Capture and validate required metadata per the federal client schema (e.g., identifiers, dates, participant details, file descriptors), ensuring accuracy and consistent formats.
• Use authoritative identifiers where applicable; flag unknown values as exceptions and coordinate remediation rather than guessing.
• Maintain chain-of-custody: Follow chain-of-custody procedures to track physical files through scanning and return.
• Maintain inventories, manifests, and transfer forms; immediately report mismatches or missing items to protect accountability and compliance.
• Coordinate with vendor and team: Coordinate day-to-day with the scanning vendor and internal team to receive and organize batch deliverables (images, metadata exports, QC/exception reports).
• Perform initial acceptance checks (formats, completeness), communicate deficiencies for correction, and support prioritization (e.g., expedited records) under senior direction.
• Assist with OCR and IDP: Monitor Intelligent Document Processing (IDP)/OCR processing to ensure text is extracted and correctly associated with each file and its metadata, including multilingual content.
• Spot-check accuracy (including handwriting where applicable) and flag low-confidence outputs or processing issues for follow-up.
• Support platform integration: Help prepare and ingest digitized records and metadata into the federal client platform(s) by supporting secure pipelines, uploads, and batch verification.
• Validate schema/acceptance criteria and assist troubleshooting (e.g., formatting or ingestion errors) with technical leads.
• Contribute to reporting and documentation: Track progress and quality metrics (e.g., batches processed, QC pass rates, metadata completion/exceptions) and draft inputs to routine status reports for the federal client and project leadership.
• Maintain task-level SOP notes and issue logs to support transparency, training, and audits.