Patient Account Representative – Self-Pay

Guidehouse

Patient Account Representative managing patient accounts for healthcare provider. Handling calls with patients and insurance companies in office-based environment.

Posted 7/17/2026full-timeLewisville • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient account management, including insurance verification, billing, and customer service. Proficient in communication and project management within a healthcare or customer service environment.

Highest-signal resume keywords

Insurance Claims KnowledgeCustomer Service ExperienceVerbal And Written Communication SkillsPC Skills In Windows EnvironmentBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationBillingCodingAccount ReviewProject Management

Soft Skills

Strong CommunicationIndependent WorkProblem Solving

Tools & Technologies

Microsoft WordMicrosoft Excel

Industry Keywords

HealthcareFinanceCustomer ServiceBusinessInsurance

About the role

Key responsibilities & impact

The Patient Account Representative – Self Pay - Patient Relations is an extension of a client’s business office staff.
Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts.
All client policies and procedures are followed.
Representatives will perform any and all job-related duties as assigned.
This position will be based Monday through Friday out of our Lewisville, TX office (open to San Antonio, TX office if candidate is local to area).
Individuals must be able to work an eight hour shift between the hours of 8:00 AM CT - 5:30 PM CT.
Inbound calling emphasis.
Account Review EOB knowledge.
Assist patients with policy statuses and insurance verifications.
Customer Service Account Updates.
Strong Verbal / Written Communication Skills.
Complete all business-related requests and correspondence from patients.
Complete all assigned projects in a timely manner.
Assist client and patients in all requested tasks.
Communicate to Guidehouse management areas of concern or areas of improvement.
Research and respond to all patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.

Requirements

What you’ll need

High School Diploma / GED or 3 years of relevant equivalent experience in lieu of education
0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service.
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
PC skills in a Windows environment are required.
Knowledge and utilization of desktop applications to include Word and Excel is essential.
1+ year experience working in a Healthcare or Customer Service setting.
Ability to initiate and follow through on projects and work independently with minimal supervision required.
Bilingual Spanish preferred.

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program