Supply Chain

• Oversee logistics operations for global service delivery
• Manage end-to-end logistics for CPE and UCPE distribution
• Develop vendor performance metrics
• Build and maintain supplier relationships
• Create and manage Purchase Orders through Oracle
• Collaborate with internal stakeholders
• Drive cost control initiatives

Service Delivery Logistics Manager

Customer Success Manager

• Manage a portfolio of strategic enterprise customers, driving onboarding, adoption and retention outcomes
• Drive value realization across GTT solutions including SD WAN, SASE and global connectivity services
• Identify and support expansion opportunities in partnership with Sales teams
• Develop and deliver customer success plans aligned to customer goals and lifecycle stages
• Monitor customer health, identify risks and lead proactive mitigation strategies
• Conduct executive level customer engagements including business reviews and roadmap discussions
• Collaborate with Sales, Service Delivery, Product and Engineering to ensure aligned customer outcomes
• Analyze customer data and insights to identify growth opportunities, risks and performance improvements

Senior Customer Success Manager

Security Engineer

• Accountable for the go-to-market product roadmap, strategy, and execution of product launches for our security portfolio.
• Lead the development and execution of GTM strategies pre and post launch for product features and updates for retention, acquisition, upsell and cross sell opportunities that drive engagement and adoption.
• Partner with our Audience and Vertical Marketing Manager to develop persona-based value proposition and messaging frameworks that will be leveraged both internally and externally for our security response portfolio to drive articulation positioning aligned to GTT’s KPIs.
• Work closely with Product Leaders to identify needs and sharpen product offerings based on competitive landscape and feedback from customers.
• Partner with our Storyteller to create new and manage existing marketing and sales enablement materials (sales documentation, product videos, website copy, blog posts, data sheets and whitepapers).
• Conduct product marketing data analysis by gathering and interpreting data and presenting it in a clear and actionable manner.
• Identify GTM success metrics and measure the results of your strategies and initiatives and continue to iterate to maximize results.
• Establish clear understanding of our client’s needs, product offerings, and competitive landscape in order to ensure product strategies align with market demand.

Product Marketing Manager, Security

QA Automation Engineer

• Identify manual, high-toil operational tasks eligible for automation and lead the end-to-end design, implementation, and lifecycle management of those automated solutions
• Lead initiatives to replace manual deployment processes with zero-touch, automated workflows, driving significant optimization in delivery times and reducing human error
• Provide advanced engineering support and root cause analysis for issues related to automation platforms and infrastructure state consistency
• Deployment, maintenance and management of hybrid cloud solutions or dedicated on-prem solutions in any of the 50+ GTT PoPs around the globe
• Provide advanced engineering support and complex troubleshooting for Customer solutions and Shared GTT platforms
• Work in cooperation with other engineering teams deploying and developing new customer and GTT platforms
• Proactive escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality
• Creation of contingency plans to minimize such risks
• Production of quality documentation to reflect changes to solutions
• Provide technical governance and ensure adherence to best practices in operations
• Present proposed solutions, technical designs, and service enhancements to internal teams and management
• Lead root cause analysis efforts for major incidents and automation failures, identifying systemic issues and implementing preventative actions
• Collaborate with the Problem Management team to ensure known errors are well-documented and corrective actions are tracked
• Mentor and actively develop senior engineering talent
• Establish and govern the standards for technical documentation

Senior Engineer, Service Engineering – Automation

• Lead the end-to-end deployment and management of public cloud infrastructure across AWS and Azure.
• Establish and enforce enterprise-grade standards for public cloud infrastructure automation.
• Lead large-scale, zero-downtime maintenance initiatives.
• Identify recurring operational bottlenecks, automate remediation and build self-healing infrastructure mechanisms.
• Ability to lead Public Cloud account takeover and standardization according to well-architected frameworks and internal best practices.
• Tune monitoring requirements to reduce alert fatigue, ensuring the operations team only acts on actionable, high-signal data.
• Deployment, maintenance and management of hybrid cloud solutions or dedicated on-prem solutions in any of the 50+ GTT PoPs around the globe.
• Provide advanced engineering support and complex troubleshooting for Customer solutions and Shared GTT platforms.
• Work in cooperation with other engineering teams deploying and developing new customer and GTT platforms.
• Proactive escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.
• Creation of contingency plans to minimize such risks.
• Production of quality documentation to reflect changes to solutions.
• Provide technical governance and ensure adherence to best practices in operations.
• Present proposed solutions, technical designs, and service enhancements to internal teams and management.
• Lead root cause analysis efforts for major incidents, identifying systemic issues and implementing preventative actions.
• Collaborate with the Problem Management team to ensure known errors are well-documented and corrective actions are tracked.
• Mentor and actively develop engineering talent.
• Establish and govern the standards for technical documentation.
• Present and defend strategic technical proposals, architectural changes, and service enhancement initiatives.

Senior Engineer, Service Engineering & Automation – Public Cloud

Sales

• Own the annual and multi-year sales compensation strategy, ensuring alignment to GTT’s go-to-market model, revenue priorities, and financial plans.
• Lead the end-to-end annual plan design process, including role definition, measures, mechanics, pay mix, quotas/targets, accelerators, caps, and guardrails.
• Ensure compensation plans are simple to understand, scalable to administer, and defensible under audit.
• Translate evolving business models (e.g. product mix, customer lifecycle, renewals, overlays) into appropriate compensation constructs.
• Chair and lead the Commission Review Board, with accountability for exception governance and precedent control.
• Act as final decision authority on complex compensation disputes and non-standard scenarios.
• Oversee the ongoing administration and performance monitoring of compensation plans throughout the year.
• Define and review monthly and quarterly performance reporting, including attainment, earnings, plan effectiveness, and cost-of-sales analysis.
• Drive continuous process improvement to reduce manual effort, rework, and exception volume.

Director, Sales Compensation

Solutions Engineer

• Lead cloud solution strategy and technical discovery across public, private and hybrid environments
• Work closely with Sales, Product, Engineering and Customer Success
• Design differentiated solutions that strengthen GTT’s position in the market
• Lead technical discovery workshops across AWS, Azure, GCP and hybrid workloads
• Produce high-quality solution designs, migration strategies and technical documentation
• Partner with senior customer architects and engineering teams to shape scalable, secure solutions
• Drive competitive positioning, clearly articulating GTT’s value and differentiation
• Provide market insights to influence roadmap direction
• Ensure architecture governance, accuracy and alignment with GTT’s cloud and network portfolio

Solutions Consultant – Cloud, French Speaker

• Lead cloud solution strategy and technical discovery across public, private and hybrid environments
• Work closely with Sales, Product, Engineering and Customer Success to design differentiated solutions
• Conduct technical discovery workshops across AWS, Azure, GCP and hybrid workloads
• Design cloud-connected architectures including SD-WAN, SASE, Zero Trust, interconnect and edge solutions
• Produce high-quality solution designs, migration strategies and technical documentation
• Partner with senior customer architects and engineering teams to shape scalable, secure solutions
• Drive competitive positioning, clearly articulating GTT’s value and differentiation
• Provide market insights to Product and Engineering to influence roadmap direction
• Ensure architecture governance, accuracy and alignment with GTT’s cloud and network portfolio

Solutions Consultant – Cloud

• Lead cloud solution strategy and technical discovery across public, private and hybrid environments
• Design cloud-connected architectures including SD‑WAN, SASE, Zero Trust, interconnect and edge solutions
• Produce high-quality solution designs, migration strategies and technical documentation
• Partner with senior customer architects and engineering teams to shape scalable, secure solutions
• Drive competitive positioning, clearly articulating GTT’s value and differentiation
• Provide market insights to Product and Engineering to influence roadmap direction
• Ensure architecture governance, accuracy and alignment with GTT’s cloud and network portfolio

• Develop and execute channel partner business plans aligned to revenue and growth objectives.
• Drive partner-sourced and partner-influenced pipeline through a collaborative co-sell model with Enterprise Sales.
• Build and strengthen strategic relationships with channel partners, technology alliances, and key stakeholders.
• Partner with Enterprise Sales teams to execute joint account plans that accelerate customer acquisition and account growth.
• Recruit, onboard, and enable strategic partners that support GTT's go-to-market strategy.
• Lead partner engagement activities, sales enablement initiatives, and customer-facing programs that increase partner productivity and revenue contribution.
• Monitor pipeline performance, forecasts, and key business metrics to support achievement of sales objectives.
• Identify emerging market opportunities, competitive trends, and partnership strategies that drive long-term growth.

Channel Sales Director

Product Marketing Manager – Security

Operations

• 3rd level of technical support for the GTT client base – Network Services & Security fields
• Work on complex technical incidents and client projects
• Break/fix support for customer services, across GTT’s international network
• Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate
• Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues
• Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently
• Communication and documentation of customer and service-specific support information
• Pro-active problem management, based on technical and trend analysis, to ensure service stability
• Taking preventative actions where possible
• Configuration of network & security elements and migration of services
• Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network

Senior Operations Engineer, Network Solutions

Program Manager

• Manage enterprise programs that derive from Management priorities.
• Oversee and track program deliverables, backlog items and affirm prioritization
• Own communication cadence covering gap & risk management, prioritization and user acceptance
• Refine program development constructs to enable superior offerings that deliver elevated business success
• Support GTT's ePMO organization to define and adjust outcomes based on competing priorities
• Help drive parallel development work within our ePMO organization to support project and program initiatives that improve digital adoption
• Collaborate with Product Management, Architecture & Engineering, Design & Development teams ensuring deliverables are clearly understood while safeguarding project timelines
• Own and manage reports based on project status and provide status updates including dependencies
• Ensure process enhancements and system changes are released in accordance with the operational release plan

Enterprise Program Manager

Product Designer

• Own the end-to-end channel partner experience
• Conduct research and behavioural data to inform design decisions and iterate quickly
• Create IA, user flows, and interactive prototypes that demonstrate how to simplify complex processes
• Collaborate closely with business stakeholders, product managers, engineers, and UX designers
• Contribute to and evolve our Figma component library

Senior UX Designer

Attorney

• Lead GTT’s global telecommunications regulatory strategy, including oversight of licensing, authorizations, and compliance obligations across key jurisdictions (e.g., FCC, Section 214, Ofcom, EU frameworks, and other national regulators)
• Advise on regulatory implications of network operations, including cross-border data flows, infrastructure deployment, and global connectivity services
• Oversee responses to regulatory inquiries, audits, investigations, and enforcement actions across jurisdictions
• Partner with Government Affairs and external counsel on advocacy, rulemakings, and industry consultations
• Monitor geopolitical, national security, and regulatory developments impacting telecommunications providers, including sanctions, supply chain risks, and foreign ownership restrictions
• Provide legal leadership on interconnection, peering, numbering, and carrier regulatory obligations
• Provide executive-level counsel on high-risk, high-impact matters, including regulatory enforcement exposure, cybersecurity obligations, data protection, and national security reviews
• Lead development and implementation of enterprise legal risk frameworks aligned with global telecommunications operations
• Support strategic transactions (M&A, divestitures, joint ventures) with a focus on regulatory approvals and integration risks
• Establish governance frameworks for data, AI, and security aligned with evolving regulatory requirements
• Provide clear, actionable, and business-oriented legal and regulatory advice to senior leadership and operational teams
• Liaise with internal business functions (Product, Operations, Sales, HR, Finance) to support business initiatives and enable growth
• Lead, advise on, and oversee a wide range of legal matters, including regulatory affairs, corporate law, commercial contracts, employment law, litigation, cybersecurity, and privacy
• Ensure compliance with applicable laws, regulations, and internal policies across all jurisdictions
• Instruct and manage external counsel in a cost-effective and strategic manner
• Deliver high-quality legal support in a timely and efficient manner.

Service Delivery Logistics Manager

Senior Customer Success Manager

Product Marketing Manager, Security

Senior Engineer, Service Engineering – Automation

Senior Engineer, Service Engineering & Automation – Public Cloud

Director, Sales Compensation

Solutions Consultant – Cloud, French Speaker

Solutions Consultant – Cloud

Solutions Consultant – Cloud, French Speaker

Channel Sales Director

Product Marketing Manager – Security

Senior Operations Engineer, Network Solutions

Enterprise Program Manager

Senior UX Designer

VP, Legal & Regulatory