Product Manager

• Define and maintain the roadmap for Managed LAN/WLAN services.
• Ensure alignment with GTT’s Envision Strategy, enabling automation, visibility, and a unified digital experience.
• Identify opportunities where AI-driven insights, automation, or enhanced observability can elevate customer outcomes.
• Monitor market trends and enterprise needs to guide investment priorities across LAN and WLAN services.
• Build and maintain standardized service offerings across LAN/WLAN, including switching, wireless, controllers, cloud-managed wireless, and associated operational services.
• Support non-standard deployments such as WITO, customer-provided equipment, and brownfield transitions.
• Define service constructs delivered by GTT directly or in partnership with third-party managed service providers.
• Lead the full product lifecycle: from business case, product development through launch, pricing, adoption, and ongoing lifecycle management.
• Oversee pricing, packaging, and go-to-market alignment to maximize portfolio growth.
• Collaborate with Product Operations, Operations, Service Assurance, Engineering, Service Delivery, Sales, Marketing, and Solutions teams to ensure consistent execution aligned with leadership goals.

Product Manager, Managed Services

Project Manager

• Analyzes customer access expense, identifies options for optimization, and initiates projects to address
• Delivers consistent quality of services by developing and maintaining an environment that promotes excellence in all operations
• Drive the rapid and accurate installation of ethernet services related to Access Optimization projects for existing customers
• Manages multiple external and internal resources to meet critical milestones
• Possesses ability to identify, escalate, track and resolve Service Delivery issues quickly
• Owns and completes internal and external communications on a regular basis, providing timely and accurate order/project delivery updates
• Ability to foster positive relationships with internal and external clients
• Develops and implements strategies to achieve operational and financial objectives
• Monitors, analyses and reports on project milestones

Access Project Manager

Customer Success Manager

• Supporting customers who are leaving GTT, with a goal of nurturing relationships and identifying opportunities to retain or extend services.
• Provide support across billing, order management, and lost revenue recovery.
• Drive daily, weekly, and monthly outreach strategies to maintain engagement with at-risk customers.
• Support price increase communications and order processing during the transition period.
• Collaborate with cross-functional teams to ensure seamless customer experience and issue resolution.
• Escalate and track customer concerns, ensuring timely and effective resolution.
• Develop and implement retention strategies for services approaching renewal.
• Guide customers through the offboarding process while identifying opportunities for re-engagement or future business.
• Serve as a mentor and escalation point for the Customer Success teams.

Senior Customer Success Representative

• Build, lead, and inspire a high-performing Customer Success team.
• Design and implement scalable processes that enhance customer engagement and retention.
• Drive execution of lifecycle programs including onboarding, adoption, renewals, and expansion.
• Partner with Sales, Product, Marketing, and Service Delivery to align on customer needs and priorities.

Director, Customer Success Center

Field Engineer

• Assist in the smooth operation of GTT’s Global Network under the supervision of the Network Operations Manager.
• Comfortable working within an expanded and very fast-paced team environment.
• Assisting in customer test & turn-up (DWDM/ADM/Ethernet)
• Customer circuit troubleshooting with the aid of industry-standard test equipment.
• Liaising with all GTT NOC Engineers and Network Operations departments in other countries
• Report writing and creating/maintaining inventories.
• Assisting in the management of a Planned Preventative Maintenance program and schedules
• Network installations / troubleshooting.
• Non-routine duties will be allocated as deemed necessary.
• Training other members of staff when applicable.
• Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment.
• Periodically inspect the equipment, locate, and correct problems before breakdowns occur.
• Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable.
• Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works.
• Aim to constantly reduce operational running costs.
• Review / authorize and manage MOPS (method of procedures) RA’s (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works.
• Provide hands-on and technical assistance during an emergency.

Service Engineer

Sales

• Develop and execute channel sales strategies to drive adoption of our technology products and services.
• Identify, recruit, and onboard high-potential channel partners aligned with our business goals.
• Collaborate with sales admin to onboard new partners and partner enabled clients.
• Provide ongoing training, enablement, and support to ensure partner success and product knowledge.
• Monitor partner performance, pipeline development, and forecast accuracy; implement corrective actions as needed.
• Work cross-functionally with Channel Sales Directors, partners and segment sales to drive opportunity creation and deal closure.
• Stay informed on industry trends, competitive landscape, and emerging technologies to inform strategy.

Inside Channel Sales Manager

• A Channel Sales Director is responsible for identifying, developing, and expanding relationships with distributors, resellers, and retailers.
• A Channel Sales Director is responsible for generating additional demands through partner events; studying the market for newer trends; managing channel conflicts; and fostering relationships between channel partners and sellers.
• Scheduling promotional work and tracking sales activities;
• quoting prices, preparing proposals, and providing information regarding terms and delivery, and negotiating contracts.
• Developing new business within assigned region or industry; gathering data on marketing trends, competitive products, and pricing.
• Presenting products or services for stakeholders, answering any customer questions, and addressing their needs.
• Prospecting new business, setting and closing appointments with key decision makers, servicing existing business and developing strong client relationships.
• Ensure sales teams know partners, available solutions or expertise and who, how and where we can leverage these partners to drive growth in our accounts.
• Responsible for identifying and penetrating prospective Enterprise customers headquartered in the assigned target market.
• Generate sales revenue by promoting GTT products and services to partners.
• Lead all stages of the sales cycle as needed to support the conversion of opportunities to sales.
• Maintain comprehensive knowledge of industry and customers to identify and propose unique solutions.
• Leverage knowledge to execute sales strategy that meets or exceeds revenue objectives.
• Create strong relationships based on trust, integrity, and customer satisfaction to effectively drive sales and repeat business.
• Track, analyze and report sales activity using GTT’s internal sales reporting tools.

Channel Sales Director

Customer Support

• Ensure completion and accuracy of quotes to enable and assist with SOF creation from quote tool for complex orders.
• Ensure that team members are properly trained in all facets of their job responsibilities, including systems training, product knowledge, business process knowledge, client care, and best practices.
• Engage with Quoting Managers to monitor the completion of projects to meet timelines.
• Excellent relationship and stakeholder management skills.
• Utilize expertise to create projects logically, ensure data integrity of requests, and work with stakeholders to ensure accurate information.

Pre Sales Support Specialist

Financial Planning and Analysis

• Lead the development of complex financial models and scenario analyses to support strategic initiatives.
• Translate financial data into actionable insights that influence business decisions and outcomes.
• Identify key performance drivers and recommend improvements to enhance profitability and efficiency.
• Act as a trusted advisor to senior business leaders, providing financial guidance and strategic support.
• Collaborate across departments to align financial plans with operational goals and long-term strategy.
• Design and deliver executive-level reporting packages with clear narratives and visualizations.
• Provide guidance and mentorship to junior analysts, fostering skill development and analytical rigor.

Lead Analyst, Financial Planning and Analysis

• This role will be responsible for supporting the administration of the GTT Sales Incentive plan for our global sales organization
• Develop and maintain high level of knowledge and proficiency related to the annual Sales Incentive Plan
• Collaborate with cross-functional (e.g., Sales, Finance, Human Resources, Sales Operations) team members to serve sales leaders on core initiatives related to Sales Incentives and Sales Compensation
• Perform analytics and modelling for senior team members and Sales leadership on compensation plan performance, compensation scenario analysis, and effectiveness reviews to provide business insight
• Understand how key data attributes (e.g., employee data, client group/client ownership, plans) come together to drive quality seller setups
• Collaborate with sales team members to build cohesive, data-driven stories to describe compensation related problems, simplifying the complex and connecting dots across available data
• Complete sales performance reports and/or data visualizations to communicate sales compensation results and quantify business impact within their team
• Assist in preparing quarterly and annual presentation decks summarizing sales incentive plan performance at global and division levels
• Assist with preparing plan design materials and analysis supporting the recommended plan design
• Present SIP Materials to Sales Organization as well as members of HR, Finance, Legal, Product, Sales Operations where required
• Act as a liaison and assists team members with addressing issues and ad hoc scenarios concerning incentive plans, policies, and guidelines
• Learn specific business and territory rules
• Analyse and interprets business needs, compliance requirements, governance policies, and settled law for components of a sales compensation program
• Support SOX compliance and process audits
• Develop, submit, test and approve system modifications to GTT internal CMD system via internal MOD submissions

Sales Compensation Analyst – Fixed-Term

Security Analyst

• Providing analysis of SIEM alerts leading to enhanced customer security
• Work with customers to enhance security incident response procedures
• Enhance internal investigation process and identify additional toolsets required for rapid incident turnaround
• Be part of a 24/7 customer support team providing first level diagnosis for our hosting and network customers
• Identifying improvements and advising on best practice
• Manage 3rd party vendor support as required
• Adhere to team processes and the direction of the team
• Work with Senior analysts / engineers to implement platform optimizations and tuning through structured change process
• Perform upgrades to SIEM environment from operating system to application to ensure highest level of platform security

• Management of GTT SIEM platform, specializing in Industry Best Practices
• Collaborate with internal teams such as Product Management, Development, and Corporate Security to identify and deliver functionality to continually improve our products using industry best practices and trending customer requirements.
• Act as the escalation point when issues impact a customer, driving problems to resolution and managing the communications internally and with the client.
• Build relationships and become a trusted advisor to customers, especially key or strategic customers.
• Ensure quality of team ticket handling
• Communications
• Timely responses
• Escalations outside of CSOC
• Personalized care for sensitive customers and situations
• Assess and drive metrics for managed support areas, analyzing the data for improvement ideas.
• Develop tools, processes and communication strategies to ensure a timely and responsive approach to both customer reported and internally identified incidents.
• Manage 3rd party vendors escalations.
• Identify employee training requirements to ensure shift analysts are highly proficient with customer services and internal processes.
• Responsible for ensuring efficient, quality, and consistent services across all functions within the CSOC.
• Support for presales, solutions and new product development is also required.

Senior Cyber Security Analyst

Executive Assistant

• Providing and prioritising extensive administrative support to the CFO.
• Interacts with SVPs for sales, marketing, operations and legal.
• Extensive and pro-active diary management for the CFO and occasional support to directs reports.
• Email and action/activity management for you and for the CFO when required.
• Conducting research and preparing any background materials prior to meetings.
• Preparing documents, presentations and collating information for various meetings.
• Conference diary management for events in international locations.
• Complex travel management.
• Ensuring that Expenses are well managed and submitted via the Concur system.
• Organization of team sessions and quarterly reviews in the US and abroad.
• Assist in “special projects” outside of normal day to day duties arising as part of the ongoing support to the CFO.
• Working closely with various relevant departments across the company providing administrative support and diary support when organising meetings involving the Worldwide Divisional Heads.
• Maintain a professional manner when dealing with our shareholders, customers, and Analyst/PR teams.

Backend Engineer

• Build the Backend Fabric: Guide the AI-augmented development of high-performance, modular Python services that form the backbone of our ecosystem.
• Architect API-Driven Communication: Implement and evolve the gRPC-based APIs that enable seamless, efficient communication between the orchestrator and its various tools.
• Orchestrate AI & LLMs: Integrate and harness Large Language Models to drive complex workflows, tool selection, and advanced reasoning capabilities.
• Develop Scalable Data Strategies: Architect and manage our data persistence layer, combining the strengths of relational (PostgreSQL) and vector (ChromaDB) databases.
• Create Robust Data Pipelines: Build and optimize the data ingestion and processing pipelines that continuously enrich our AI's knowledge base.
• Collaborate on Core Architecture: Work directly with the Lead Architect to solve challenging technical problems, make key design decisions, and guide the platform's technical direction.

Senior AI Engineer – Backend, AI Systems

Account Manager

• Develop and nurture relationships across a named account base of global organizations.
• Identify and engage with key c-suite decision makers across a diverse organisation, ensuring you can articulate the GTT story and value proposition.
• Achieve growth by offering tailored solutions to address complex client business challenges, resulting in positive business outcomes.
• Drive significant success in winning large strategic Network, Cloud & Security Services contracts.

• Lead the onboarding process for new customers
• Act as the voice of the customer within the organization
• Drive high customer retention and renewal rates by ensuring clients see ongoing value
• Develop relationships with multiple levels of customer stakeholders from technicians to C level
• Serve as the customer's advisor throughout customer life cycle

Sales Development Rep

• Lead, coach, and develop a high-performing SDR team across multiple European markets.
• Collaborate with Sales and Marketing to align outreach strategies and messaging.
• Monitor and report on team performance metrics, ensuring targets are met or exceeded.
• Drive adoption and effective use of Microsoft Dynamics CRM, DemandBase, and ZoomInfo.
• Foster a culture of continuous improvement, accountability, and customer-first thinking.
• Manage daily operations of the SDR team, including goal setting, performance reviews, and training.
• Develop and refine outreach cadences and messaging in collaboration with Marketing.
• Analyze data to identify trends, optimize performance, and report insights to leadership.
• Ensure CRM hygiene and accurate pipeline reporting.
• Support SDRs in lead qualification and handoff to Account Executives.
• Champion the use of sales enablement tools and ensure best practices are followed.

Sales Development Representative – Team Leader

• Identify and qualify potential leads through for new logo & upsell, including cold calling, email campaigns, events and social media outreach.
• Conduct thorough research to identify key decision-makers and understand the needs of potential clients.
• Engage with prospects to understand their challenges and position GTT´s products effectively.
• Schedule meetings to support the sales team with qualified leads and shadow these meetings.
• Maintain accurate and up-to-date records of all lead activities.
• Collaborate with the marketing team to optimise lead generation strategies and campaigns.
• Meet and exceed monthly and quarterly lead generation targets.
• Support account & opportunity plan development.
• Developing new business within assigned region or industry; gathering data on marketing trends, competitive products and pricing.
• Presenting products or services for stakeholders, answering any customer questions and addressing their needs.
• Accelerate sales revenue by completing repeatable tasks in support of the sales function such as quoting, proposal development, forecast support and administrative activity.

Sales Associate

• Lead development of long-range plans, annual budgets, and rolling forecasts
• Provide strategic financial guidance to senior executives and business partners
• Drive financial planning processes aligned with company goals and market dynamics
• Mentor and lead a peer team of Finance Managers and Analysts; foster accountability and continuous improvement
• Serve as key advisor to business unit leaders and build cross-functional relationships
• Oversee creation of executive-level reporting and dashboards with actionable insights
• Ensure accuracy, clarity, and relevance in financial reporting and commentary
• Lead efforts to automate and streamline reporting processes and adopt new tools
• Lead cross-functional initiatives and finance transformation projects; manage competing priorities and deliver high-impact work

GTT

Product Manager, Managed Services

Access Project Manager

Senior Customer Success Representative

Director, Customer Success Center

Service Engineer

Inside Channel Sales Manager

Channel Sales Director

Inside Channel Sales Manager

Pre Sales Support Specialist

Lead Analyst, Financial Planning and Analysis

Sales Compensation Analyst – Fixed-Term

Security Analyst

Senior Cyber Security Analyst

Executive Assistant

Senior AI Engineer – Backend, AI Systems

Account Manager

Customer Success Manager

Sales Development Representative – Team Leader

Sales Associate

Senior Manager, Financial Planning and Analysis

Wholesale Account Director