Pricing Analyst

• Develop an understanding of the cost base of all of GTT’s products and services
• Engage with Pricing Manager and assist in pricing deals and bid responses
• Perform business case analysis and provide pricing to sales based on current Approval Authority Matrix
• Facilitate the rapid closure of deals while also optimizing GTT’s margin
• Collaborate with other members of the Pre-Sales Support, Bid Management and Deal Desk teams to improve internal processes that require pricing and/or financial analysis support
• Compile results, filter, or format as presales commercial activities in a timely manner
• Data formatting for bulk processing, conversion of data to and from customer formats, matching, analysing, and selecting results
• Provide support for Non-Standard Requests (NSRs) within the In-House CRM tool. Ad hoc requests

Director

• Design and evolve scalable channel programs tailored specifically for MSPs and MSSPs.
• Define segmentation, performance models, partner compensation, and program metrics.
• Recruit, activate, and grow high-value MSP and MSSP partners.
• Lead onboarding processes and ensure partners are equipped for success.
• Deliver enablement materials including playbooks, training, and co-branded resources.
• Drive partner-led market expansion across verticals and geographies.
• Collaborate with segment sales teams to extend market reach.
• Track partner lifecycle performance, revenue contribution, and ROI.
• Optimize partner investment strategies to maximize growth and profitability.
• Maintain a consistent operational engagement model to support scale.
• Stay informed on industry trends, competitive landscape, and emerging technologies.

Senior MSP/MSSP Practice Director

Customer Success Manager

• Work in partnership with the Customer Success Manager to support special handling of customers, EOL and other administrative tasks
• Act as a key support function to the Customer facing Customer Success Managers supporting them with administrative tasks
• Provide administrative support in relation to tracking and retaining correct data in GTT systems like start of billing dates, contracts, inventory, pricing actions
• Assist in responses to customer’s billing queries and support billing audits
• Submit credit requests for goodwill scenarios
• Assist with various requested reporting for inventory or contractual purpose
• Assist dispute team/CSM to ensure timely resolution of dispute tickets
• Assist the GTT Collection team to ensure payments are received to prevent service suspensions
• Track and drive EOL activities from a sales and customer related perspective, follow up/communication, order progression
• Follow up on customer cease orders to ensure cease reason is correct
• Assist on queries related to service renewals
• Provide administrative support to the Customer Success Manager in relation to any pricing, quotation, order entry queries, QBR reporting
• Become extremely proficient regarding all GTT systems and processes that impact servicing the customer
• Support data maintenance projects allowing accurate retention and renewals
• Create and provide requested reports in support of CSM activity and customer meetings
• Manage administrative order needs that a CSM would otherwise action
• Support requests for EV Demos for new customer contacts

Customer Success Associate

Analyst

• Analyze, present and explain key variances to CoR and operational impacts
• Review various audit exceptions and provide feedback upstream to internal partners
• Prepare and consolidate slide decks for various presentations & team reviews
• Build and maintain cross-functional relationships with key business partners to deliver accurate and meaningful updates, as it relates to the assigned projects
• Lead communications and status reporting to internal partners for departmental initiatives
• Develop reporting efficiencies that aid to increase audit output, reliability, and effective closure of disputes
• Become SME on all reporting platforms that impact the Telco Audit department
• Develop KPIs in conjunction with Department Lead and other Sr Level Management

Telco Audit Report Analyst

Project Manager

• The Access Network Project Manager is responsible for the management and planning of GTT’s global access network comprising of more than 1500 network interconnections with GTT last mile suppliers.
• Manages the capacity of the access network to ensure that customer connections can be fulfilled on the network whilst minimizing costs.
• Participates in the restructuration of the network due to acquisition, technology upgrade and cost savings.
• Supports the Sales and Service Delivery teams from quote to delivery.

Access Network Project Manager

Product Manager

• Build vision and roadmap for the connectivity and voice services product lines to maintain a scalable and sustainable business.
• Develop and implement the company's connectivity and voice services product strategy, to meet business objectives, including identifying market opportunities and defining product plan.
• Manage and mentor a high performing team of product managers, fostering a culture of innovation, collaboration and excellence.
• Drive innovation within the portfolio and across divisions to ensure competitive market positioning, pricing, technology, and product structure.
• Leading cross-functional teams to ensure successful product launches and ongoing product improvements.
• Champion a customer-centric approach to product development, ensuring products address customer needs and pain points. Establish and maintain strong relationships with key customers to gather feedback and insights.
• Staying up-to-date with industry trends and competitor activities to inform product decisions and maintain a competitive edge.
• Conducting market research and analyzing customer feedback to inform product decisions.

VP, Product Management – Connectivity and Voice Services

Systems Engineer

• Perform advanced administration and troubleshooting of Windows and Linux environments
• Manage the end-to-end provisioning process for on-premises enterprise systems
• Oversee and maintain virtualization layers, specifically utilizing VMware and Linux-based KVM
• Utilize open-source management and orchestration tools to drive efficiency
• Manage and troubleshoot enterprise storage and backup technologies
• Apply understanding of switching, routing, and firewall concepts within a Datacenter environment
• Participate in an on-call or extended shifts rotation to provide high-level resolution for critical infrastructure issues

Senior Enterprise Systems Engineer

Business Development Rep

• Identify new targets within a specifically designed targeted market
• Introduce and position GTT’s products and services to key decision-makers
• Drive activity through the initial phases of the sales cycle and create leads for the sales force
• Create and build client relationships while sponsoring interaction to acquire projects
• Assist in developing and facilitating the initial engagement through the proposal stage
• Qualify and allocate leads for sales teams across West and East Divisions
• Plan and prioritize personal sales activities and customers/prospect contact towards achieving sales targets
• Profile strategic accounts to identify key individuals and initiate business development activities
• Nurture new marketing leads by educating and developing prospects
• Set appointments when a lead reaches a qualified stage
• Maintain accurate activity and lead qualification information

Senior Business Development Representative

Financial Planning and Analysis

• Lead the development of forecasts and budgets for the company
• Analyze financial performance, identify trends, and provide recommendations
• Build and maintain dynamic financial models
• Serve as a trusted advisor to business leaders
• Prepare and present executive-level financial reports

Senior Financial Analyst, FP&A

Product Designer

• Own the end-to-end channel partner experience.
• Conduct research and behavioral data to inform design decisions and iterate quickly.
• Create IA, user flows, and interactive prototypes that demonstrate how to simplify complex processes.
• Collaborate closely with business stakeholders, product managers, engineers, and UX designers.
• Contribute to and evolve our Figma component library.
• Balance visual and interaction design, your focus is on how it works and how it looks.

UX Designer

Manager

• Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client.
• Enhancing the client experience by displaying flexibility, technical excellence, agility, ownership, and responsibility.
• Becoming an invaluable partner to the client.
• Monitor industry networking updates, technologies, and best practices to improve overall network management and to remain informed of new technical developments and trends in the industry.
• Own the customer solution lifecycle from initial customer order onwards, highlighting and managing risks, issues, and the changing requirements of the solution as needed.
• Ensuring that the customer solution is accurately recorded in systems and documentation.
• Assisting in the creation of service reports and attending regular service review meeting as and when required.
• Be the customers advocate in all technical matters related to their solution.
• Act as a primary technical interface to customers for addressing high level concerns on operational performance and for interpreting their change requirements into standard orders or where unavoidable creating customer specific environments to satisfy such requirement.
• The Technical Manager needs to be able to understand the business processes of our customers and transform them into services based on GTT’s infrastructure and service catalogue.

Technical Manager

Sales

• Meet and exceed assigned monthly, quarterly and annual sales revenue and productivity targets
• Operate a high-performing team with a high degree of independence and autonomy
• Ensure consistent delivery of award-winning service
• Accept responsibility for monthly revenue production of the sales headcount assigned
• Monitor and track Sales Representatives individual performance

VP, Channel Sales

• Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client.
• Enhancing the client experience by displaying flexibility, technical excellence, agility, ownership, and responsibility.
• Becoming an invaluable partner to the client.
• Monitor industry networking updates, technologies, and best practices to improve overall network management.
• Own the customer solution lifecycle from initial customer order onwards.
• Ensuring that the customer solution is accurately recorded in systems and documentation.
• Assisting in the creation of service reports and attending regular service review meeting as and when required.
• Be the customers advocate in all technical matters related to their solution.

Account Executive

• Targets new customers to get initial conversation, leading to opportunity creation 80%
• Penetrates existing companies deeper to understand pain points and sniff out further opportunities 20%
• Sells GTT’s full suite of products and solutions within the Netherlands
• Profiles key customers and seeks companies with a decision making unit
• Presents GTT solutions to customers and prospects
• Builds a prospect pipeline from a standing start via own initiatives
• Works with the considerable marketing support available
• Drives opportunities from discovery, through development to close

Enterprise Account Director

• Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client.
• Enhancing the client experience by displaying flexibility, technical excellence, agility, ownership, and responsibility.
• Becoming an invaluable partner to the client.
• Monitor industry networking updates, technologies, and best practices to improve overall network management and to remain informed of new technical developments and trends in the industry.
• Own the customer solution lifecycle from initial customer order onwards, highlighting and managing risks, issues, and the changing requirements of the solution as needed.
• Ensuring that the customer solution is accurately recorded in systems and documentation.
• Assisting in the creation of service reports and attending regular service review meeting as and when required.
• Be the customers advocate in all technical matters related to their solution.
• Act as a primary technical interface to customers for addressing high level concerns on operational performance and for interpreting their change requirements into standard orders or where unavoidable creating customer specific environments to satisfy such requirement.
• The Technical Manager needs to be able to understand the business processes of our customers and transform them into services based on GTT’s infrastructure and service catalogue.
• Act as (security) technical escalation for the central incident management team.
• Ensuring that the services we deliver meet the agreed service levels and that we have the necessary IT service management processes OLA’s and contracts with 3rd parties in place.