Manager

• Liaising with vendors to gather and document contact information and service capabilities including coverage
• Maintaining current vendor information, including contracts and contact information, in internal databases
• Review and editing of vendor contract proposals
• Collecting and reporting on objectives and initiatives of other GTT organizations requiring vendor activity
• Advocacy with vendors for issue resolution
• Documenting and controlling access to vendor portals for order submission and trouble management
• Ad hoc research and reporting on vendor spend, inventory, capabilities, and issues in support of a wide range of needs from various groups and in support of projects internal to Supplier Management
• Extracting from vendor documents and accurately recording vendor pricing information in internal tools
• Department document production and filing

Supplier Manager

Financial Planning and Analysis

• Own and lead end-to-end financial and operational assurance initiatives, with a primary focus on margin integrity, billing accuracy, vendor invoicing accuracy, and COR reliability.
• Conduct operational and financial audits to identify root cause issues in processes, data, and controls; convert findings into actionable remediation and automation initiatives.
• Collaborate with Internal Audit while maintaining clear separation between audit independence and operational execution.
• Serve as a subject-matter expert in RPA platform strategy, automation architecture, and automation lifecycle management – identify design, prioritize, and deploy automation solutions delivering efficiency, cost reduction, and risk mitigation.
• Apply Lean/Six Sigma and process engineering methodologies to redesign end-to-end workflows for scalability, control, and operational excellence.
• Lead delivery of AI driven workflows and intelligent agents, ensuring safe, structured, and scalable implementation.
• Establish rigorous requirements, documentation, control considerations, and user enablement standards for AI solutions.
• Manage a portfolio of cross functional assurance and transformation initiatives using enterprise program and project management practices.
• Set governance, success metrics, reporting, and prioritization frameworks, present progress, risks, and value realization to executive stakeholders.
• Lead initiatives involving business applications, data flows, and system integrations to improve accuracy, consistency, and usability.
• Act as a trusted partner to Sales, Operations, Finance, Product, IT, and Legal, driving alignment through data‑backed insights and objective analysis.
• Build, lead, and develop high‑performing teams across margin assurance, transformation, analytics, and automation.

Senior Director, Finance Assurance and Transformation

Accountant

• Support monthly financial close processes
• Assist with month-end, quarter-end, and year-end close procedures
• Prepare journal entries and reconciliations
• Collaborate with cross-functional teams on audits and process improvements

Senior Accountant, Cost of Revenue

Account Manager

• Responsible for retaining a list of named accounts and developing a proactive retention plan for circuits coming out of term, managing re-term activity with the account team or with the client with the primary focus on retaining and growing revenue and margin.
• Coordinate quarterly business review (QBR) meetings for the named accounts.
• Prepare report cards and any other necessary documentation for these QBR meetings and share with Stake holders in Sales and Vendor Management
• Provide monthly and quarterly reporting regarding billing accuracy, delivery, ticketing, and performance for the named accounts.
• Respond to billing inquiries for the named accounts, manage to resolution.
• Evaluate and report on margin for account and any individual services
• Assist Collections in Accounts Receivable management of named accounts.
• Act as a liaison for escalation facilitating communication between the customer and the NOC or Service Delivery for unresolved issues.
• Act as liaison for service delivery of new and re-termed services
• Work with the customer and sales team to assist with MACD coordination.
• Perform GTT web portal demos & training for assigned accounts.
• Become extremely proficient regarding all GTT systems and processes that impact servicing the customer.
• Responsible for being a SME in the organization and always looking for and working process improvement opportunities.
• Coordinate with Quoting team and supplier management team and best possible solutions for margin improvement for upgrades, downgrades, and technology changes
• Engage Supplier management to remedy customer disputes on: Service Level Agreements Outage Credits Start of Service disputes Cost of Service changes

Senior Carrier Account Manager

Solutions Engineer

• Meets with customers and prospects, face-to-face or remotely as required
• Discovers and identifies customer needs and requirements by leading interactive sessions with customers
• Expertly describes and demonstrates GTT’s products, services, and capabilities and how they meet customers’ business strategies
• Collaboratively designs product and/or services solutions satisfying customer needs and requirements
• Creates technical documentation of solution designs, including detailed diagrams capturing solution elements, topology, and key parameters
• Works with other sales support roles to ensure solutions are quoted and ordered correctly and accurately
• Provides technical support throughout customer lifecycle, including change orders, renewals, upgrades/refreshes, periodic business reviews, etc.
• Authors technical responses to RFIs/RFPs
• Provides training and technical support to Sales associates
• Conveys key marketplace learnings to Product Management
• Evangelizes GTT in customer meetings, at marketing events and trade shows
• Maintains industry and product-specific knowledge through self-learning, vendor certifications, and internal collaborations with Product Management and Engineering

Solutions Consultant

Operations

• Break/fix support for customer services, across GTT’s international network.
• Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate.
• Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues.
• Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently.
• Communication and documentation of customer and service-specific support information.
• Pro-active problem management, based on technical and trend analysis, to ensure service stability.
• Taking preventative actions where possible.
• Configuration of network & security elements and migration of services.
• Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network.

Operations Engineer, Network Solutions

Account Executive

• Responsible for identifying and penetrating assigned Carrier customers.
• Generate sales revenue by promoting GTT products and services to targeted prospective and existing accounts
• Lead all stages of the sales cycle as needed to support the conversion of opportunities to sales
• Maintain comprehensive knowledge of industry and customers to identify and propose unique solutions
• Leverage knowledge to execute sales strategy that meets or exceeds revenue objectives
• Create strong relationships based on trust, integrity and customer satisfaction to effectively drive sales and repeat business

Account Director

Product Marketing

• Accountable for the go-to-market product roadmap, strategy, and execution of product launches for our cloud, network and voice services
• Lead the development and execution of GTM strategies pre and post launch for product features and updates for retention, acquisition, upsell and cross sell opportunities that drive engagement and adoption
• Partner with our Audience Product Marketing Manager to develop value proposition and messaging frameworks that will be leveraged both internally and externally for our cloud, network and voice solutions to drive articulation of our product portfolio positioning aligned to GTT’s KPIs.
• Work closely with Product Leaders to identify needs and sharpen product offerings based on competitive landscape and feedback from customers
• Partner with our Storyteller to create new and manage existing marketing and sales enablement materials (sales documentation, product videos, website copy, blog posts, data sheets and whitepapers)
• Conduct product marketing data analysis by gathering and interpreting data and presenting it in a clear and actionable manner
• Identify GTM success metrics and measure the results of your strategies and initiatives and continue to iterate to maximize results
• Establish clear understanding of our client’s needs, product offerings, and competitive landscape in order to ensure product strategies align with market demand.

Product Marketing Manager

Engineer

• Design, Develop and modify network solutions providing exceptional client experience while ensuring the integrity of service delivery.
• Internal interaction with members of the sales, sales engineering, and project management teams.
• Create, modify, and maintain engineering process, workflows, and documentation.
• Support customers through service acceptance by troubleshooting service issues during turn up (e.g., throughput, routing and other customer-related support issues) providing timely resolution.
• Coordinate with internal stakeholders and external parties with effective use of resources and timely delivery.
• Collaborate with peers and colleagues within Engineering, Service Delivery and Operations.

Network Provisioning Engineer

Marketing

• Support the execution of field marketing programs including trade shows, webinars, partner events, regional activations, and sales-driven engagements.
• Manage event logistics from planning through execution, including timelines, vendors, venues, assets, shipping, and on-site coordination.
• Ensure consistent, high-quality execution across multiple segments and regions.
• Coordinate budgets, purchase orders, invoices, and vendor communications to ensure accurate and timely program delivery.
• Maintain detailed project plans and provide regular status updates to ensure alignment with Marketing stakeholders.
• Partner with sales teams to support field-driven initiatives and localized activations.
• Support post-event reporting, performance tracking, and ROI analysis.

Field Marketing Manager

Pricing Analyst

• Develop an understanding of the cost base of all of GTT’s products and services
• Engage with Pricing Manager and assist in pricing deals and bid responses
• Perform business case analysis and provide pricing to sales based on current Approval Authority Matrix
• Facilitate the rapid closure of deals while also optimizing GTT’s margin
• Collaborate with other members of the Pre-Sales Support, Bid Management and Deal Desk teams to improve internal processes that require pricing and/or financial analysis support
• Compile results, filter, or format as presales commercial activities in a timely manner
• Data formatting for bulk processing, conversion of data to and from customer formats, matching, analysing, and selecting results
• Provide support for Non-Standard Requests (NSRs) within the In-House CRM tool. Ad hoc requests

Director

• Design and evolve scalable channel programs tailored specifically for MSPs and MSSPs.
• Define segmentation, performance models, partner compensation, and program metrics.
• Recruit, activate, and grow high-value MSP and MSSP partners.
• Lead onboarding processes and ensure partners are equipped for success.
• Deliver enablement materials including playbooks, training, and co-branded resources.
• Drive partner-led market expansion across verticals and geographies.
• Collaborate with segment sales teams to extend market reach.
• Track partner lifecycle performance, revenue contribution, and ROI.
• Optimize partner investment strategies to maximize growth and profitability.
• Maintain a consistent operational engagement model to support scale.
• Stay informed on industry trends, competitive landscape, and emerging technologies.