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GTT

Senior Customer Success Manager

GTT

Senior Customer Success Manager managing strategic enterprise customers for GTT. Driving onboarding, adoption and retention across cloud networking and connectivity solutions.

Posted 7/21/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer portfolios, driving customer success through effective onboarding, adoption, and retention strategies. Proficient in analyzing customer data to identify growth opportunities and risks while engaging with senior stakeholders to align on business objectives.

Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementSD WAN SolutionsSASE SolutionsCRM Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Lifecycle ManagementHealth Metrics AnalysisSuccess PlanningRisk Mitigation StrategiesData Analysis
Soft Skills
Stakeholder EngagementInfluencing SkillsCollaboration
Tools & Technologies
Customer Success Tools
Industry Keywords
B2B TechnologyTelecommunicationsGlobal Connectivity ServicesService Delivery

About the role

Key responsibilities & impact
  • Manage a portfolio of strategic enterprise customers, driving onboarding, adoption and retention outcomes
  • Drive value realization across GTT solutions including SD WAN, SASE and global connectivity services
  • Identify and support expansion opportunities in partnership with Sales teams
  • Develop and deliver customer success plans aligned to customer goals and lifecycle stages
  • Monitor customer health, identify risks and lead proactive mitigation strategies
  • Conduct executive level customer engagements including business reviews and roadmap discussions
  • Collaborate with Sales, Service Delivery, Product and Engineering to ensure aligned customer outcomes
  • Analyze customer data and insights to identify growth opportunities, risks and performance improvements

Requirements

What you’ll need
  • 5 to 7 years of experience in customer success, account management or service leadership within B2B technology or telecommunications
  • Experience managing enterprise or strategic customer portfolios with strong retention and growth outcomes
  • Understanding of networking or connectivity solutions such as SD WAN, SASE or managed services
  • Strong knowledge of customer lifecycle management, health metrics and success planning
  • Ability to engage and influence senior stakeholders
  • Experience using CRM platforms and customer success tools

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities