GT Independence

Learning and Development

• Partner with SMEs, leadership, and stakeholders to identify training needs and define learning objectives
• Create multimedia aspects of training content such as gamification techniques, video, audio, infographics, handouts, and instructional guides
• Manage course updates, 508 compliance, and version control to ensure accuracy and accessibility
• Develop and implement methods to measure training effectiveness
• Analyze feedback and data to identify gaps and drive continuous improvement

Instructional Designer

Manager

• Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
• Generates leads and referrals for new individuals and their employees.
• Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals.
• Driving enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants.
• Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
• Supporting the Directors of Business Development in new opportunities within the market.
• Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.
• Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
• Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner.
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Manages employees, ensuring work is handled efficiently and effectively.
• Provides performance feedback and coaching on a regular basis to each direct report.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment.
• Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.
• Manages special or ongoing projects that are important to area/process improvement.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Assists with documentation and training of DocuSign program and GT Enroll.
• Assists in developing and preparing operational plans and reports on project status

Enrollment Manager

Accountant

• Preparation of all corporate payroll tax filings and 401k deposits
• Monthly preparation of bank reconciliations for all bank accounts
• Prepares or directs the preparation of reports which summarize business activity and financial position in all financial areas
• Prepare W-2’s and 1099’s for internal employees
• Preparation and payment of Field Service Representatives commissions
• Preparation of reconciliations for general ledger accounts in conjunction with monthly internal financial statement preparation
• Assist in annual financial statement and 401k audits
• Assist with all state and federal audits
• Projects as necessary

Staff Accountant

• Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department.
• Conduct training sessions for new hires and ongoing training for existing staff.
• Develop and maintain market Policies and Procedures related to customer service and payroll.
• Serve as the subject matter expert for customer service and payroll functions.
• Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions.
• Monitor and assess the effectiveness of training programs and policies, making adjustments as needed.

Operations Training Specialist

Operations

• Provide senior-level oversight of multi-state operations, ensuring high-quality, consistent service delivery.
• Develop, standardize, and implement scalable operational frameworks, workflows, and best practices.
• Monitor regional performance and lead corrective actions and continuous improvement initiatives.
• Serve as a senior escalation point for complex or high-risk operational issues.
• Execute enterprise-level strategic initiatives aligned with organizational objectives.
• Partner with executive leadership on national growth strategies, new market expansion, and program launches.
• Establish, monitor, and analyze KPIs and performance dashboards to drive results.
• Lead, coach, and develop regional Directors of Operations and senior operational leaders.
• Ensure compliance with federal, state, and program-specific regulations.
• Represent GT Independence with state agencies, partners, and key stakeholders.

Senior Director of Operations

• Provide senior-level oversight of multi-state operations, ensuring high-quality, consistent service delivery
• Develop, standardize, and implement scalable operational frameworks, workflows, and best practices
• Monitor regional performance and lead corrective actions and continuous improvement initiatives
• Serve as a senior escalation point for complex or high-risk operational issues
• Execute enterprise-level strategic initiatives aligned with organizational objectives
• Partner with executive leadership on national growth strategies, new market expansion, and program launches
• Establish, monitor, and analyze KPIs and performance dashboards to drive results
•Lead, coach, and develop regional Directors of Operations and senior operational leaders
• Ensure compliance with federal, state, and program-specific regulations