Grupo HDI

Analyst

• Demand modeling: Develop and apply predictive models to estimate the probability of policy conversion.
• Market modeling: Develop and apply predictive models to estimate key rates in the insurance market.
• Data analysis: Perform detailed statistical analyses and process large volumes of data to extract insights that support pricing decisions.
• Support to the Pricing team: Provide data-driven information and recommendations to guide product pricing, adjusting rates and parameters to improve competitiveness and profitability.
• Performance monitoring: Track model performance and evaluate the appropriate timing for adjustments or updates.
• Rate and elasticity models: Apply price elasticity models and assess consumer sensitivity to changes in insurance premiums.
• Report and presentation creation: Prepare detailed reports and presentations on demand modeling results for executive and product teams.
• Model implementation: Translate models into implementable formats for deployment in operational tools and convert models into production-ready code.
• Variable clustering: Develop groupings of strategic variables using clustering techniques to bring parsimony to models and processes.
• Machine Learning techniques: Use advanced machine learning methods to obtain the best estimates for our models.

Demand and Market Modeling Analyst III

Financial Planning and Analysis

• Structure and lead strategic projects in collaboration with the Accounts Payable, Accounts Receivable, and Controlling teams.
• Ensure project progress and execution, maintain an analytical view of requirements, and identify risks and points of attention for the appropriate stakeholders.
• Lead meetings to map processes and identify procedural and operational improvements.
• Prepare materials to monitor results, project status, and Executive Committee updates.
• Keep project tracking status up to date and perform regular follow-up with the involved teams.
• Support problem resolution.
• Coordinate and execute, together with the business area, all stages of homologation (user acceptance testing).

Process and Projects Analyst II – Finance

Customer Success Manager

• Will lead the design and redesign of end-to-end customer and broker journeys (from awareness to post-sale), mapping pain points, expectations and opportunities for simplification.
• Responsible for prioritizing and maintaining the CX roadmap, aligned with company strategy and area OKRs, ensuring measurable impact on NPS and CSAT.
• Will perform quantitative and qualitative data analyses (transactional and relational NPS, VoC, VoB, complaints, ombudsman, customer service/SAC, surveys, product and channel analytics) to support decisions and prioritization.
• Will coordinate and align initiatives with Commercial, Product, Support, IT/Digital and Operations, ensuring end-to-end delivery and elimination of rework/friction.
• Will lead the implementation of process and channel improvements (website, app, broker portal, chat/WhatsApp, email, call center), ensuring omnichannel consistency.
• Will monitor and be responsible for the executive presentation of experience metrics, insight storytelling and actionable recommendations for committees and the board.
• Will participate in change management (communication, training, field and partner materials), ensuring adoption of the new journeys by internal teams and brokers.
• Will foster a customer-centric culture, scaling CX practices, upskilling teams and strengthening rituals of active listening and continuous improvement.

Customer Experience Manager

Insurance

• Opening, assessment and settlement of claims for agricultural lines, including rural pledge (penhor rural), property improvements (benfeitorias), crop/agricultural and various other risks;
• In-person and virtual meetings with external and internal clients;
• Customer service for policyholders and brokers;
• Follow-up and management of service providers;
• Preparation of managerial and operational reports.

Demand and Market Modeling Analyst III

Process and Projects Analyst II – Finance

Customer Experience Manager

Senior Claims Analyst – Agricultural Insurance