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Customer Service Representative
Grupo HDICustomer Service Representative for Grupo HDI managing insurance inquiries and client support via phone and email. Focusing on customer care and maintaining data integrity in systems used for service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in inbound customer service within the insurance sector, focusing on automobile insurance. Proficient in data entry and maintaining computerized systems while providing exceptional customer care and support.
Highest-signal resume keywords
Telephone Customer Service ExperienceAutomobile Insurance KnowledgeSalesforce ProficiencyData Entry SkillsHigh School Diploma
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer ServiceInsurance Claims ProcessingAutomobile Insurance Knowledge
Soft Skills
Customer CareUnderstanding Customer NeedsStress ManagementCourtesy
Tools & Technologies
SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Insurance SectorCustomer ServiceInbound ServiceClaims Management
About the role
Key responsibilities & impact- Provide inbound customer service to clients by phone to open/notify and follow up/provide information regarding automobile [insurance/claims], also initiating contact proactively or by email when necessary
- Act with a genuine sense of care, understanding customers' needs with courtesy—even in stressful situations—and prioritizing welcoming, well-supported experiences
- Enter and maintain the necessary data in computerized systems to ensure continuity of service
Requirements
What you’ll need- High school diploma (required)
- Degree in progress or completed in Administration, Insurance Management or related fields (preferred)
- Experience in telephone customer service within the insurance sector (required)
- Experience in automobile insurance customer service (preferred)
- Knowledge of Salesforce (preferred)
- Proficiency in Word, Excel and PowerPoint (desirable)
Benefits
Comp & perks- Medical and dental coverage
- Commuter allowance (transport voucher) or company shuttle
- Meal and grocery vouchers
- Private pension plan
- Profit sharing (PLR)
- Day off on your birthday
- Discounts on Grupo HDI products
- Childcare or babysitting allowance
- Life insurance