Data Manager, NPS

Grupo HDI

Liderar a frente de Dados, NPS e Analytics no Grupo HDI. Transformar dados em decisões estratégicas que impactem a experiência do cliente e o desempenho do negócio.

Posted 6/5/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analyticscustomer data managementsatisfaction researchbehavior analysisdata integrationdata governancedata modelingquantitative analysisqualitative analysispredictive modeling

Soft Skills

leadershipproject coordinationexecutive storytellingcommunicationstrategic decision-making

Tools & Technologies

QualtricsSalesforcePower BITableauAPIsinternal databases

Industry Keywords

NPSCSATcustomer experiencedigital channelscustomer journeyinsurance markettext analyticsArtificial IntelligenceNLPdata automation

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead the NPS strategy, ensuring continuous generation of actionable insights
Manage and evolve survey tools (e.g., Qualtrics), including: structuring relationship cadences; sending multichannel surveys (especially WhatsApp/APIs); data governance and quality
Develop and monitor customer experience and satisfaction metrics (NPS, CSAT, CES)
Manage and integrate customer data from multiple sources (CRM, digital channels, surveys, internal databases)
Monitor and analyze usage and customer behavior metrics on digital channels (e.g., visits, journeys, conversion, engagement)
Connect experience data (NPS) with internal business indicators (e.g., conversion, retention, operational performance), producing correlational analyses and integrated insights
Design and evolve a combined monitoring model that links experience indicators, customer data, and digital performance, ensuring a holistic view of the journey
Build analytical models, segmentations, and predictive analyses to guide strategic decisions
Apply and promote the use of Artificial Intelligence and advanced analytics (e.g., predictive models, NLP, text analytics) to automate analyses and support action planning
Lead data automation and integration initiatives (e.g., Salesforce, APIs, internal databases)
Translate data into clear analyses, executive storytelling, and practical recommendations for business areas
Ensure governance, standardization, and consistency of databases
Act as a bridge between business, technology, data, and customer experience teams

Requirements

What you’ll need

Strong experience with data, analytics, customer data management and/or satisfaction research (NPS/CSAT)
Experience analyzing behavior in digital channels and customer journey metrics
Experience in leadership or coordinating projects/teams
Experience with survey tools (Qualtrics is a strong differentiator)
Experience with data integration, processing, and governance
BI and visualization (Power BI, Tableau, or similar)
Data modeling and processing
API integration and database handling
Quantitative and qualitative analyses (including text analysis)
Concepts and applications of Artificial Intelligence in analytics (predictive models, NLP, etc.)
Knowledge of the insurance market

Benefits

Comp & perks

Health insurance
Dental insurance
Transportation allowance
Meal allowance
Food allowance
Private pension plan
Profit-sharing (PLR)
Birthday day off
Discounts on Grupo HDI products
Childcare or nanny assistance
Life insurance
And much more!