Revenue Operations, RevOps / CRM Specialist
CorePlan
SQL
Future Students Manager
Grok Global Services
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇩 Indonesia
Visit company websiteJob Level
Entry Level
About the role
- Support the implementation of international student recruitment strategies to achieve enrolment targets in Indonesia
- Provide accurate program advice on undergraduate, postgraduate, pathways and non-qualifying programs across UNSW
- Lead the Indonesia-wide approach to one priority recruitment channel in consultation with stakeholders
- Contribute to development and implementation of student recruitment sales and marketing plans for the region
- Drive performance across partner recruitment networks to manage and meet recruitment targets
- Ensure advice to international future students is compliant with ESOS and the national code and escalate complex issues
- Effectively utilise the UNSW CRM to enter, store and leverage future student information to maximise recruitment and conversion
- Guide direct applicants, education agents and sponsors through application stages and liaise with Faculty Student Centres and admissions teams
- Monitor enrolment trends and report on all phases of the recruitment process
- Contribute to onboarding of new agents/sponsors, handle enquiries, and manage agent commission payments within the region
- Support market and channel diversification strategies by building relationships with schools, articulation partners, sponsors, government and industry bodies
- Represent UNSW professionally, articulate the value of the UNSW brand, and demonstrate cultural awareness and sensitivity
- Attend recruitment and outreach activities, seminars, conferences, meetings and training events
- Work collaboratively within the wider university community on international sales, marketing and recruitment projects
- Align with and actively demonstrate the UNSW Values in Action and comply with health and safety policies
Requirements
- A relevant tertiary qualification or equivalent level of knowledge gained through education, training, and international student recruitment experience
- Prior experience dealing with a variety of stakeholders from diverse cultural backgrounds
- Experience operating in a CRM environment
- Highly developed customer service skills and an innovative approach to go the extra mile
- Demonstrated ability to work flexibly and productively as an effective team member to meet deadlines
- Excellent written and verbal communication skills to liaise with students, staff, and external stakeholders
- Understanding of and commitment to UNSW’s aims, objectives and values, and relevant policies and guidelines
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training
- Must be based in Jakarta OR Surabaya, Indonesia
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
international student recruitmentCRM environmentprogram advicesales and marketing plansenrolment trends monitoringagent commission managementcustomer service
Soft skills
stakeholder engagementcultural awarenessteam collaborationflexibilitycommunication skillsinnovative approachrelationship building
Certifications
relevant tertiary qualificationhealth and safety training
