Gritter Francona

Software Engineer

• Lead the development, deployment, and management of SIM tooling services aligned with VHA's strategic goals and business needs.
• Oversee integration and optimization of Microsoft 365 and Azure ecosystem tools, including Power Platform, SharePoint, and Dynamics 365.
• Develop and implement DevOps practices using Azure DevOps for automation, infrastructure management, and CI/CD.
• Utilize SQL database management to ensure robust data handling and integrity within VHA IT systems.
• Collaborate with VHA leadership and project teams to align tooling solutions with strategic objectives.
• Provide regular reports to executive leadership on project outcomes, risk assessments, and future opportunities.
• Ensure compliance with IT governance and contribute to budgeting, Multi-Year Planning (MYP), and VHA/VA requirements.

Tooling Developer

Program Manager

• Support the Defense Health Agency's clinical care, education and training, logistics, research, information systems, and enterprise management mission
• Lead a new, potential project
• Manage a process for determining a service member’s fitness for duty and eligibility for separation or retirement due to disability

DHA Program Manager

Analyst

• Support a potential project that manages a process for determining a service member’s fitness for duty
• Support the process for determining eligibility for separation or retirement due to disability
• Provide policy analysis support for the project

Senior DHA Policy Analyst

Data Analyst

• Support a new, potential project
• Aid a potential project that manages a process for determining a service member’s fitness for duty
• Support determining eligibility for separation or retirement due to disability

Senior Data Analyst

Technical Writer

• Perform initial technical reviews of requests submitted under the Elizabeth Dole Act
• Intake, validate, review, track, and summarize up to 30 recognition requests per month
• Create digital resources necessary for project implementation
• Establish repeatable processes, technical review standards, and intake validation procedures
• Develop audit-ready documentation structures and applicant communication workflows
• Gather and translate technical information into user-friendly documentation
• Ensure correct terminology, consistency, and readability across all Digital Resources

Technical Writer – Editor

Auditor

• Oversee audit processes
• Validate service metrics
• Prepare audit-ready files and summaries for recognized entities
• Perform initial technical reviews of requests submitted under the Elizabeth Dole Act
• Intake, validate, review, track, and summarize up to 30 recognition requests per month
• Create digital resources necessary for project implementation
• Establish repeatable processes, technical review standards, intake validation procedures, audit-ready documentation structures, and applicant communication workflows

Senior Auditor

Full-stack Engineer

• Perform and oversee technical reviews
• Conduct eligibility assessments
• Prepare reviewer documentation
• Intake, validate, review, track, and summarize up to 30 recognition requests per month
• Create digital resources necessary for project implementation
• Establish repeatable processes, technical review standards, intake validation procedures, audit-ready documentation structures, and applicant communication workflows

Lead Technical Reviewer

Project Manager

• Provide project oversight, planning, risk management, reporting, and coordination
• Support monthly and quarterly deliverables
• Perform initial technical reviews of requests submitted under the Elizabeth Dole Act
• Intake, validate, review, track, and summarize up to 30 recognition requests per month
• Create digital resources necessary for implementation
• Establish repeatable processes, technical review standards, intake validation procedures, audit-ready documentation structures, and applicant communication workflows

VA Project Manager

Administration

• Provide administrative and project coordination support to solution teams, including schedules, deliverables, meetings, action items, and status reporting.
• Coordinate collaboration among clinical leaders, technical teams, governance bodies, vendors, and local site teams.
• Support informaticists and solution experts with requirements gathering documentation, workflow analysis, and solution planning.
• Manage and track issues, risks, dependencies, tickets, and change requests using Jira or similar tools.
• Coordinate User Acceptance Testing (UAT) and functional testing, including test cases, requirements traceability, defect tracking, and test evidence.
• Facilitate solution design reviews, document decisions and action items, and support solution optimization.
• Coordinate vendor activities to maintain alignment with scope, schedule, milestones, and deliverables.
• Support interface change requests and coordination with technical integration teams.
• Assist with enterprise-to-site deployments, implementation readiness, and post-deployment activities.
• Develop and maintain SOPs, playbooks, meeting minutes, decision logs, RACI charts, dashboards, and Lessons Learned documentation.
• Coordinate with training, change management, clinical, functional, and technical teams throughout implementation.
• Support continuous improvement and enterprise rollout initiatives.

EHR Solution Management Administrator

• Provide comprehensive program and project management support for the design, launch, management, evaluation, and scaling preparation of the Elevated Risk Care Management (ERCM) Pilot.
• Support Government program leads and designated stakeholders throughout the Concept, Explore, Design, Implement, Evaluate, and Spread phases.
• Develop and execute integrated project plans, schedules, milestones, dependencies, risk and issue tracking, decisions, and action items.
• Establish project governance, including Integrated Project Team structures, meeting cadence, decision-making processes, and escalation pathways.
• Coordinate cross-functional workstreams and stakeholder input across clinical and operational teams.
• Develop ERCM operating models, workflows, roles, responsibilities, escalation processes, implementation plans, standard operating procedures, training materials, and communications.
• Coordinate implementation across three selected pilot sites, including onboarding, readiness, training, workflow implementation, and stakeholder engagement.
• Establish reporting processes, dashboards, and performance-monitoring mechanisms.
• Support evaluation through data collection, organization, interpretation, performance measurement, reporting, and assessment of pilot effectiveness.
• Develop recommendations, transition materials, implementation toolkits, and resources for phased national expansion.
• Facilitate meetings, working sessions, stakeholder engagements, and program reviews; prepare agendas, briefings, minutes, decision logs, and action trackers.
• Prepare technical, operational, executive-level, and evaluation documents while maintaining version-controlled project documentation.

Elevated Risk Care Management Program Manager

• Lead the development, deployment, and management of SIM tooling services aligned with VHA's strategic goals and business needs
• Oversee integration and optimization of Microsoft 365 and Azure ecosystem tools, including Power Platform, SharePoint, and Dynamics 365
• Develop and implement DevOps practices using Azure DevOps for automation, infrastructure management, and CI/CD
• Use SQL database management to ensure robust data handling and integrity within VHA IT systems
• Collaborate with VHA leadership and project teams to align tooling solutions with strategic objectives
• Provide regular reports to executive leadership on project outcomes, risk assessments, and future opportunities
• Ensure IT governance compliance and contribute to budgeting, Multi-Year Planning, and VHA/VA requirements

Operations

• Lead and coordinate day-to-day production and operational activities supporting enterprise healthcare information technology services.
• Oversee execution of training operations, production support activities, and value stream initiatives to ensure timely and effective service delivery.
• Coordinate activities across multiple functional organizations to support operational objectives, system performance, and customer requirements.
• Monitor operational performance and implement continuous process improvements that enhance efficiency, quality, and service delivery.
• Develop operational plans, schedules, and resource strategies to support production objectives and organizational priorities.
• Forecast customer demand, workload requirements, and resource utilization to ensure operational readiness and effective service delivery.
• Collaborate with program leadership, clinical stakeholders, technical teams, and business managers to coordinate operational activities and resolve issues affecting production performance.
• Analyze operational metrics and key performance indicators to identify trends, risks, and opportunities for process optimization.
• Lead operational response activities during surge support, production issues, system releases, and implementation events.
• Ensure production activities align with organizational policies, quality standards, service level agreements, and federal healthcare requirements.
• Coordinate operational improvements that enhance workflow efficiency, customer satisfaction, and overall organizational performance.
• Identify operational risks and implement mitigation strategies to minimize disruptions to clinical and business operations.
• Prepare operational reports, status updates, performance analyses, and recommendations for program leadership.
• Support governance activities by developing and maintaining operational procedures, documentation, and best practices.

Senior Production/Operations Specialist

General

• Provide senior operational and strategic support for VHA EHR modernization programs, including Go-Live surge support, Post Go-Live stabilization, performance recovery, and ongoing operational initiatives.
• Support enterprise efforts that ensure uninterrupted clinical operations, including medication ordering, clinical documentation, laboratory and diagnostic results reporting, and Clinical Decision Support (CDS) functionality.
• Serve as a senior advisor on health system operations, policy implementation, governance, and organizational change related to Oracle Health Millennium deployment and optimization.
• Supervise and provide guidance to a team of clinical informaticists supporting enterprise EHR initiatives.
• Coordinate cross-functional activities among clinical, operational, technical, and executive stakeholders to resolve complex system and workflow issues.
• Apply project management methodologies and change management principles to support enterprise initiatives, organizational readiness, and implementation activities.
• Analyze operational requirements and recommend process improvements that enhance system performance, clinical workflows, and patient safety.
• Utilize extensive knowledge of VA databases, enterprise applications, and their interrelationships to support ongoing development, enhancement, and optimization of the VA informatics environment.
• Collaborate with program leadership to identify risks, develop mitigation strategies, and support operational decision-making across multiple EHR initiatives.
• Provide subject matter expertise for operational planning, enterprise governance activities, performance monitoring, and strategic initiatives supporting VHA priorities.
• Develop executive-level reports, briefings, recommendations, and documentation supporting program objectives and organizational decision-making.
• Ensure all activities align with VHA policies, regulatory requirements, and enterprise operational objectives.

Senior Health Systems Specialist

Voice Actor

• Perform narration and character voice recordings for animated educational videos and related multimedia products.
• Interpret approved scripts to communicate complex behavioral health and clinical information in a clear, natural, and engaging manner.
• Deliver voice performances that accurately reflect the intended tone, pacing, and emotional context of educational materials while maintaining scientific credibility and professionalism.
• Adapt vocal style, pacing, and delivery to meet the needs of diverse audiences, including Veterans, trauma survivors, caregivers, healthcare providers, and the general public.
• Collaborate with project managers, video producers, directors, scriptwriters, subject matter experts (SMEs), and Government stakeholders during recording sessions to achieve project objectives.
• Participate in recording sessions, rehearsals, retakes, and revisions as required to ensure high-quality deliverables.
• Pronounce medical, clinical, and technical terminology accurately and consistently throughout recordings.
• Follow production direction regarding pacing, emphasis, pronunciation, timing, and emotional delivery to support animation synchronization and educational messaging.
• Maintain professionalism during studio and remote recording sessions while meeting established production schedules and deadlines.
• Ensure all performances are respectful, trauma-informed, culturally sensitive, and appropriate for individuals with a broad range of traumatic experiences.
• Support quality assurance activities by reviewing recordings and participating in revisions when necessary to achieve final Government approval.

Compliance

• Review digital products, educational videos, documents, websites, and multimedia content to ensure compliance with Section 508 of the Rehabilitation Act and applicable Federal accessibility standards.
• Evaluate educational materials for accessibility throughout the content development lifecycle, including planning, design, production, testing, and final delivery.
• Verify that multimedia products include appropriate accessibility features, such as synchronized captions, transcripts, audio descriptions (when required), accessible media controls, and keyboard accessibility.
• Review electronic documents, presentations, reports, training materials, brochures, and other communication products for accessibility and compliance with established standards.
• Collaborate with project managers, video producers, scriptwriters, graphic designers, videographers, technical writers/editors, and Government stakeholders to identify and resolve accessibility issues.
• Conduct accessibility testing using manual review techniques and industry-standard accessibility evaluation tools.
• Document accessibility findings, recommend corrective actions, and verify remediation prior to final Government acceptance.
• Provide guidance and technical assistance to project teams regarding Section 508 requirements, accessible document development, multimedia accessibility, and best practices.
• Ensure accessibility requirements are incorporated into project plans, production workflows, quality assurance processes, and deliverables.
• Maintain documentation of accessibility reviews, testing results, remediation activities, and compliance status.
• Monitor updates to Federal accessibility requirements, Section 508 standards, and applicable accessibility guidance, and recommend process improvements as appropriate.
• Support quality assurance activities to ensure final deliverables satisfy contractual accessibility requirements before submission to the Government.

Tooling Developer

DHA Program Manager

Senior DHA Policy Analyst

Senior Data Analyst

Technical Writer – Editor

Senior Auditor

Lead Technical Reviewer

VA Project Manager

EHR Solution Management Administrator

Elevated Risk Care Management Program Manager

Tooling Developer

Senior Production/Operations Specialist

Senior Health Systems Specialist

Voice Actor

508 Compliance Specialist