Gritter Francona

General

• Provide senior operational and strategic support for VHA EHR modernization programs, including Go-Live surge support, Post Go-Live stabilization, performance recovery, and ongoing operational initiatives.
• Support enterprise efforts that ensure uninterrupted clinical operations, including medication ordering, clinical documentation, laboratory and diagnostic results reporting, and Clinical Decision Support (CDS) functionality.
• Serve as a senior advisor on health system operations, policy implementation, governance, and organizational change related to Oracle Health Millennium deployment and optimization.
• Supervise and provide guidance to a team of clinical informaticists supporting enterprise EHR initiatives.
• Coordinate cross-functional activities among clinical, operational, technical, and executive stakeholders to resolve complex system and workflow issues.
• Apply project management methodologies and change management principles to support enterprise initiatives, organizational readiness, and implementation activities.
• Analyze operational requirements and recommend process improvements that enhance system performance, clinical workflows, and patient safety.
• Utilize extensive knowledge of VA databases, enterprise applications, and their interrelationships to support ongoing development, enhancement, and optimization of the VA informatics environment.
• Collaborate with program leadership to identify risks, develop mitigation strategies, and support operational decision-making across multiple EHR initiatives.
• Provide subject matter expertise for operational planning, enterprise governance activities, performance monitoring, and strategic initiatives supporting VHA priorities.
• Develop executive-level reports, briefings, recommendations, and documentation supporting program objectives and organizational decision-making.
• Ensure all activities align with VHA policies, regulatory requirements, and enterprise operational objectives.

Senior Health Systems Specialist

Voice Actor

• Perform narration and character voice recordings for animated educational videos and related multimedia products.
• Interpret approved scripts to communicate complex behavioral health and clinical information in a clear, natural, and engaging manner.
• Deliver voice performances that accurately reflect the intended tone, pacing, and emotional context of educational materials while maintaining scientific credibility and professionalism.
• Adapt vocal style, pacing, and delivery to meet the needs of diverse audiences, including Veterans, trauma survivors, caregivers, healthcare providers, and the general public.
• Collaborate with project managers, video producers, directors, scriptwriters, subject matter experts (SMEs), and Government stakeholders during recording sessions to achieve project objectives.
• Participate in recording sessions, rehearsals, retakes, and revisions as required to ensure high-quality deliverables.
• Pronounce medical, clinical, and technical terminology accurately and consistently throughout recordings.
• Follow production direction regarding pacing, emphasis, pronunciation, timing, and emotional delivery to support animation synchronization and educational messaging.
• Maintain professionalism during studio and remote recording sessions while meeting established production schedules and deadlines.
• Ensure all performances are respectful, trauma-informed, culturally sensitive, and appropriate for individuals with a broad range of traumatic experiences.
• Support quality assurance activities by reviewing recordings and participating in revisions when necessary to achieve final Government approval.

Compliance

• Review digital products, educational videos, documents, websites, and multimedia content to ensure compliance with Section 508 of the Rehabilitation Act and applicable Federal accessibility standards.
• Evaluate educational materials for accessibility throughout the content development lifecycle, including planning, design, production, testing, and final delivery.
• Verify that multimedia products include appropriate accessibility features, such as synchronized captions, transcripts, audio descriptions (when required), accessible media controls, and keyboard accessibility.
• Review electronic documents, presentations, reports, training materials, brochures, and other communication products for accessibility and compliance with established standards.
• Collaborate with project managers, video producers, scriptwriters, graphic designers, videographers, technical writers/editors, and Government stakeholders to identify and resolve accessibility issues.
• Conduct accessibility testing using manual review techniques and industry-standard accessibility evaluation tools.
• Document accessibility findings, recommend corrective actions, and verify remediation prior to final Government acceptance.
• Provide guidance and technical assistance to project teams regarding Section 508 requirements, accessible document development, multimedia accessibility, and best practices.
• Ensure accessibility requirements are incorporated into project plans, production workflows, quality assurance processes, and deliverables.
• Maintain documentation of accessibility reviews, testing results, remediation activities, and compliance status.
• Monitor updates to Federal accessibility requirements, Section 508 standards, and applicable accessibility guidance, and recommend process improvements as appropriate.
• Support quality assurance activities to ensure final deliverables satisfy contractual accessibility requirements before submission to the Government.

508 Compliance Specialist

Technical Writer

• Research, write, edit, and revise a variety of written materials supporting educational video production and public outreach initiatives.
• Develop and edit reports, articles, newsletters, brochures, pamphlets, guidebooks, training materials, fact sheets, reference materials, speeches, scripts, news releases, website content, and other communication products as required.
• Translate scientific literature, clinical guidance, and technical information into plain language content suitable for public audiences.
• Review written materials to ensure technical accuracy, consistency, readability, grammar, style, and compliance with approved clinical guidance.
• Collaborate with Subject Matter Experts (SMEs), clinicians, researchers, project managers, and Government stakeholders to validate the accuracy and completeness of educational content.
• Edit scripts and supporting production materials to ensure consistency with evidence-based practices and established messaging.
• Apply Federal plain language principles and editorial standards to improve clarity, accessibility, and audience comprehension.
• Ensure written products maintain a serious, compassionate, and hopeful tone while presenting information about trauma, PTSD, effective treatments, and co-occurring conditions.
• Develop content that is trauma-informed, culturally sensitive, and respectful of the diverse experiences of Veterans and other individuals affected by trauma.
• Coordinate document review cycles and incorporate Government feedback while maintaining version control and editorial consistency.
• Verify citations, references, terminology, and formatting for accuracy and consistency across all deliverables.
• Ensure written materials comply with applicable accessibility requirements, organizational style guides, branding standards, and quality assurance procedures.
• Support public awareness campaigns, including PTSD Awareness Month initiatives, by developing and editing educational and promotional communication materials.

Technical Writer – Editor

Videographer

• Film task-related events, interviews, presentations, demonstrations, and other project activities as required to support educational video production.
• Capture high-quality video and audio using professional production equipment while ensuring appropriate lighting, framing, composition, and sound quality.
• Coordinate with project managers, video producers, and Government stakeholders to plan filming activities, production schedules, and location logistics.
• Review scripts, storyboards, production plans, and creative direction to ensure video footage aligns with project objectives and educational messaging.
• Operate and maintain cameras, audio recording equipment, lighting systems, tripods, and other production equipment.
• Perform post-production editing, including sequencing, color correction, audio enhancement, graphics integration, captioning, and rendering final deliverable products, as required.
• Integrate filmed footage with animation, motion graphics, narration, and other multimedia elements to support cohesive educational products.
• Ensure all video products meet applicable technical specifications, accessibility requirements, branding standards, and quality assurance expectations.
• Maintain organized video files, project assets, metadata, and version control throughout the production lifecycle.
• Coordinate revisions and incorporate Government feedback during review and approval cycles.
• Ensure filming activities and final products portray individuals and sensitive subject matter respectfully and in accordance with trauma-informed communication principles.
• Prepare final production files for distribution across digital platforms, including websites, social media, presentations, and other educational channels.
• Support production activities associated with public awareness campaigns, including PTSD Awareness Month and other National Center for PTSD outreach initiatives.

Video Editor

• Manage animated video production projects from project initiation through final delivery, ensuring completion within established schedules and project timelines.
• Develop and maintain detailed production schedules, milestones, workflows, and deliverable tracking.
• Coordinate production activities among project managers, subject matter experts (SMEs), scriptwriters, storyboard artists, animators, voice talent, editors, and Government stakeholders.
• Oversee all phases of production, including pre-production planning, storyboarding, animation, narration recording, editing, quality review, revisions, and final delivery.
• Ensure production activities align with approved scripts, creative direction, scientific evidence, and Government requirements.
• Monitor production progress, identify schedule risks or resource constraints, and implement corrective actions to maintain project timelines.
• Coordinate Government review cycles and ensure stakeholder feedback is incorporated into production deliverables.
• Ensure all video products meet established standards for quality, accessibility, branding, and technical specifications.
• Verify that multimedia content accurately reflects current clinical evidence and approved educational messaging regarding trauma, PTSD, evidence-based treatments, and co-occurring conditions.
• Ensure visual and audio content remains respectful, trauma-informed, culturally sensitive, and appropriate for diverse audiences, including Veterans and individuals who have experienced trauma.
• Maintain production documentation, schedules, version control, approvals, and project records throughout the production lifecycle.
• Support distribution planning by preparing final production files suitable for web, social media, presentations, and other digital communication platforms.
• Collaborate with Government personnel to ensure deliverables support public education initiatives, including PTSD Awareness Month campaigns and clinical outreach efforts.

Video Producer

Content Writer

• Research, write, and revise scripts for animated educational videos that communicate evidence-based information related to trauma, PTSD, effective treatments, and co-occurring conditions.
• Translate scientific literature, clinical protocols, and technical information into clear, accurate, and engaging scripts using plain language principles appropriate for public audiences.
• Develop storylines, dialogue, narration, scene descriptions, and visual cues that effectively communicate educational content while maintaining audience engagement.
• Collaborate with Subject Matter Experts (SMEs), clinicians, project managers, Government stakeholders, and production teams to ensure scripts accurately reflect current clinical evidence and approved treatment guidance.
• Ensure all scripts maintain a serious, compassionate, and hopeful tone that encourages treatment engagement while avoiding stigmatizing or triggering language.
• Develop scripts that are culturally sensitive, trauma-informed, and inclusive of diverse populations and experiences.
• Incorporate Government feedback and stakeholder comments throughout multiple review and approval cycles.
• Coordinate with storyboard artists, animators, voice talent, and production staff to ensure scripts support effective visual storytelling and animation production.
• Ensure scripts are appropriately structured for animation timing, pacing, narration, and visual transitions.
• Prepare supporting documentation, script revisions, production notes, and version control records as required.
• Ensure written products comply with applicable Federal plain language guidance, accessibility standards, and project-specific quality requirements.
• Support educational outreach initiatives by developing content suitable for digital media, public awareness campaigns, and other communication platforms as directed.

Scriptwriter

2D Artist

• Plan, design, and produce original animated graphics, illustrations, visual effects, and multimedia assets for educational videos and digital communications.
• Develop visual concepts that effectively communicate complex behavioral health and clinical information in a clear, engaging, and accessible manner.
• Create animations that accurately represent evidence-based information regarding trauma, PTSD, effective treatments, recovery, and co-occurring conditions.
• Design characters, environments, icons, infographics, motion graphics, and other visual elements that support educational storytelling while maintaining visual consistency across projects.
• Produce images, animations, and visual effects for use across multiple digital platforms, including websites, social media, presentations, and educational materials.
• Collaborate with Subject Matter Experts (SMEs), scriptwriters, project managers, and Government stakeholders to ensure visual content accurately reflects scientific evidence and approved clinical protocols.
• Interpret storyboards, scripts, and creative direction to develop compelling visual narratives that encourage treatment engagement and improve public understanding.
• Revise artwork and animations based on Government review, stakeholder feedback, and quality assurance processes.
• Ensure all visual products comply with established branding, accessibility, and Section 508 requirements, as applicable.
• Apply visual design principles that are inclusive, culturally sensitive, and appropriate for audiences with diverse backgrounds and traumatic experiences.
• Maintain organized project files, graphic assets, templates, and documentation to support efficient production and future updates.
• Coordinate with production staff to ensure graphic elements integrate seamlessly into final animated video products.

Animated Graphic, Visual Artist

Change Management

• Develop, implement, and maintain organizational change management strategies that support the successful delivery of modernization initiatives across the VFMP Modernization Portfolio.
• Assess organizational readiness and identify potential impacts associated with new technologies, business processes, and modernization initiatives.
• Develop change management plans that address stakeholder engagement, communications, training, user adoption, resistance management, and transition activities.
• Collaborate with Government stakeholders, Integrated Project Teams (IPTs), project managers, business owners, and technical teams to ensure change management activities are integrated into project planning and execution.
• Develop and execute communication strategies that provide timely, accurate, and consistent information regarding modernization initiatives, project milestones, system changes, and implementation activities.
• Create communication materials, user guides, presentations, job aids, training materials, frequently asked questions, and other documentation supporting organizational change.
• Coordinate and support training activities to prepare end users for new systems, business processes, and operational procedures.
• Identify organizational risks associated with change initiatives and recommend mitigation strategies to minimize disruption to business operations.
• Monitor stakeholder engagement and user adoption through surveys, feedback mechanisms, performance metrics, and readiness assessments.
• Measure and report the effectiveness of change management activities using established Key Performance Indicators (KPIs) and other performance measures.

Change Management Specialist

Data Modeler

• Design, develop, and maintain conceptual, logical, and physical data models that support the VFMP Modernization Portfolio.
• Produce comprehensive database design documentation, including entity relationship diagrams, data models, data dictionaries, metadata definitions, and data flow diagrams.
• Analyze business requirements and translate them into scalable, efficient, and maintainable database designs.
• Evaluate and configure database technologies to align user requirements with system capabilities, performance objectives, and operational needs.
• Determine appropriate database structures, file organization, indexing strategies, partitioning methods, and storage optimization techniques.
• Define and implement database security, data integrity, and access control procedures consistent with VHA and Federal information security requirements.
• Plan, coordinate, and support the migration and conversion of legacy databases into modernized environments while preserving data quality and integrity.
• Collaborate with application development, systems engineering, and EDI teams to ensure data models support provider, eligibility, claims, and related transaction processing.
• Support modernization initiatives that improve efficiency across high-volume business operations, including:
• - Beneficiary enrollment
• - Claims adjudication
• - Appeals processing
• - Benefits coordination
• - Care coordination
• - Pharmacy support
• - Nurse review
• - Processing of non-standard customer requests
• Ensure data models enable modernization objectives by supporting:
• - Inventory management within established Key Performance Indicators (KPIs)
• - Processing timeliness as operational volumes increase
• - High levels of data accuracy and integrity
• - Enterprise performance measurement and reporting
• - User-friendly and maintainable solutions for VFMP and VHA
• Collaborate with Integrated Project Teams (IPTs), business analysts, solution architects, database administrators, and vendors to ensure consistent enterprise data architecture.
• Identify opportunities to improve data quality, reduce redundancy, standardize data definitions, and enhance enterprise data governance.
• Support testing, validation, and quality assurance activities to ensure data models function as intended within enterprise applications.
• Document data standards, modeling conventions, database architecture, and migration procedures to support long-term system maintenance.

Project Manager

• Responsible for leading, coordinating, and ensuring the successful execution of modernization initiatives supporting the Veterans Health Administration (VHA) Veterans Family Member Program (VFMP) Modernization Portfolio.
• Provides oversight of projects from initiation through completion, ensuring all scope, schedule, quality, and contractual requirements are met while supporting the continued delivery of modernization solutions that improve operational efficiency, scalability, and service delivery.
• Serves as the primary coordinator across Government stakeholders, Integrated Project Teams (IPTs), vendors, and technical teams to ensure projects are delivered in full, without barriers or partial solutions.
• Lead the planning, execution, monitoring, and delivery of modernization initiatives within the VFMP Modernization Portfolio.
• Ensure all project deliverables are completed in accordance with contract requirements, Government standards, and approved project governance processes.
• Provide clear direction to project teams by defining work requirements, assigning responsibilities, identifying priorities, and establishing the most efficient path for successful project completion.
• Coordinate cross-functional efforts involving business, operational, technical, and vendor stakeholders to ensure seamless project execution.
• Identify, manage, and mitigate project risks, dependencies, and issues that may impact project success, with particular emphasis on EDI-related dependencies.
• Support modernization initiatives that improve efficiency across high-volume business operations.
• Monitor project performance using established metrics and provide regular status reporting to Government leadership and stakeholders.
• Facilitate communication among Government program offices, contractors, vendors, and Integrated Project Teams (IPTs).

VA Project Manager

Program Manager

• Lead the planning, initiation, execution, monitoring, and closeout of complex healthcare programs supporting an integrated healthcare system.
• Provide strategic oversight of enterprise initiatives, including Federal EHR implementation, PACT Act initiatives, access improvement efforts, OPPE, and other VHA priorities.
• Manage contract performance, project schedules, deliverables, staffing, and resource allocation across multiple workstreams.
• Collaborate with VA leadership and cross-functional stakeholders to establish priorities, resolve issues, and achieve targeted program outcomes.
• Oversee program governance, risk management, performance reporting, and quality assurance activities.
• Direct project management activities using industry best practices and established project management methodologies.
• Provide oversight of data analytics, performance metrics, dashboard development, and reporting to support executive decision-making.
• Support budget planning, financial tracking, and budget application management activities.
• Identify opportunities for process improvement and automation to improve operational efficiency and program performance.
• Lead organizational change management efforts supporting implementation of clinical, operational, and technology initiatives.
• Ensure compliance with VA policies, federal regulations, and contractual requirements.
• Mentor project managers and technical staff while fostering collaboration across multidisciplinary teams.

VA Program Manager

Financial Planning and Analysis

• - Conduct in-depth research to gather data relevant to IT and non-IT projects. Analyze complex datasets to generate actionable insights and recommendations.
• - Prepare and present detailed reports, briefing materials, and updates for ITW leads, stakeholders, and VHA executive leadership. Maintain precise documentation to support strategic decisions.
• - Assist with the development of project plans, schedules, deliverables, and key performance indicators (KPIs) for various initiatives within ITW.
• - Organize and provide logistical support for ITW meetings and briefings, ensuring proper communication with stakeholders.
• - Maintain documentation of research findings, project updates, and meeting minutes, ensuring accessibility and traceability of project artifacts.
• - Facilitate the progression of both IT and non-IT projects, ensuring alignment with VHA's strategic objectives and adherence to governance processes.

IT Budget Analyst

Software Engineer

• Design, develop, and maintain ServiceNow integrations using IntegrationHub, Flow Designer, REST/SOAP APIs, MID Servers, and other integration technologies.
• Lead technical implementation efforts for ServiceNow integration projects while ensuring alignment with enterprise architecture and development best practices.
• Collaborate with cross-functional teams across client and partner organizations to deliver scalable and reliable integration solutions.
• Analyze technical requirements and translate business needs into effective ServiceNow integration designs.
• Identify implementation risks, troubleshoot complex issues, and drive timely resolution to maintain project momentum.
• Develop and maintain technical documentation, interface specifications, system diagrams, and operational procedures.
• Coordinate with technical and non-technical stakeholders to ensure alignment across project teams and workstreams.
• Perform code reviews, mentor junior developers, and promote development standards and best practices.
• Support testing, deployment, and production operations, ensuring system stability and continuity of service.
• Contribute to technical analysis, reporting, and continuous improvement initiatives to enhance platform performance and operational efficiency.

Senior Developer

• Provide project management, scheduling, analysis, testing, and implementation support for VA initiatives.
• Lead planning, coordination, and execution of complex healthcare modernization projects.
• Develop and maintain comprehensive project schedules that track systems development.
• Oversee testing strategy development, integration testing, end-to-end testing, and readiness assessments.
• Support VA project management leadership by coordinating multiple concurrent Payer EDI modernization initiatives.