Granicus

Product Manager

• Lead and manage a team of technical product managers to ensure the success of products, platform services and implementation
• Manage the long-term technical product vision with a focus on architecture, scalability, integrations, and technical feasibility and can translate that vision into tangible, actionable plans
• Develop and execute specific product features, from ideation to implementation
• Prioritize product deliverables against competing high-value features, clearly understanding trade-offs
• Utilize data-driven insights to decide when, what and how to deliver appropriate product scope
• Proven ability to communicate, present, and sell your ideas to senior executives
• Bring a detailed eye for user experience and design to ensure features drive high adoption, amazing quality and customer enthusiasm
• Facilitate ideation within a specific product area through internal brainstorming, user outreach, feedback and usage data analysis, and intimate knowledge of the competitive landscape
• Establish shared vision across the company by building consensus on priorities leading to product execution and launch
• Support a team of world-class engineers, product managers and designers throughout product lifecycle acting as a bridge between engineering and product strategy
• Define, analyse, and report on the metrics that determine the success of feature launches or experiments
• Monitor adoption, usage and revenue impact of new services and enhancements and report on release impact as necessary
• Engage with customers through a variety of channels and serve as the voice of the customer internally
• Engage with the internal Implementation Services teams to understand, prioritize and productize specific customer needs.
• Act as a mentor and resource to other Product team members
• Participate in the continuous improvement and scaling of Product Management best practices at Granicus

Technical Director, Product Management

• Demonstrate Product Mastery: Develop and maintain a deep understanding of the product’s features, user journeys, technical architecture, and business value.
• Apply AI/ML Fluency to Drive Innovation: Demonstrate familiarity with Agentic AI concepts and a strong innovation mindset.
• Lead PI Planning & Value Stream Alignment: Drive effective program increment planning by aligning team objectives with strategic goals across value streams.
• Own Backlog & Sprint Readiness: Maintain a well-groomed Jira backlog that reflects product priorities and technical feasibility.
• Lead Agile Team Integration & Story Development: Actively participate in agile ceremonies and serve as the product voice within the team.
• Facilitate Cross-Functional Alignment & Communication: Collaborate with engineering, design, QA, and business stakeholders to clarify requirements, resolve ambiguities, and ensure smooth execution.

Account Executive

• The Account Executive will drive revenue growth by helping special district governments modernize how they serve their communities.
• This hunter-farmer hybrid role combines new business development with strategic account expansion across a defined territory.
• Building a market plan, proactive and intentional outreach, and continuing through all phases of the sales process culminating in sales win/close.
• Identify and penetrate high-potential districts.
• Develop comprehensive account strategies that map organizational structure, identify champions, understand procurement cycles, and create multi-year expansion roadmaps.
• Lead the complete sales cycle: cold outreach through contract signature, including discovery, solution design, demonstration, proposal development, and negotiation.
• Generate new pipeline through prospecting, association engagement, referrals, and market research.
• Expand existing accounts by identifying cross-sell opportunities as districts' needs evolve and new products launch.
• Conduct penetrating discovery that uncovers not just what districts say they need, but what they don't yet know they need—connecting current pain points to broader operational transformation.
• Challenge district thinking by introducing best practices from peer districts, market trends they haven't considered, and innovative approaches to longstanding problems.
• Deliver compelling demonstrations to groups of 1-25 stakeholders with varying technical sophistication and competing priorities—making complex solutions feel accessible and necessary.
• Teach, don't just sell: position yourself as the expert who helps districts understand emerging compliance requirements, changing citizen expectations, and opportunities to operate more effectively.
• Manage your territory like a business.
• Meet aggressive activity metrics.
• Collaborate across teams.
• Establishing credibility in the special districts community and develop a referral engine.
• Be prepared to travel approximately 30-40% of the time to engage with clients and prospects effectively.

Account Executive – Community Services

Sales Operations Manager

• Develop bottom up and top-down analyses of market size, penetration, and product mix to help develop territories and whitespace/greenfield opportunities
• Analyze and communicate monthly sales progress against major KPIs; provide areas of improvement
• Provide ad hoc sales reporting to support wider sales org as well as visualize groups of reports into dashboards
• Identify process inefficiencies, implement solutions, and track progress against end goal
• Provide analyses on sales funnel to find bottlenecks in process and increase funnel velocity
• Engage with sales org to consistently obtain feedback on systems, processes etc. to improve performance
• Work with Finance team on annual setting of targets, quotas, etc. and maintaining them throughout the year
• Work with Salesforce Admin team to ensure its structure can support enhanced sales productivity reporting and be the “source of truth”
• Consistently look for ways to structure, streamline and automate reporting and processes
• Ability to analyze large datasets and make sense of them in order to find operational improvements and scale
• Maintain weekly sales forecast
• Help with Board reporting and ensuring the accuracy of numbers/metrics reported
• Other duties as assigned

Artificial Intelligence

• Play a strategic and highly visible role shaping how government agencies leverage AI to transform service delivery.
• Operate as a trusted advisor to executives and program leaders.
• Lead complex discovery and architect high-impact AI solutions.
• Quantify multi‑dimensional value across operations, policy, and constituent experience.
• Influence both solution strategy and product direction while mentoring peers.
• Elevate value engineering practices across the organization.

Senior Value Engineer – Agentic AI

Customer Support

• Manage customer care requests and coordinate their resolution with internal partner teams
• Handle escalated and complex cases, particularly involving advanced support and executive-level customers
• Manage executive customer relationships, ensuring priority treatment of issues
• Moderate the Granicus govCommunities, addressing complex customer inquiries
• Track and report on the resolution of escalated cases
• Provide insights and recommendations based on trends identified in cases

Customer Care Specialist

Technical Product Manager

• Own the roadmap for GXA Agentic, translating long-term vision into actionable deliverables that deliver user value quickly.
• Define, prioritize, and manage features that leverage AI agents for automation, personalization, and decision support.
• Lead the evaluation, selection, and integration of third-party products and platforms, ensuring compatibility, scalability, and security.
• Develop and maintain a framework for assessing potential integration partners, including technical fit, business value, and compliance with organizational standards.
• Collaborate with cross-functional teams—including engineering, data science, design, DevOps, and security—to deliver high-quality integrations and ensure optimal performance.
• Define and prioritize product requirements, collaborating closely with internal and external stakeholders to shape and deliver on the product roadmap.
• Monitor adoption, usage, and revenue impact of new AI-driven services, features, and integrations.
• Analyze product metrics (usage, engagement, profitability) to inform strategy and optimize performance.
• Expand customer use cases into platform-wide requirements, ensuring scalability and interoperability.
• Act as a thought leader for AI agentic and integration capabilities within GovTech.
• Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives, including those essential for scale and integration.
• Define, analyze, and report on key success metrics for performance, and make data-driven recommendations to improve adoption, usage, and impact.
• Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing.
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability.

Senior Technical Product Manager

Solutions Engineer

• Own discovery and solution design for qualified opportunities across government verticals
• Facilitate structured discovery sessions with stakeholders to uncover goals, metrics, blockers, and context
• Translate customer needs into compelling, actionable solution designs that reflect product fit and implementation strategy
• Partner with AEs to shape opportunity flow—including qualification, stakeholder coverage, and demo alignment
• Work cross-functionally with Architects, Product, and Services to validate solution approaches and flag risks early
• Contribute to internal frameworks, configuration playbooks, and reusable content based on live deal experience
• Share insights from discovery and solutioning that inform messaging, product direction, or field enablement

Solutions Consultant

• Drive sales generation and foster market expansion within the designated territory.
• Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
• Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions.
• Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential.
• Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement.
• Guide and educate prospects through the purchasing journey, providing insights and assistance as needed.
• Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
• Gain deep insight into intricate customer requirements across operational, business, and technical domains, tailoring solutions accordingly.
• Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies.
• Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals.
• Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation.
• Actively pursue leads generated through personal efforts and marketing initiatives, ensuring no opportunity is left untapped.
• Assist in formulating sales strategies in collaboration with the management team, drawing on market insights and client feedback.
• Maintain meticulous documentation of all interactions, activities, and correspondence in our Salesforce CRM system.
• Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers, providing comprehensive insights into sales performance and market trends.
• Be prepared to travel approximately 25% of the time to engage with clients and prospects effectively.

Enterprise Account Executive

Manager

• Oversee a team of Implementation and Technical Consultants who are responsible for government and municipal agency projects.
• Monitor team utilization within Project Management Software to ensure team is meeting 75% utilization.
• Set annual performance targets for individuals and the team and conduct performance reviews.
• Oversee the assignment of projects to Implementation Consultants.
• Provide executive leaders with the information needed to assess which proposals have the highest potential value, impact and strategic alignment.
• Provides transparency into the organizations backlog, providing visibility to work in flight, aligned to progress against defined scope.
• Monitors, maintains and reports program health (i.e., progress of feature completion, program predictability) with the purpose to provide transparency on program delivery of value.
• Proactively manages project risk and escalations through data-driven analytics and ongoing risk remediation efforts.
• Create a formalized & repeatable process to capture lessons learned and incorporate the learnings into future projects.
• Establish the client-facing structure, hiring, capacity planning and managing staffing requirements in line with pipeline development.
• Oversee training development and delivery within the implementation of projects.
• Contribute to the 30-60-90 Day Onboarding Delivery for new hires.
• Establish close working relationships with cross-functional teams (e.g., Product Management, Engineering & Sales) to continually drive improvement in the OneView platform and products.
• Coordinate with the leaders across Granicus to develop and maintain implementation (client-facing) migration and implementation projects.

Implementation Manager

• Build a deep understanding of UK public sector needs, procurement behaviours, digital maturity, and regulatory expectations.
• Capture customer requirements across the portfolio and translate them into clear guidance for the Regional GM and global Product Management.
• Identify market gaps and emerging needs that influence product positioning and commercial opportunities.
• Act as the product counterpart to the Regional GM in shaping regional strategy and commercial execution.
• Provide structured input into pipeline, forecasting, deal strategy, and key account planning.
• Support the GM with clear market evidence and analysis during annual planning, go-to-market adjustments, and regional performance reviews.
• Serve as the UK market representative to global Product Management leadership.
• Provide validated market insights that inform prioritisation and roadmap decisions.
• Collaborate with global PMs to refine features, use cases, and release plans for UK success.
• Maintain a comprehensive, continually refreshed view of competitor capabilities, pricing, packaging, and positioning.
• Synthesize this information into practical recommendations for Sales, Marketing, and the Regional GM.
• Evaluate pricing performance in the UK and provide evidence-based recommendations for adjustments.
• Assess competitive pricing benchmarks and inform discount guidance, packaging decisions, and deal strategy.
• Partner with Sales leadership to inform strategy for key accounts and strategic opportunities.
• Track adoption, ARR growth, attach rates, retention, and win/loss outcomes across the region.

Regional Product Manager

Systems Engineer

• Design, standardize, and support system interoperability across core business platforms.
• Partner closely with internal stakeholders to understand business processes and define integration requirements.
• Architect solutions that improve data flow, automation, and operational efficiency across the organization.
• Design integration patterns and oversee integration development work using tools like Workato, MuleSoft, etc.
• Support testing and deployment, troubleshoot issues, and ensure integrations align with business needs.

Senior Business Systems Analyst

DevOps Engineer

• Provide production support on a shift according to the team on-call roster.
• Work on SRE projects and Tech support escalated and internal engineering/implementation team raised tickets.
• Monitor and Maintain Systems.
• Respond to alerts and incidents promptly to ensure high availability.
• Implement effective alerting & notifications, minimizing false alerts.
• Create and manage effective SRE Dashboards to report Key business metrics, SLAs, SLOs, SLIs & error budgets.
• Proactively & effectively evaluates capacity planning to handle growth - scalability & traffic load.
• Actively participate in troubleshooting and resolving incidents, performing root cause analysis, Incident post mortems and implementing long-term fixes to prevent recurrence.
• Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
• Partner closely with DevOps and Software Engineering teams to enhance system reliability.
• Create and maintain documentation for technology, architecture, processes, procedures, and troubleshooting guides.

Site Reliability Engineer

Sales

• Lead a high-performing team of Account Executives focused on selling technology solutions.
• Deliver financial results through accurate forecasting, budget planning, and proactive variance management.
• Build a high-performing team by recruiting, developing, and retaining top sales talent.
• Contribute market insights to strategic planning and resolve challenges swiftly.
• Set clear sales objectives and quotas that support broader organizational priorities.
• Expand customer base through strategic account planning and relationship-building.
• Influence product strategy by identifying platform opportunities and surfacing customer needs.
• Continuously develop expertise and share insights across the organization.
• Drive business unit success by consistently meeting and exceeding quarterly quota targets.

Sales Director

Support Engineer

• Autonomously and confidently handle complex customer issues
• Proactively work directly with customers via email, chat, support tickets, phone calls and virtual face to face meetings to resolve their support query.
• This includes accurate record keeping in Salesforce across the customer account, support ticket, phone call or meeting and On - Call support.
• Become a subject matter expert on the Products you support
• Effectively collaborate with key internal teams spanning Technical Support, Engineering, Product and Service Delivery
• Work directly with clients to understand issues, document in a case, and work towards resolution.
• Adherence to our Service Level Agreements (SLAs), this includes customer response times, triaging of high severity issues, timely resolution of issues.
• Serve as an escalation point for key internal teams such as Customer Success, Sales, Product & Engineering and Management
• Complete ownership of technical issues as you collaborate with Product and Engineering teams to resolve more advanced issues
• Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention.
• Adherence to rotational / fixed shifts and On - Call support.
• Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems.