Granicus

Communications

• Contribute to the design, development, and delivery of omnichannel campaigns and content
• Collaborate with experience design practitioners and data analysts to assess and improve effectiveness
• Support key message development and evaluation of current customer content
• Develop email campaign plans, A/B testing, campaign building, segmentation, and outreach tracking strategies
• Analyze customer data for effective audience segmentation and implement personalized messaging strategies
• Monitor and analyze the performance of email and SMS campaigns, refining messaging and improving future campaigns
• Draft content for email, SMS, social media, and web-based campaigns
• Ensure alignment of technical solutions with reporting needs, pulling data and insights to measure campaign effectiveness

Communications Coordinator

Artificial Intelligence

• Generate $1,000,000 in pipeline annually leveraging professional network, partnerships and relationships from 10+ years experience in government or public sector technology, to generate demand through targeted outreach initiatives in partnership with AI GTM strategy team and demand generation team to prospect ideal customers
• Conduct a high volume of AI discovery calls with public sector prospects and existing Granicus customers
• Leverage AI to identify key customers through budget, council and other publicly available data and build hypotheses to inform high tough, highly strategic conversations with senior government officials
• Run structured discovery to identify the customer’s highest-value AI and process automation opportunities
• Partner with BDRs and AEs on early stage discovery, as well as AI Value Engineers on discovery and solutioning phases to compel senior City, County and State leaders to engage in co-development programs with Granicus
• Own opportunity progression from initial conversation through qualified opportunity; partner with AI Process Analysts on continued opportunity progression
• Scope, propose and facilitate targeted pre-sales engagements, including workshops, on-site working sessions, demonstrations, and forward-deployed team pilots
• Maintain disciplined pipeline hygiene in Salesforce, including meeting outcomes, qualification notes, next steps, and accurate stage progression
• Partner with RevOps and Marketing on lead routing, qualification criteria, and feedback loops to improve top-of-funnel quality
• Surface strategic customer patterns such as use cases, objections, and readiness gaps to Product, Product Marketing, and Marketing teams to help sharpen Granicus’ AI solution and GTM strategy
• Collaborate with Account Executives across segments to identify Granicus AI opportunities inside existing customers, as well as prospects, and serve as the AI expert on client-facing calls

Principal AI Solutions Advisor

Product Manager

• Own portfolio-level business outcomes including revenue growth, retention, platform adoption, and customer expansion.
• Develop a deep understanding of government customers, including their constituent engagement goals, internal workflows, operating models, data needs, and backend processes.
• Spend regular time with customers, prospects, and customer-facing teams to inform roadmap priorities and validate product decisions.
• Clarify GXI’s role across the Granicus Experience ecosystem, including its relationship to GXC and GXA.
• Define product-led growth pathways that drive adoption, activation, expansion, and retention.
• Identify packaging and monetization opportunities, including what should be bundled, premium, cross-sold, or used to support upgrade motions.
• Partner with UX and research to turn customer needs into intuitive, high-value product experiences for both external-facing and internal government use cases.
• Drive alignment among senior leaders across engineering, design, product marketing, sales, customer success, finance, and other business stakeholders.
• Use customer feedback, product usage data, market signals, and commercial input to make disciplined prioritization decisions and document best practices for Emerging Product Team.
• Establish success metrics for GXI, including adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact.
• Communicate roadmap, strategy, tradeoffs, and outcomes clearly to executive and cross-functional audiences, including Board-level presentation slides.
• Partner with executive leadership to define long-term investment priorities.

Senior Principal Product Manager – GXI

Program Manager

• Own and manage early-stage adoption for new AI features and products
• Define program goals, timelines, and success criteria
• Coordinate customer participation with Sales, Presales, and Implementation partners
• Collect and synthesize feedback to inform product improvements and release decisions
• Partner with Product and Engineering teams to support release readiness planning
• Track and coordinate resolution of issues identified during early adoption
• Support validation that new releases continue to perform as expected across existing functionality
• Serve as a central point of coordination across Engineering, Design, Presales, and Implementation
• Facilitate regular check ins focused on readiness, risks, and launch coordination
• Provide clear visibility into early adoption outcomes and readiness status

Senior Program Manager

Full-stack Engineer

• Direct the agent array on production workstreams — decompose problems into tasks suitable for agent execution, dispatch them, and integrate the output into shipped software.
• Review agent-generated pull requests at volume and at depth — identify correctness, security, and accessibility defects that automated tests do not catch, while maintaining review throughput and a consistent quality bar.
• Author evaluation suites that make quality measurable — define criteria under which the pipeline validates correctness rather than relying on subjective assessment.
• Own quality end to end — correctness, performance, security posture, and WCAG accessibility of the software your team ships, irrespective of which component or agent produced the initial implementation.
• Advance workstreams along the autonomy ladder on the basis of evidence — move work from supervised to autonomous execution when measured reliability supports it, and revert promptly when it does not.
• Strengthen the development lifecycle itself — identify where patterns, prompts, or pipeline components degrade at volume and work with the lead architect to remediate them.
• Maintain agent operations within the security boundary — branch-only execution, vaulted credentials, sandboxed actions, and in-VPC inference. Throughput does not justify exceptions.

Software Engineer 4, AI-Native

• Develop high-quality services using Java/Spring Boot or Python microservices
• Lead architectural decisions across microservices, distributed systems, event-driven patterns, and cloud components
• Provide guidance and review for React + TypeScript implementations
• Diagnose complex production issues and drive optimizations
• Accelerate engineering efficiency by championing AI-assisted development tools
• Mentor developers across various career levels

Manager – Software Engineering

Performance Marketing

• Activate Demand Strategy: Translate approved marketing and product strategies into integrated demand programs for emerging technology and AI products.
• Drive Integrated Events & Executive Engagement Activation: Execute event marketing strategy and activation for paid events.
• Orchestrate Cross‑Channel Execution: Own execution plans, timelines, and dependencies across social, email, digital marketing, and events.
• Activate Content and Engagement by Buyer Stage: Ensure messaging accuracy and alignment to buyer stage, identify content gaps.
• Monitor Performance & Feed Insights Upstream: Track performance from inquiry through SQL and pipeline contribution.
• Leverage Artificial Intelligence and Marketing Technology: Use AI and marketing technology platforms to scale campaigns, personalize engagement, and improve efficiency.

Demand Generation Marketing Manager

Account Manager

• Nurture and maintain complex existing accounts and foster market expansion within the designated territory.
• Serve as a trusted advisor to clients, offering strategic guidance and proactively addressing challenges or concerns.
• Negotiate contract renewals and service agreements, securing favorable terms while ensuring client retention and satisfaction.
• Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
• Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions.
• Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential.
• Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement.
• Guide and educate prospects through the purchasing journey, providing insights and assistance as needed.
• Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
• Gain deep insight into intricate customer requirements across operational, business, and technical domains, tailoring solutions accordingly.
• Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies.
• Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals.
• Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation.
• Actively pursue leads generated through personal efforts and marketing initiatives, ensuring no opportunity is left untapped.
• Assist in formulating sales strategies in collaboration with the management team, drawing on market insights and client feedback.
• Maintain meticulous documentation of all interactions, activities, and correspondence in our Salesforce CRM system.
• Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers, providing comprehensive insights into sales performance and market trends.
• Be prepared to travel approximately 30% of the time to engage with clients and prospects effectively.

Strategic Account Manager

• Partner directly with clients during implementation to understand use cases, success criteria, and risk tolerance
• Translate client requirements into evaluation frameworks, prompt strategies, and test coverage
• Act as the quality liaison between client, product, and engineering to ensure alignment pre- and post-launch
• Review and score AI responses using standard rubrics
• Validate against sources/ground truth; flag hallucinations, omissions, and other risks
• Document findings and calibrate with peers to keep scoring consistent
• Build and maintain prompt banks and golden sets (expected results)
• Expand coverage for edge cases, high-risk scenarios, and real user language
• Track regression/drift and feed dashboards and quality reports
• Triage internal and client feedback; synthesize themes across deployments
• Identify systemic risks and escalate high-impact findings with clear, client-relevant context
• Partner with product/engineering to validate and verify fixes, ensuring alignment with client expectations

AI Implementation Quality Analyst

• Define and execute actionable plans to improve the health, usability, and effectiveness of internal AI products supporting Revenue Operations, including sales execution, forecasting, deal governance, proposals, and enablement workflows.
• Own prioritization of AI capabilities, enhancements, and experiments—setting clear scope, sequencing, and delivery timelines aligned to RevOps objectives and capacity.
• Leverage data-driven insight to determine what to build, when to deliver, and how to right-size AI solutions, balancing business value, data readiness, and technical complexity.
• Communicate priorities, tradeoffs, and progress clearly to RevOps and senior leadership, ensuring alignment on outcomes, risks, and expected value.
• Apply a strong product and user-experience mindset to internal AI tools, ensuring solutions drive high adoption, trust, quality, and productivity across revenue teams.
• Develop deep subject-matter expertise in targeted RevOps domains (e.g., forecasting, deal inspection, RFPs, proposals, sales workflows) through stakeholder discovery, workflow analysis, usage data, and performance outcomes.
• Build alignment and momentum with engineers, data teams, product leaders, and RevOps stakeholders to move prioritized AI initiatives from concept through production and sustained use.
• Define, track, and report the metrics that determine success of AI initiatives, including adoption, accuracy, time saved, process efficiency, deal quality, and revenue impact.
• Monitor post-release performance of AI services and enhancements, assessing usage, effectiveness, and downstream business impact, and iterate based on findings.
• Act as the internal voice of RevOps users by continuously incorporating feedback from Sales, Enablement, Proposal, and Operations teams into roadmap decisions and solution improvements.

Associate Product Manager

Marketing

• Activate Demand Strategy: Translate approved marketing and product strategies into integrated demand programs for emerging technology and AI products.
• Drive Integrated Events & Executive Engagement Activation: Execute event marketing strategy and activation for paid events.
• Orchestrate Cross‑Channel Execution: Own execution plans, timelines, and dependencies across social, email, digital marketing, and events.
• Activate Content and Engagement by Buyer Stage: Ensure messaging accuracy and alignment to buyer stage.
• Monitor Performance & Feed Insights Upstream: Track performance from inquiry through SQL and pipeline contribution.
• Leverage Artificial Intelligence and Marketing Technology: Use AI and marketing technology platforms to scale campaigns, personalize engagement, and improve efficiency.

Segment Marketing Manager

Sales

• Lead a high-performing team of Account Executives focused on selling innovative technology solutions to Local Government agencies.
• Deliver financial results through accurate forecasting, budget planning, and proactive variance management.
• Build a high-performing team by recruiting, developing, and retaining top sales talent, while fostering a culture of accountability, coaching, and continuous improvement.
• Execute operational excellence by contributing market insights to strategic planning, resolving challenges swiftly, and implementing scalable sales systems and processes.
• Align with national goals by setting clear sales objectives and quotas that support broader organizational priorities.
• Expand our white space through strategic account planning, vertical marketing tactics, and deep relationship-building with key stakeholders in local agencies.
• Influence product strategy by identifying platform opportunities and surfacing customer needs and competitive trends.
• Stay ahead of the curve by continuously developing your expertise and sharing insights across the organization.
• Drive business unit success by consistently meeting and exceeding quarterly quota targets.

Director, Sales

Business Development Rep

• Meet or exceed quarterly quota targets for qualified sales meetings (SALs) held and Stage 2 opportunities (SQLs)
• Build and execute a territory plan aligned with assigned Business Development Managers, Marketing and UK market priorities
• Generate pipeline through inbound lead qualification and targeted outbound prospecting across public sector accounts, ensuring timely follow-up, qualification, and nurturing of marketing-generated leads and website enquiries
• Maintain detailed and accurate records of all activities, contacts, and accounts in Salesforce
• Engage senior public sector leaders with relevant, insight-led messaging that reflects Granicus’ differentiated value in digital government and citizen engagement
• Proactively identify, research, and engage target organisations and senior stakeholders (e.g., Directors, Heads of Service, Digital Leaders, and C-suite equivalents) through phone, email, and multi-channel outreach, demonstrating strong cold-calling discipline
• Demonstrate strong cold-calling discipline, confidently initiating conversations with senior decision-makers across the public sector
• Partner with Business Development Managers and Marketing to build and maintain territory/account plans, align messaging and target personas, and generate qualified discovery meetings that convert into sales opportunities and pipeline
• Participate in marketing campaigns, programmes, and events (including post event outreach and attendance where relevant)
• Plan and manage daily/weekly outreach to maintain full territory coverage
• Continuously develop knowledge of Granicus products, UK public sector priorities, GovTech/SaaS trends, and the competitive landscape
• Participate in regional sales meetings and UK-wide team collaboration

Business Development Representative

Solutions Engineer

• Working on the Solution Consultant team at Granicus offers the opportunity to leverage human-centered practices and a systems-thinking approach to transform how people experience public services.
• Our Solution Consultants serve as both technical and consultative strategy leads, analyzing the current state customer experience, then mapping an idealized journey to meet our customers’ goals and inspire new approaches.
• Solution Consultants lead discovery and technical demonstration activities to understand our customers’ needs and their overall goals.
• Conduct individual interviews, facilitate discovery workshops, and review content or data to glean insights – then develop actionable plans for enhanced digital experiences.
• Produce artifacts to aid the development of strategies that meet real human needs – including personas, journey maps, messaging frameworks and more.
• Responsible for providing agencies with guidance in various spheres of business, including engagement strategy, business transformation, and digital and innovation capabilities.
• Participate in these processes and mentor others to improve their skills.

Senior Solutions Consultant

• Collaborate with product management and business stakeholders to deliver SaaS based solutions.
• Communicate and work effectively with others to create great high quality software.
• Proactively improve our processes and the design and architecture of our products.
• Drive innovation by coming up with new product ideas.
• Perform technology and feasibility studies.
• Design solutions that are highly secure, performant, scalable and highly available.
• Come up with technical solutions to complex problems and push them through to implementation.
• Troubleshoot and fix production issues related to deployments, networking, configuration, databases, performance, stability, security, application logic, etc.
• Help team members solve complex/urgent problems.
• Mentor and provide technical training to team members.
• Help train and onboard new hires.
• Champion the development team’s core values.