Granicus

Marketing

• Develop a strong understanding of each client’s marketing goals, including the unique needs of Destination Marketing Organizations (DMOs), and partner with them to define clear marketing automation objectives and KPIs
• Present performance insights, strategic recommendations, and campaign results to guide ongoing client success and platform adoption
• Manage the full onboarding process for new clients by configuring our preferred or integrated marketing automation platform , establishing key settings, and ensuring a smooth transition into active use
• Deliver comprehensive training on core and advanced features on our preferred or integrated marketing automation platform including segmentation, email creation and testing, scoring, forms, landing pages, A/B testing, automated programs, and performance reporting
• Maintain high data quality standards through accurate list imports, segmentation updates, and adherence to data hygiene practices
• Build email templates aligned to client requirements and troubleshoot issues related to HTML, deliverability, segmentation, and other aspects of platform functionality
• Execute email marketing campaigns and automated workflows using digital marketing best practices and audience-focused strategies
• Utilize strong knowledge of CRM-to–marketing automation integrations and understand how Destination Marketing Organization (DMO) clients leverage CRM data within their marketing programs
• Diagnose and resolve technical issues related to HTML, segmentation, deliverability, and overall system performance while meeting departmental SLAs to ensure reliable and timely client support

Marketing Automation Consultant

Product Manager

• Build deep understanding of UK public sector needs, procurement behaviours, and regulatory expectations
• Shape and influence global roadmaps and sequencing to ensure UK success
• Partner with Customer Success to identify renewal blockers and churn drivers

Senior Product Manager

Data Engineer

• The Data Engineer III is responsible for consistently designing, developing, and operationalizing data analysis and visualizations for the Granicus platform and internal reporting.
• This experienced role will make key architectural decisions about the development of the Granicus data stack, write maintainable code, and debug production issues across the data ecosystem.
• Develop robust ETL processes, ensuring accurate and timely data movement across platforms.
• Design and implement real-time streaming solutions to handle high-velocity data flows for timely insights.
• Employ Python and Pandas for advanced data cleaning, manipulation, and analysis.
• Architect and maintain optimized data warehouses and data lakes, along with designing and implementing effective data models for efficient querying and analysis.
• Proactively tune query performance and data models to deliver fast and reliable data access.
• Collaborate effectively in a remote team setting, communicating proactively and demonstrating a strong sense of ownership.

Account Executive

• Understand customer mission requirements for digital communications with the public, including mapping to Executive Priorities within the Agency, office, or program.
• Develop and independently deliver custom presentations on Granicus to revolutionize the prospect's engagement within the Public Sector.
• Conduct detailed research and comprehensive analysis on the Federal Government Vertical, specific to Civilian Agencies and their business imperatives and challenges to drive demand generation.
• Develop effective and specific sales strategies, territory, and account plans, leveraging all assets available (e.g., lines of service, marketing events, delivery resources) that represent pipeline growth and business opportunities.
• Establishes agency management level relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise).
• Builds a trust foundation on which to provide guidance to enhance agency mission outcomes.
• Lead designated territory, including customer/client relationships, prospect profiling, and sales cycles.
• Encourage all clients to become Granicus references.
• Follow a disciplined approach to maintain a differentiated solutions message that reduces time to identify and pursue a rolling pipeline of opportunities.
• Keep pipeline current and moving up the pipeline curve and into the sales funnel.
• Identify risk elements within Agency mission challenges and leveraging Granicus services portfolio to address.
• Leverage support organizations including Marketing, Inside Sales, Partners, and channels to develop qualified pipeline in the assigned territory.
• Advance and close sales opportunities through the successful execution of the sales strategy and roadmap.
• Develop effective mission-driven strategies for winning in a competitive environment.
• Ability to coalesce internal resources, including sales support, marketing, and solutions consultants, into a team approach in pursuing large deals.
• Meet and exceed quarterly and annual sales targets for new product and services goals.
• Write and present quarterly business reviews to Sales Management, Senior Management, and peers.

Federal Account Executive – Evergreen

Program Manager

• Collaborate with executive stakeholders across the business to structure and scope business problems, develop and analyze requirements, and propose solutions
• Drive program and project management for key initiatives to plan, track, and manage progress on identified strategic initiatives and projects
• Communicate regularly with stakeholders to discuss program status and goals, and solicit feedback and suggestions
• Identify and implement continuous improvement initiatives, methods, and frameworks to create a culture of operational excellence within the organization
• Support change management efforts related to strategic initiatives to ensure sustained achievement of desired outcomes
• Support successful M&A strategy through coordination of end-to-end post-merger integration planning and execution
• Lead process and system discovery, conduct gap analysis, and partner with functional leaders on overall business and post-merger integration strategy

Consultant

• Own discovery and solution design for qualified opportunities across government verticals
• Facilitate structured discovery sessions with stakeholders to uncover goals, metrics, blockers, and context
• Translate customer needs into compelling, actionable solution designs that reflect product fit and implementation strategy
• Partner with AEs to shape opportunity flow—including qualification, stakeholder coverage, and demo alignment
• Work cross-functionally with Architects, Product, and Services to validate solution approaches and flag risks early
• Contribute to internal frameworks, configuration playbooks, and reusable content based on live deal experience
• Share insights from discovery and solutioning that inform messaging, product direction, or field enablement

Solution Consultant

DevOps Engineer

• Support our customers with meeting the needs of their communities and implementing technology in ways that are equitable and inclusive.
• Work to build diverse, inclusive teams.
• Manage the company's information security program.
• Ensure data privacy compliance for employees and customers.
• Engage in ongoing privacy training.

Senior Site Reliability Engineer

Project Manager

• Manage complex mission driven projects for public sector clients
• Own the project scope, timeline, and budget
• Responsible for coordination of cross-functional teams to best serve Granicus customers
• Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
• Leverage company standard processes and tools for executing, tracking, and billing projects
• Serve as an innovator to strengthen the value of Services projects and to expand offerings
• Provide expertise as a trusted advisor to internal resources, customers and partners
• Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
• Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
• Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
• Survey and analyze customer satisfaction of projects delivered by department
• Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Implementation Project Manager

Communications

• Contribute to the design, development, and delivery of omnichannel campaigns and content.
• Collaborate closely with practitioners in experience design and data analysts.
• Assess and improve the effectiveness of programs over time.
• Support key message development, evaluation of customer content, and optimization opportunities.
• Develop campaign plans, A/B testing, segmentation, and outreach tracking strategies.

Communications Coordinator

SEO Marketing

• Manages SEO and CRO services for all assigned accounts, to include meeting all service level agreements.
• Conducts phone and face-to-face consultation, reporting, and training with clients.
• Delivers presentations.
• Educates clients about SEO and CRO, including best practices.
• Provides recommendations for better results.
• Manages client communications and scope changes during project execution.
• Provides professional feedback and guidance when unreasonable demands are made.
• Reviews and responds to clients without delay and with complete answers.
• Assists customers with technical implementations.
• Creates and maintains positive client relationships and high level of client satisfaction.
• Identifies and communicates upsell and cross-sell opportunities.
• Conducts thorough on-page optimization and site health checks.
• Analyzes data trends and organic performance, develops strategic SEO plans, and executes SEO activities to achieve high visibility in search results.
• Implements creative ways to improve organic results and works closely in a consultative role with the clients and SEO team.
• Explains SEO performance issues to clients in ways that are clear, understandable, and valuable.
• Utilizes Google Analytics, Search Console, SEMRush, and other platforms to review SEO performance and provide descriptive, predictive and prescriptive analyses.
• Provides complete and correct monthly and quarterly reports by the 10th business day of the following month.
• Conducts thorough keyword research to ideate, present, and ticket out content according to engagement level.

SEO Analyst

Business Operations

• Contribute to cross-CXS programs and standardization efforts
• Lead AI roadmap and transformation execution in his vertical
• Drive operational cadence of weekly, monthly and quarterly business reviews
• Lead execution of strategic initiatives and operational priorities
• Partner with Sales to coordinate resolution of customer requests, support contract updates, and contribute to RFP responses by aligning operational and service inputs.
• Partner with centralized Business Analysts to deliver insights and reporting
• Partner with FP&A to own resourcing, headcount, financial planning, and partner management
• Drive capacity planning, process improvement, and stakeholder alignment
• Enable VP effectiveness through strategic advising and operational support
• Facilitate collaboration sessions and build proactive relationships across teams. Adapt messaging based on audience and priorities; integrate storytelling dynamically
• Connect use cases to transformation outcomes and organizational goals
• Proactively detect and remediate systemic issues
• Design automation and scalable workflows
• Create tailored reports with insights and strategic narratives
• Lead initiatives with measurable outcomes

Principal - CX Services Business Operations

Customer Success Manager

• Lead Customer Success Team through organizational transition with strategic approach, steadfast adherence to process, and superior supervisory skills
• Create, implement and refine Customer Success programs to drive customer lifetime value through accelerated product adoption
• Develop and optimize automation strategies and workflows to enhance team efficiency and customer experience
• Guide team to proactively review client data and system usage to provide best practice recommendations
• Serve as escalation point for complex customer issues and strategic account challenges
• Analyze metrics and team performance statistics to drive continuous improvement
• Develop and execute strategic upsell/cross-sell initiatives across portfolio
• Coach team members on identifying and pursuing expansion opportunities
• Present solutions and value propositions to client stakeholders
• Collaborate with sales teams on growth strategies
• Manage and mentor customer success consultants daily, ensuring adherence to Service Level Agreements (SLAs)

Manager – Customer Success

Manager

• This role is responsible for managing, shaping and executing the company’s corporate real estate and facilities strategy.
• Develops and implements policies for facility maintenance, space planning, and design/construction.
• Oversees scheduled and ad hoc maintenance for buildings, grounds, and related systems.
• Leads space planning and layout changes to meet evolving business needs and manages all physical office moves.
• Manages vendor sourcing, bidding, and negotiations for renovation and construction projects.
• Serves as a hands-on CRE leader responsible for optimizing the global office footprint, including managing site closures, dispositions, and maintenance programs.
• Partners with brokers to sublease, assign, or terminate leases as required.

Corporate Real Estate and Facilities Manager

Business Development Rep

• Develop and execute a global BDR strategy aligned with revenue targets, GTM priorities, and multi-audience engagement paths
• Drive predictable pipeline growth across inbound and outbound channels; improve stage-to-stage conversion using data-driven experimentation.
• Identify new markets, segments, and partnership opportunities; provide market and customer insights to refine messaging and targeting.
• Leverage AI and automation to improve prioritization, personalization, rep efficiency, and pipeline velocity.
• Lead and develop a ~60-person global BDR organization, including frontline managers and team leads; hire, ramp, coach, and promote top talent.
• Establish KPIs, quotas, operating cadences, and accountability systems to drive consistent performance.
• Own and improve playbooks, call scripts, persona-based sequences for Executives (C-Suite) vs. Functional leaders, automation vs. manual operating models, qualification standards, and handoff processes.
• Partner with Sales leadership on coverage models, ICP alignment, AE handoff, MEDDPICC and Challenger methodologies, and early-stage deal progression.

Director – Business Development

• Develop and maintain enterprise data models aligned with federal and state standards.
• Design data integration strategies across multiple systems and agencies.
• Ensure compliance with FISMA, FedRAMP, NIST, and applicable state data security frameworks.
• Serve as a trusted advisor to federal and state clients, translating business needs into technical solutions.
• Lead customer workshops, requirements sessions, and architecture reviews.
• Communicate complex technical concepts clearly to non-technical stakeholders.
• Establish data governance policies, metadata management, and stewardship practices.
• Implement data quality frameworks and monitoring processes.
• Architect solutions leveraging AWS, Azure, or GCP for government workloads.
• Support migration from legacy systems to modern cloud-based platforms.
• Partner with federal and state stakeholders, program managers, and technical teams to align data strategies with mission objectives.
• Mentor junior architects and data engineers.