Senior Solutions Consultant

Granicus

Senior Solutions Consultant transforming how people experience public services with technology at Granicus. Leading discovery activities to understand customer needs and improve digital experiences.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Working on the Solution Consultant team at Granicus offers the opportunity to leverage human-centered practices and a systems-thinking approach to transform how people experience public services.
Our Solution Consultants serve as both technical and consultative strategy leads, analyzing the current state customer experience, then mapping an idealized journey to meet our customers’ goals and inspire new approaches.
Solution Consultants lead discovery and technical demonstration activities to understand our customers’ needs and their overall goals.
Conduct individual interviews, facilitate discovery workshops, and review content or data to glean insights – then develop actionable plans for enhanced digital experiences.
Produce artifacts to aid the development of strategies that meet real human needs – including personas, journey maps, messaging frameworks and more.
Responsible for providing agencies with guidance in various spheres of business, including engagement strategy, business transformation, and digital and innovation capabilities.
Participate in these processes and mentor others to improve their skills.

Requirements

What you’ll need

Working with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind.
Meeting with agencies and helping them reimagine the connection between people and government.
Developing and delivering effective Pitch, Solution, and Technical demonstrations of Granicus solutions that clearly show how they will help the customer achieve their goals.
Building and maintaining a library of solutions, customer examples, supporting collateral, and POCs.
Building and maintaining demonstration websites and assets to be used by our team and others throughout Granicus.
Being a strategic sales and technical resource for the sales organization.
Guiding technical scoping conversations with the agency and our Granicus implementation teams.
Responding to functional and technical elements of RFIs/RFPs.
Maintaining a library of technical capabilities that are used in these RFPs.
Responding to formal customer technical needs, such as Security Questionnaires.
Assisting with sales and our own team's learning paths through content, coaching, and training projects.
Learning the full suite of the Granicus platform through constant training, reading product releases, and internal product discussions.
Assisting with lead generation and marketing efforts through webinar and conference support.

Benefits

Comp & perks

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experience analysisjourney mappingdigital strategy developmenttechnical demonstrationsengagement strategybusiness transformationsolution designtechnical scopingRFI responseRFP response

Soft Skills

consultative strategymentoringcommunicationcollaborationproblem-solvingfacilitationinterviewinginsight developmentcoachinglead generation