Granicus

Data Analyst

• Lead end-to-end analytics workstreams for assigned GXG customer engagements, from requirements definition through delivery, insight communication, and optimization recommendations
• Design, build, and maintain measurement frameworks defining KPIs, success metrics, and performance benchmarks for government digital communication programs
• Lead architecture, development, and optimization of dashboards and reporting solutions integrating multiple data sources
• Own data accuracy, reliability, governance, and resolution of data quality issues across reporting systems
• Define and champion analytics standards, reporting methodologies, and data governance best practices
• Make independent decisions on analytical approaches, metrics frameworks, visualization strategies, and tool architectures
• Author and maintain SOPs, analytics playbooks, reporting specifications, and knowledge-base documentation
• Serve as primary analytics contact for customer engagements; lead requirements sessions and present findings and recommendations to technical and non-technical audiences
• Mentor and coach junior analysts; conduct peer reviews and quality assurance of deliverables
• Evaluate and introduce emerging analytics approaches, AI-enabled tools, and productivity technologies
• Lead Agile ceremonies including sprint planning, backlog refinement, retrospectives, and stand-ups
• Identify opportunities to improve customer program outcomes and service delivery through data-driven recommendations

Data Analyst – Customer Analytics

Application Engineer

• Architect, build, deploy, and operate full-stack internal AI applications incorporating agents, trusted business data, workflow automation, and human decision-making
• Convert AI prototypes and agent capabilities into durable, repeatable workflows adopted across business teams
• Translate process maps, user needs, business rules, and operating constraints into applications
• Integrate applications with the lakehouse, canonical metric layer, trusted data services, reusable agents, and evaluation systems
• Own application-level authentication and authorization and implement enforceable application security controls
• Own application and workflow integrations with enterprise systems and systems of record
• Instrument applications to measure adoption, engagement, workflow completion, cycle time, and other operational indicators
• Connect product telemetry to business outcomes
• Establish reusable application patterns, templates, components, APIs, and development practices
• Preserve the confidentiality, integrity, and availability of Granicus information assets and ensure data privacy compliance

Principal AI Engineer, Applications

General

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients.
• Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system.
• Review and complete action items on the Salesforce dashboard in a timely manner.
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date.
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate.
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary.
• Though not a Sales role, the Renewals Specialist should be able to identify upsell and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement.
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals.
• Validate client entitlements and other contract attributes.
• Ensure accurate post-signature processing of orders as they are received.
• Additional renewals projects as assigned.

Renewals Specialist

DevOps Engineer

• Provide on-call production support, ensuring rapid triage, escalation handling, and service restoration.
• Investigate production and customer issues, lead incident troubleshooting, and drive rapid RCA with clear follow-ups.
• Use AIOps-assisted RCA, log clustering, timeline reconstruction, and incident summarization to accelerate diagnosis while validating AI recommendations before action.
• Own and evolve the observability stack, with deep expertise in ELK/OpenSearch (Elasticsearch, Logstash, Kibana) for log ingestion, indexing, querying, visualization, and alerting.
• Design and maintain observability across logs, metrics, and traces, ensuring actionable monitoring and high signal-to-noise alerting.
• Build and enhance workflows for alerting, anomaly detection, and incident enrichment to reduce noise and improve accuracy.
• Implement AIOps use cases such as dynamic baselining, alert correlation, event suppression, impact prediction, and automated context enrichment.
• Develop automation, runbooks, and controlled self-healing mechanisms with appropriate safeguards, rollback plans, and auditability.
• Implement AIOps remediation patterns that connect observability signals to runbooks, tickets, ChatOps actions, and human-approved recovery steps.
• Drive improvements in system reliability, performance, scalability, and resilience through engineering-led initiatives.
• Partner with engineering teams to improve deployment safety, operational readiness, and production stability.
• Maintain high-quality runbooks, documentation, and knowledge bases to improve on-call effectiveness and knowledge sharing.
• Support capacity planning, performance tuning, and SLO-based reliability practices.
• Apply security, access control, and operational guardrails across systems and automation.
• Own AIOps implementation from use-case definition through production rollout, including telemetry readiness, model/rule configuration, integration testing, operational validation, adoption tracking, and continuous tuning.

Site Reliability Engineer – Level 3

Sales

• Delivering financial results through accurate forecasting, budget planning, and proactive variance management.
• Building a high-performing team by recruiting, developing, and retaining top sales talent, while fostering a culture of accountability, coaching, and continuous improvement.
• Executing operational excellence by contributing market insights to strategic planning, resolving challenges swiftly, and implementing scalable sales systems and processes.
• Aligning with national goals by setting clear sales objectives and quotas that support broader organizational priorities.
• Expanding our white space through strategic account planning, vertical marketing tactics, and deep relationship-building with key stakeholders in local agencies.
• Influencing product strategy by identifying platform opportunities and surfacing customer needs and competitive trends.
• Staying ahead of the curve by continuously developing your expertise and sharing insights across the organization.
• Driving business unit success by consistently meeting and exceeding quarterly quota targets.

Enterprise Director, Sales

Project Manager

• Lead the project strategy for one of Granicus' largest Short Term Rental clients.
• Maintain a solid client relationship rooted in transparency and solution-forward thinking.
• Improve upon current processes focusing on stakeholder understanding and satisfaction.

Implementation Project Manager

Technical Product Manager

• Act as a servant leader and champion of agile and AI-enabled ways of working across the teams, fostering a culture of continuous learning, innovation, data-driven decision-making, and responsible adoption of AI technologies to improve product delivery, operational efficiency, and business outcomes.
• Serve as the primary owner of the product backlog for 1–2 teams. Contribute to the creation and evolution of the enterprise roadmap in partnership with other product owners and engineering teams.
• Prioritize backlog needs and balance scope, budget, and time at monthly, quarterly, and annual planning cycles.
• Leverage AI-driven insights and engineering metrics to support planning, capacity forecasting, prioritization, and roadmap decisions.
• Use AI-enabled tools to analyse delivery trends, identify bottlenecks, assess risks, and recommend opportunities for continuous improvement and operational efficiency.
• Leverage AI-powered analytics, predictive insights, and data-driven recommendations to support strategic decision-making, prioritisation, capacity planning, risk assessment, and roadmap optimisation.
• Utilize AI productivity tools to create stakeholder updates, reports, presentations, summaries, and actionable insights from engineering and operational data
• Effectively communicate AI-generated insights and recommendations to technical and non-technical stakeholders
• Fulfill the primary product owner role in all agile ceremonies and facilitate workshops with users and agile teams to drive alignment and learning.
• Introduce and champion effective tools and practices; proficiency in Jira and Aha! (preferred).

Technical Product Owner

Product Manager

• Support and lead a team of world-class engineers, product owners and designers throughout product lifecycle.
• Develop and maintain a near-real time picture of concept attainment across 4 scrum teams, including the “why” behind the attainment in relation to levers like initial estimates, velocity, scope change, concept status, etc.
• Leverage AI tools in day-to-day product management activities, including synthesising customer and stakeholder inputs, analysing delivery performance, identifying risks, and supporting roadmap prioritisation.
• Enthusiastic to leverage AI for individual workflow compression, innovations in the team operating model, and in agentic product enhancements that create value for government users.
• Lead and manage Product Owners & Managers, and govD teams in effective program increment planning.
• Identify and apply practical AI-enabled approaches to improve product discovery, backlog management, planning, and cross-team coordination.
• Develop operations excellence to promote health and hygiene of the govD backlogs and releases across value streams (e.g. security vulnerabilities, CSIs, support, etc.).
• Facilitate effective cross-functional communications across product management, engineering, cloud, support, implementation, solutions consulting, and customer success teams.
• Effectively manage tradeoffs associated with delivering roadmap concepts, using data and AI-supported insights to inform prioritisation and decisions.
• Sets high expectations related to PO command of the govD tools and how they are intended to work.
• Lead daily standups, in partnership with govD Director, across PM and POs to facilitate effective govD roadmap planning and attainment.
• Proven success in communicating, presenting, and selling ideas to senior executives.
• Act as a mentor, trainer and resource to other Product team members.
• Participate in the continuous improvement and scaling of Product Management best practices at Granicus.
• Other duties as assigned.

Manager – Product Management

Full-stack Engineer

• Write high-quality software using test-focused practices
• Develop bug fixes and feature changes for applications within the Granicus product suite
• Collaborate with Scrum team and broader Product Organization
• Be a core contributor to Granicus's automated testing suites

Software Engineer

• Learn about and uphold the Development team’s core values: Test-Driven Development, Collective Ownership, Agile Development, and Egoless Programming.
• Write high-quality software using test-focused practices.
• Be a core contributor to Granicus's automated testing suites.
• Develop bug fixes and feature changes for at least one application within the Granicus product suite.
• Collaborate with your Scrum team, the Development team, and the broader Product Organization.
• Be a participating member of the broader Granicus technology organization.
• Engineering Velocity: Accelerated delivery through AI-assisted development tools and practices.
• Quality & Reliability: Improved testing, monitoring, and operational resilience through AI-driven SDLC practices.
• Innovation: Introduction of AI-driven capabilities across the platform.
• Customer Value: Reduced manual effort and enhanced accessibility and compliance outcomes through AI-enabled solutions.

QA Engineer

• Create and manage new and existing test plans for features, enhancements, and defects with minimal direction.
• Define manual quality assurance requirements for complex projects and refine those requirements throughout the development lifecycle.
• Validate end-user workflows and business logic through thorough manual testing.
• Execute smoke, functional, regression, integration, and user interface testing.
• Ensure testing extends beyond documented requirements to include real-world system behavior and customer experience.
• Identify, assess, and communicate quality risks to cross-functional stakeholders.
• Document defects with detailed reproduction steps, supporting evidence, and impact assessments.
• Demonstrate sound judgment and make informed quality-related decisions in fast-paced environments.
• Advocate for quality-focused scope adjustments when competing priorities arise.
• Provide recommendations to team leaders regarding initiatives that deliver the greatest value to customers and the business.

Quality Engineer – Level 3

Content Manager

• Development, creation, and editing of marketing collateral, with a special focus on transforming complex, long-form copy into pithy short-form content.
• Work closely with brand, segment, product marketing, and regional marketers to ideate, write, and produce campaigns across web, social, earned media, and other forms of collateral.
• Continuously optimize messaging and update collateral as needed.
• Produce 5-10 blogs’ worth of copy a week (actual mix and deliverables will vary based on need).

Content Marketing Manager

Customer Success Manager

• Proactively guide a dedicated portfolio of ~100 clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience.
• Voraciously consume Granicus best practices content and review auxiliary metrics via Salesforce reports, PowerBI signature dashboards, and make data-driven recommendations based on Granicus benchmarks and client baselines to accelerate adoption.
• Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals.
• Pass all internal Product Proficiency Programs available for the products aligned to your Customer Portfolio. (Excellent candidates will participate in, and pass, proficiency testing for Granicus products in adjacent Product Suites).
• Advocate for customers through participation in internal cross-functional meetings, including (but not limited to): Product Councils for product enhancements and bug escalations; Customer Advisory Boards; Heal Desk meetings for At-Risk Customers; and Deal Desk Meetings for concessions on new business or expansion opportunities.
• Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints.
• Identify and document expansion opportunities through the Client Services Qualified Leads Program.

Senior Customer Success Consultant

Revenue Operations

• Set the operating model for Revenue Operations under the leadership of the VP of RevOps & Enablement, aligning planning, forecasting, performance management, process governance, and systems strategy to company growth goals.
• Lead enterprise annual planning for the revenue organization in partnership with FP&A and commercial leaders, including capacity strategy, target setting, productivity assumptions, territory and coverage design inputs, and pipeline creation expectations.
• Own executive forecast governance, including methodology, roll-up structure, inspection rigor, scenario planning, risk escalation, and communication of the business call to executive leadership.
• Establish the company’s revenue performance framework, including executive dashboards, KPIs, operating reviews, management cadences, and analytics that guide strategic decisions across teams, segments, and product lines.
• Partner directly with sales and other revenue leaders to identify growth opportunities, remove execution bottlenecks, improve pipeline quality and coverage, and increase efficiency across the customer lifecycle.
• Serve as the executive sponsor for the revenue data and technology ecosystem, ensuring platforms, reporting architecture, and automation capabilities support scale, accuracy, adoption, and decision-making.
• Drive cross-functional alignment on definitions, process standards, service levels, governance, and inspection practices to create a consistent revenue operating system.
• Lead major transformation initiatives across planning, forecasting, segmentation, coverage, customer engagement processes, and systems adoption, ensuring strong change management and measurable business outcomes.
• Build, mentor, and lead a high-caliber RevOps organization spanning planning, analytics, process optimization, and systems capabilities; develop leaders who can operate as strategic partners to the business.
• Act as a trusted advisor to executive leadership, translating complex data into clear recommendations on growth strategy, investment priorities, and operating trade-offs.

Vice President – Revenue Operations

Account Executive

• Drive sales generation and foster market expansion within the designated territory.
• Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
• Craft and communicate compelling value propositions to prospective clients.
• Lead pursuit teams for larger-scale opportunities.
• Guide and educate prospects through the purchasing journey.
• Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
• Maintain meticulous documentation of all interactions in Salesforce CRM system.

Data Analyst – Customer Analytics

Principal AI Engineer, Applications

Renewals Specialist

Site Reliability Engineer – Level 3

Enterprise Director, Sales

Implementation Project Manager

Technical Product Owner

Manager – Product Management

Software Engineer

Software Engineer

Quality Engineer – Level 3

Content Marketing Manager

Senior Customer Success Consultant

Vice President – Revenue Operations

Local Government Account Executive