Grainger

Sales

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment

Branch Sales Associate, Part Time

Account Manager

• Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies.
• Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively.
• Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales.
• Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability.
• Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures.
• Expand customer contacts to strengthen relationships and uncover additional business opportunities.
• Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs.

Field Account Representative

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment.

Branch Sales Associate

• Produce positive sales growth for a specific geography or vertical market with an average of 30-35 current accounts and average of $2 to $3.5M dollars annually.
• Use Grainger's Customer Relationship Management (CRM), Salesforce, to perform all the aspects of business daily.
• Report to the District Sales Manager of Manufacturing.
• Understand customer goals and remain alert and responsive to changing customer needs.
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business.
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales.
• Develop account penetration strategies to include regular business reviews for essential customers to maximize sales.

Account Manager, Manufacturing

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Responsible for support of managed inventory tasks to lead greater understanding of the customers, increase contacts within the customer group and increase sales results
• Understand Grainger's Value Proposition and explain to customers, providing solutions to grow profitable sales
• Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
• Develop and implement account strategies to include regular business reviews for customers to maximize sales
• Demonstrate full compliance to company sales and pricing guidelines
• Use all resources and technical support available
• Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market

Sales Account Manager, Healthcare

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers to maximize sales

• Supports branch leadership in a facility with multiple members along the Branch Manager & Supervisor.
• Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations.
• Delegates and assigns duties based on workload variance.
• Support the leadership team in conducting incident reviews in the event of a safety incident completing Grainger internal requirements as well as partnering with the appropriate customer stakeholders to complete any required investigations and provide documentation.
• Report absence calls to leadership team informing of team member absences and working to obtain coverage for absent team members including contacting TMs directly.
• Holding the Onsite Leader cell phone and answering all calls from team members and customers Accommodating location closure requests (Customer request)
• Manage afterhours requests on night shift.
• Participate in scheduled customer calls.
• Sign off on Team Member FLHA
• Complete Behavior Based Safety Observations for team members.
• Participate in all H&S initiatives including walk throughs of all locations and conduction Field Level Hazard Assessment
• Transporting of inventory/tools across the customer facility
• Support Tool Management initiatives including the creation of quotes, orders, e-mails with the onsite customer, processing orders, sending tools for repair/re-cert, following up with status of repairs, coordinating return of tools to site and home locations.
• Sign off on BBX requirements in crib/store locations, when needed
• Obtain Fit Test certification to allow for conducting fit testing requirements (where applicable)
• Partner with the Inventory team to complete stock alignments, one-time orders, and MI’s
• Conduct “Toolbox Talks”
• Support the management of a customer specific inbox.
• Respond to and work directly with customer stakeholders as required.
• Support in Vending/VMI implementations, maintenance and replenishment, when needed
• Assist with vendor visits and onsite training
• Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
• Support the onsite team with daily tasks such as customer quotes, processing of orders, returns, receiving and put away of stock, serialization of tools, staging tools for repair/recert, sourcing orders, vendor/customer/internal follow ups, as well as other company initiatives & projects.
• Fosters open communication between all internal business partners including inventory, sourcing, product management, National Accounts, and other Onsite teams.
• Facilitates team member on-boarding and on-going training.
• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
• Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
• Suggests and implements changes to enhance defined processes and improve sales and service.
• Ensure team compliance with all regulatory issues and company policies.
• Other onsite support related duties as required.

Lead Sales and Service Representative

• Maximize revenue for designated account package by growing sales within existing accounts, developing new accounts at a level consistent with or exceeding company expectations
• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Responsible for support of managed inventory tasks to lead greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition and explain to customers, providing solutions to grow profitable sales
• Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
• Develop and implement account strategies to include regular business reviews for customers to maximize sales
• Demonstrate full compliance to company sales and pricing guidelines
• Use all resources and technical support available
• Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market

Government Account Manager

Systems Engineer

• Build, maintain, and troubleshoot EDI customer maps using Gentran 6.0 and IBM Sterling Integrator
• Perform root cause analysis on failed EDI transmissions to identify and resolve data or connectivity issues
• Develop EDI maps for ANSI X12 transactions
• Coordinate with internal teams to troubleshoot and resolve EDI-related technical issues.

Business Systems Analyst, B2B

• Understand customer goals and remain alert and responsive to changing customer needs.
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business.
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales.
• Develop account penetration strategies to include regular business reviews for essential customers to maximize sales.

Account Manager – Commercial

Product Designer

• Partner with Product Managers, Engineers, Data Scientists, and UX Researchers to design intuitive digital experiences for Grainger’s customer- and employee-facing products.
• Create strategic design artifacts including user journeys, service concepts, and experience frameworks to align stakeholders around future product experiences.
• Produce detailed interaction designs including user flows, annotated wireframes, and prototypes that guide product development.
• Contribute to and evolve the design system by aligning with existing UI patterns and introducing reusable components and interaction patterns.
• Lead multiple design initiatives of varying complexity with minimal direction while ensuring alignment with product strategy and business objectives.
• Evaluate existing experiences using user testing, research insights, and behavioral data to identify opportunities for improvement.
• Communicate design decisions and rationale effectively to cross-functional teams and stakeholders.
• Mentor and collaborate with UX and UI designers to strengthen design quality and consistency across the organization.

Lead UX Designer

Full-stack Engineer

• Build applications and develop product design solutions in partnership with engineers, architects, and analysts leading to scalable and maintainable software solutions
• Utilize Full Stack skills with an emphasis on Frontend skills based on specific platform or domain as required
• Implement continuous delivery activities (CICD) and drive engineering best practices
• Support team activities and pair with peers to work on stories
• Coach and mentor junior engineers
• Consistently practice sensible defaults

Branch Sales Associate, Part Time

Field Account Representative

Field Account Representative

Branch Sales Associate

Account Manager, Manufacturing

Sales Account Manager, Healthcare

Branch Sales Associate, Part Time

Account Manager, Manufacturing

Lead Sales and Service Representative

Government Account Manager

Business Systems Analyst, B2B

Account Manager, Manufacturing

Account Manager – Commercial

Lead UX Designer

Software Engineer III