Grainger

Sales

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle.
• Look for ways to maximize sales opportunities and encourage customer loyalty.
• Adapt communication style to differing audiences in email, over phone, or in person.
• Pick, prepare, and stage will call orders/shipping product.
• Prepare customer backorders and put away other stock received.
• Help with merchandising and perform showroom replenishment.
• Perform inventory counts.
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities.
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment.

Branch Sales Associate, Part Time

• Manage the entire customer experience.
• This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment

Branch Sales Associate

• Use inclusive behaviors and use multi-tasking/prioritization to serve as subject matter expert for branch team members
• Use advanced skills to maximize sales opportunities, take ownership and lead by example with all showroom sales promotions and product specials, and exceed customer expectations
• Oversee the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, safely picking product, and safely loading customer vehicle.
• Learn and easily navigate through several computer applications for customer-facing and warehouse activities
• Perform actions consistent with branch sales focus to maximize sales opportunities and encourage customer loyalty

Branch Sales Specialist – Full Time

Branch Sales Associate, Bilingual – Part Time

Branch Sales Associate – Part Time

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment

Branch Sales Associate, Part-Time

• Provide solutions and easily connect with our walk-in customers and help other team members to do the same
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations by using guidance, advanced knowledge, and winning attitude
• Complete and has responsibility for a variety of branch processes that are important to the branch's operation and overall effectiveness
• Shift focus to perform a variety of warehouse tasks and report to Branch Manager

Branch Sales Specialist

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment

Operations

• Customer Service/Inventory Management Services multiple customer locations on a designated route by providing the following services:
• -Receive and stock purchased product in designated customer locations.
• -Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
• -Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
• -Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
• -Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
• -Meet defined KPI’s for the position.
• -Non-Route Based Activities as required, such as: Perform machine break/ fix activities for different machines at the customer's site.
• -Implement territory work relating to planning and execution of customer inventory projects.
• -Perform data collection (related to inventory information) at customer sites.
• -Ensure accurate information is collected to help direct the KeepStock implementation process.
• -Assist customers with staging, labeling, and organizing product at a customer site.
• -Complete product relocation and discontinuation process.
• -Travel required Branch Responsibilities as assigned Account growth Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)
• -Cross-functional partnerships Execute onsite service component of account strategy as defined by cross-functional business partners.
• -Work with sales partners to improve customer experience and increase business.

Field Operations Associate II

• Provide solutions and easily connect with our walk-in customers and help other team members to do the same.
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations by using guidance, advanced knowledge, and a winning attitude.
• Oversee the entire customer experience, including accurate order entry and maintenance, safely picking product, and loading customer vehicles.
• Learn and easily navigate through several computer applications for customer-facing and warehouse activities.

Manager

• Translates leadership and strategic direction for hourly branch team members
• Communicates and executes a sound business strategy to team members that embraces change management.
• Makes sound, fact-based business decisions to support the needs and objectives of the business.
• Lead the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within aligned branch locations.
• Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
• Takes measured risks while being mindful to balance service, cost, ethics and integrity.
• Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.
• Work with market leaders to identify potential solutions for growing counter and will-call volume.
• Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
• Effectively monitors controllable expenses to achieve the assigned expense target.
• Builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects.
• Encourages all team members to look for improvement opportunities.
• Dedicates self and team to Operational Excellence by complying with all BBX standards.
• Leads a branch that proudly represents Grainger’s service and commitment to the customers and team members.
• Maintains safety and security for all team members and customers.
• Ensures the branch, surrounding landscape, and parking areas are properly maintained.
• Follows and enforces all local/state/federal laws and company policies.
• Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.
• Creates an environment for open, continuous, and proactive communication.

Branch Sales Associate, Part Time

Branch Sales Associate

Branch Sales Specialist – Full Time

Branch Sales Associate, Bilingual – Part Time

Branch Sales Associate – Part Time

Branch Sales Associate, Part-Time

Branch Sales Specialist

Branch Sales Associate, Part Time

Branch Sales Associate

Field Operations Associate II

Branch Sales Associate, Part Time

Branch Sales Specialist – Full Time

Branch Sales Associate

Branch Sales Associate

Store Manager