Tool Crib Attendant

Grainger

Counter Customer Service role at Grainger, delivering customer service and managing inventory in St. Thomas, Ontario.

Posted 7/18/2026full-timeSt. Thomas • 🇨🇦 CanadaMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing inventory and maintaining a clean and organized work area. Proficient in using inventory management systems and adhering to safety protocols.

Highest-signal resume keywords

Customer Service ExperienceForklift ExperienceGeneral Tool KnowledgeInventory Management ProgramsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementCycle CountingShipping/ReceivingMicrosoft ExcelAttention to DetailProblem-SolvingHousekeeping SkillsTyping Skills

Soft Skills

Communication SkillsTeam CollaborationWinning AttitudeTelephone Etiquette

Tools & Technologies

Information SystemsVending Equipment

Industry Keywords

Occupational Health and Safety ActWFS Quality System

About the role

Key responsibilities & impact

Responsible for the counter customer service, delivering fast, courteous, helpful, and accurate service to all internal and external customer
Restock shelves and count current inventory
Manage incoming goods, label product, keep shelves neat and organized
Deliver goods and put away in VMI areas of facility (may include vending equipment)
Use and maintain the information systems as they are designed to be used for tracking inventory
Cycle count area as per cycle count schedule
Clean crib work area including garbage cans, floors, computers, and crib equipment
Responsible for keeping the crib area secure at all times by ensuring only WFS team members enter the area. Gates must be locked as deemed appropriate
Follow all safety protocol in compliance with WFS' health and safety policies and procedures and the Occupational Health and Safety Act, as well as the health and safety policies of the customer’s facility
Support the WFS Quality System
All other duties as assigned

Requirements

What you’ll need

Grade 12 diploma or equivalent experience required
Forklift experience preferred
General tool knowledge is mandatory
Shipping/receiving department, and/or working with tools and industrial supplies preferred
Experience in customer service and sales preferred
Excellent organizational and housekeeping skills
Strong proficiency in the English language - both written and oral communication
Must have a winning attitude that makes the team better
Strong problem-solving skills
Proven skills in accuracy and attention to detail
Demonstrated ability to work independently while also contributing to a positive team environment
General knowledge of computers including inventory management programs, Microsoft Word programs (especially Excel), email, typing skills
Proven telephone etiquette
Reliable transportation and flexibility to work at other locations for coverage purposes as needed
Ability to work shift work, including nights and weekends, and 12-hour shifts

Benefits

Comp & perks

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!