Government of Alberta

Analyst

• Delivering and managing IMT services using Incident, Problem, Change, Project, Service, and Capacity Management principles.
• Leading the implementation, operation, monitoring, and continuous improvement of Messaging services.
• Maintaining service integrity, availability, security compliance, and alignment with cross-government ICT standards.
• Developing and maintaining technical documentation, procedures, standards, and operational best practices.
• Collaborating with Technology Support and Operations teams, business stakeholders, contractors, and external service providers to ensure timely service delivery.
• Leading complex projects, coordinating service testing and implementation activities, and driving operational efficiencies.
• Providing mentorship, technical leadership, and expert guidance to analysts while supporting branch planning and strategic initiatives.

Senior Messaging Analyst

• Build the digital services that keep Alberta running.
• Support service-related activities including new development and configuration, system and application maintenance and support, multi-project delivery, technical consultation and expertise, Electronic Information Management (EIM), customer relationship management, and compliance with Government of Alberta (GoA) standards, policies, and practices.
• Develop, enhance, and maintain enterprise applications and databases that support critical government services.
• Design and implement secure, high-quality solutions that meet business and technical requirements.
• Support the reliability and performance of 24/7 business-critical systems.
• Troubleshoot, resolve, and prevent application and database issues.
• Collaborate with business partners to analyze requirements and recommend effective technical solutions.
• Provide technical guidance to clients and stakeholders across government.
• Stay current with emerging technologies, cloud services, automation, and industry best practices to continuously improve service delivery.

CCS System Analyst

Data Analyst

• Gather, clean, and maintain large volumes of contact centre data to ensure accuracy and usability for reporting, analytics, and AI-enabled tools.
• Analyze operational data to identify trends and opportunities for improvement.
• Define and monitor analytics and AI performance metrics.
• Integrate data from CXone and ServiceNow to provide a comprehensive view of client journeys and service interactions.
• Develop and automate dashboards and reports that deliver actionable insights.
• Communicate findings clearly to stakeholders and work closely with technical teams on platform enhancements, agile projects, and continuous improvement initiatives.

General

• Assess and evaluate court files to determine if protocol and legislative requirements have been complied with
• Coordinate the scheduling of hearings as required in an effective manner
• Manage and maintain a structured scheduling system
• Efficient and effective management and control of the civil/family/criminal court case load
• Book various types of hearings as required
• Monitor and analyze the scheduling system to ensure court time is utilized as efficiently as possible
• Maintaining required statistics
• Organize and monitor court bookings and cancellations of various types of criminal, civil and family hearings
• Ensure resource availability, including courtrooms, equipment, and technology
• Confirm and communicate sittings booked, changed, or cancelled with counsel, legal assistant team, court administration, court staff, and any other participants
• Prepare various scheduling and statistical reports

Court Coordinator

Compliance

• Exercise examiner authority under the Insurance Act and conduct investigations and regulatory activities related to insurer market conduct.
• Serve as a key point of contact for consumers and stakeholders — responding to inquiries and complaints about insurance rules, policies, rights, and the complaints process.
• Provide regulatory advice and decision support to management, and prepare reports, briefings, and correspondence for senior leaders.
• Support development of bulletins and industry guidance and respond to requests for insurance information.

Compliance Officer

Business Analyst

• Unlock knowledge to enable smarter decisions and better service delivery across government!
• Design and maintain Knowledge Bases (KBs) as a self-service platform for content management and sharing.
• Configure KB structures, categories, and role-based access controls.
• Customize workflows for article publishing, updates, and retirement.
• Plan and implement KB patches, fixes, enhancements, and upgrades.
• Participate in System and User Acceptance Testing (UAT).
• Develop and enhance Knowledge Management governance frameworks, processes, and procedures.
• Document workflows, templates, and operational standards.
• Facilitate monthly KM Representative Committee meetings.
• Manage KM author/approver onboarding and offboarding processes.
• Coordinate and deliver KM training for service teams and users.
• Collaborate with support teams and vendors to ensure KB alignment with business needs.
• Engage stakeholders to identify current and future requirements.
• Lead Continual Service Improvement (CSI) initiatives.

Knowledge Management Analyst

Vice President

• Act as SME and service owner for enterprise network services, overseeing full lifecycle delivery, operations, and continuous improvement.
• Plan, implement, and govern service changes while proactively managing risks, incidents, and service performance.
• Provide advanced operational support, on‑call coverage, and continuous maintenance to ensure stable, secure, and high‑performing services.
• Lead or contribute to projects and agile initiatives, defining technical requirements and delivering outcomes aligned with ITIL standards.
• Develop, maintain, and enhance system reporting, documentation, and administrative standards to support service transparency and governance.
• Partner with clients, vendors, and internal teams to resolve issues, improve services, and meet business objectives.
• Provide leadership, mentoring, and task assignment to junior analysts, supporting skill development and team capacity.
• Stay current with emerging technologies, contributing to service modernization, testing, and adoption across the GoA environment.

Network VPN SME

Security Engineer

• Development, maintenance, advocacy, and compliance for security architecture and DevSecOps framework and policy instruments such as directives, frameworks, policies, standards, and guidelines.
• Security architecture subject matter expertise in the one or more following domains: Secure application development processes and tools.
• Secure business architecture. Secure data architecture. Secure application architecture. Secure technology architecture.
• Consultation, evaluation, and delivery of digital service products throughout the solution development life cycle (SDLC) for conformance to IMT cybersecurity policy instruments including formulation of options and recommendations.
• Conduct security review, consult, and advise on secure coding, secrets management, on-premises, Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP), and third-party hosted solutions with verbal and written report.
• Provide security advice to business and technical stakeholders, including senior executives.
• Participate in projects as an information security subject matter expert with a focus on security architecture and security capabilities within a DevSecOps framework to protect digital service development and operations.
• Participate in the identification of information security requirements, as well as the development of strategies and solutions to meet these requirements across the organization.
• Facilitate or perform identification, assessment, and treatment of information and technology security threats and risks.

Information Security Officer 3 – Security Architect, Application and Product Security

• Consult with internal and external data requestors to clarify data needs, advise on administrative health data and recommend methodologically sound solutions.
• Extract, transform, and de-identify data using tools such as SAS, SQL, R, Snowflake, and Python, ensuring compliance with privacy legislation.
• Collaborate with virtual teams, data units, and research groups to support high-impact projects and improve data access processes.
• Perform quality assurance, conduct basic statistical analysis, and create reports or visualizations as needed.
• Contribute to internal knowledge sharing and continuous improvement initiatives.
• Participate in user acceptance testing and development of new data views to streamline future data access.

Research & Data Analyst

Procurement

• Play a critical role in strengthening how employment services are funded and delivered across Alberta
• Act as a trusted advisor and problem-solver to ensure compliance and risk management
• Improve procurement processes by identifying gaps and implementing enhancements
• Develop tracking tools and reporting for contract performance and operational priorities
• Provide advisory support and clear guidance on contracts and procurement practices

Contract and Procurement Consultant

Manager

• Provides strategic and operational leadership for Alberta’s Provincial Search and Rescue Program
• Ensures effective program delivery, policy development, and alignment with provincial priorities and legislation
• Leads research, analysis, and recommendations on complex SAR issues
• Advises senior leadership on emerging risks and coordination needs across the province
• Builds and maintains strong relationships with municipalities, law enforcement, volunteer SAR organizations, and provincial and federal partners
• Oversees grant programs and develops accountability frameworks
• Prepares briefings, presentations, and communications materials
• Represents Alberta at federal-provincial-territorial tables