Data Analyst

Government of Alberta

Data Analyst leveraging data and analytics for GoA contact centre operations. Maintaining data accuracy and generating insights to support service delivery and operational excellence.

Posted 7/22/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$83,258 - CA$114,316 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in data analysis and visualization, with a strong focus on integrating and automating reporting tools to enhance decision-making. Demonstrates expertise in managing large volumes of structured and unstructured data while effectively communicating insights to stakeholders.

Highest-signal resume keywords

Data AnalyticsPower BIETL and ELT PatternsData StorytellingCloud Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisData VisualizationData CleaningPerformance MetricsDashboard DevelopmentContact Centre Data ManagementStructured DataUnstructured DataIncremental LoadsAuditability

Soft Skills

Excellent CommunicationInterpersonal SkillsFacilitation

Tools & Technologies

Power BICXoneServiceNow

Industry Keywords

Contact Centre as a ServiceAnalyticsAI-Enabled ToolsAgile ProjectsContinuous Improvement

Tech Stack

Tools & technologies

CloudETLServiceNow

About the role

Key responsibilities & impact

Gather, clean, and maintain large volumes of contact centre data to ensure accuracy and usability for reporting, analytics, and AI-enabled tools.
Analyze operational data to identify trends and opportunities for improvement.
Define and monitor analytics and AI performance metrics.
Integrate data from CXone and ServiceNow to provide a comprehensive view of client journeys and service interactions.
Develop and automate dashboards and reports that deliver actionable insights.
Communicate findings clearly to stakeholders and work closely with technical teams on platform enhancements, agile projects, and continuous improvement initiatives.

Requirements

What you’ll need

University degree in a related field such as Computer Science, Information Technology.
2 years of related experience working with:
Large enterprise data, cloud Solutions such as Contact Centre as a Service (CCaaS).
Technical components, data analytics, visualizations.
Structured and unstructured data (JSON-style data).
Experience working with ETL and ELT patterns, incremental loads, late-arriving data, handling time zones/interval buckets, and auditability.
Solid experience with Power BI and enterprise reporting tools.
Data storytelling, facilitation, translating business queries into metrics.
Excellent communication and interpersonal skills.

Benefits

Comp & perks

Positive workplace culture and work-life balance
Professional learning and development