Senior Messaging Analyst

Government of Alberta

Messaging Analyst delivering technical analysis and support for secure and resilient IMT services. Collaborating with teams and leading project implementations in Alberta's Government.

Posted 7/24/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$100,407 - CA$132,993 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and delivering IMT services, with a strong focus on Messaging services, technical documentation, and operational best practices. Proven ability to lead complex projects, mentor teams, and ensure compliance with ICT standards in a large-scale enterprise environment.

Highest-signal resume keywords

Microsoft 365 AdministrationIncident ManagementProblem ManagementTechnical Documentation DevelopmentProject Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProblem ManagementChange ManagementProject ManagementService ManagementCapacity ManagementTechnical DocumentationRoot Cause AnalysisTroubleshootingOperational Best Practices

Soft Skills

Organizational SkillsCommunication SkillsCollaborationMentorshipIndependent Work

Industry Keywords

Enterprise IT InfrastructureMessaging ServicesICT StandardsService IntegrityService AvailabilitySecurity ComplianceKnowledge ManagementOperational EfficiencyCross-Functional TeamsTechnical Issue Remediation

About the role

Key responsibilities & impact

Delivering and managing IMT services using Incident, Problem, Change, Project, Service, and Capacity Management principles.
Leading the implementation, operation, monitoring, and continuous improvement of Messaging services.
Maintaining service integrity, availability, security compliance, and alignment with cross-government ICT standards.
Developing and maintaining technical documentation, procedures, standards, and operational best practices.
Collaborating with Technology Support and Operations teams, business stakeholders, contractors, and external service providers to ensure timely service delivery.
Leading complex projects, coordinating service testing and implementation activities, and driving operational efficiencies.
Providing mentorship, technical leadership, and expert guidance to analysts while supporting branch planning and strategic initiatives.

Requirements

What you’ll need

University graduation in Computer Sciences, Information Technology or a related field.
4 years of related experience for Senior Messaging Analyst.
2 years of related experience for Messaging Analyst.
Experience supporting enterprise IT infrastructure, platforms, and technology services in a large-scale environment.
Hands-on experience supporting and administering Microsoft 365 (M365) and enterprise messaging solutions.
Experience developing and maintaining technical documentation, support standards, operational procedures, and knowledge management resources.
Strong experience in complex troubleshooting, root cause analysis, incident resolution, problem management, and technical issue remediation.
Ability to work effectively independently and collaboratively in cross-functional teams and high-pressure operational environments.
Strong organizational and communication skills, with the ability to manage multiple concurrent initiatives and communicate technical concepts to both technical and non-technical audience.

Benefits

Comp & perks

Public Service Pension Plan (PSPP)
Management Employee Pension Plan (MEPP)
Professional learning and development
Positive workplace culture and work-life balance.