Senior UX Researcher
GoTo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇭🇺 Hungary
Visit company websiteJob Level
Senior
About the role
- Actively direct UX research activities, creating and executing a strong research plan, and delivering key insights that help to achieve our strategy.
- Work directly with product, engineering, and UX design partners as you conduct interviews, usability studies, facilitate workshops and partner with other researchers to drive awareness of users.
- Conduct interviews, usability studies, facilitate workshops and partner with other researchers to drive awareness of users - pushing for best practices, taking ownership and identifying strategic opportunities and leading to those outcomes.
- Support the product team by conducting research on user goals, needs and mental models, and usability testing solution ideas.
- Improving processes and channels of research participant recruiting collaborating closely with Customer Success, Product Marketing, and Lifecycle Marketing.
- Develop and curate deep understanding of the users and the products – updating and being current with all changes and understanding the use cases driving the functionality they support.
- Develop understanding of the competitive landscape – informing research direction, opportunities for disruption and innovation.
- Deliver key insights through readouts, workshops, and presentations.
Requirements
- 5+ years of relevant industry experience in leading research in senior roles in a lean, agile, and delivery - driven environment.
- Ability to create research plans and deliver key insights through user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo.
- Identify research opportunities and contribute to the research roadmap so that the work balances strategic and tactical feedback.
- Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities.
- Excellent knowledge of qualitative research best practices and approaches
- Education - Degree in Communications, Cognitive Psychology, HCD/Computer Science, Sociology, Economics, Statistics, or other field emphasizing qualitative analysis of human behavior or equivalent experience.
- Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers)
Benefits
- Full remote work option within Hungary and on-demand seat in our Astoria office
- Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
- Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
- Tuition and reading reimbursement programs to support your continuous learning and professional growth
- Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
- Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact
- Gym reimbursement programs to encourage your physical well-being
- GoTo performance bonus program to celebrate your impact and contributions
- Monthly remote work stipend to support your home office expenses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX researchuser interviewsusability studiesuser-testing methodologiesresearch planspersonasworkshopsqualitative researchstrategic feedbackcompetitive analysis
Soft skills
problem-solvinginnovationself-governingcommunicationcollaborationleadershipfacilitationstrategic thinkingadaptabilitycritical thinking