Call Center Representative
Digital Ox
Sales Support Coordinator – Property Management
Good Life Property Management
contract
Posted on:
Location Type: Remote
Location: Remote • 🌎 Anywhere in the World
Visit company websiteSalary
💰 $8 - $9 per hour
Job Level
Mid-LevelSenior
About the role
- Answers 100% of incoming phone calls, providing a warm and friendly first impression
- Qualifies prospective clients and answers basic questions about Good Life and services offered
- Manages and updates CRM database with new leads
- Schedules and secures appointments with new leads and Business Development Managers
- Coordinates and confirms appointments, handling cancellations and reschedules
- Conducts outbound calls to prospective clients to book appointments
- Tracks inbound and outbound call KPIs and contributes to appointment-to-close success
- Performs other administrative duties as assigned
Requirements
- Proven experience in a customer facing role
- A passion for providing exceptional customer service
- English proficiency
- Ability to create a welcoming environment on all phone calls
- Excellent communication and interpersonal skills
- Strong organizational skills and ability to manage multiple tasks/priorities
- Strong internet connection with minimum speed of 50 Mbps
- Proficiency in Google Suite
- Willingness to learn and develop new skills
- Understanding of and commitment to company's value-focused approach
- Experience in a similar role
- Availability to work 8-5 PST hours
- Able and willing to work as a 1099 contractor
Benefits
- Fully remote — reside in any geographic location
- 1099 contractor (contract position)
- Ability to work 8-5 PST (fixed schedule)
- Employer participates in E-Verify
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM database managementcall trackingappointment schedulingcustomer serviceoutbound callingKPI trackingadministrative duties
Soft skills
customer facing experienceexceptional customer servicecommunication skillsinterpersonal skillsorganizational skillsmulti-taskingwelcoming environmentwillingness to learn
