Good Life Property Management

Assistant

• Act as the primary point of contact for tenant inquiries, concerns, and all other non-maintenance requests.
• Provide timely and courteous responses to tenant questions related to their lease, property amenities, and general information.
• Communicate with tenants on lease and HOA violations, early lease terminations, adding/removing pets, lease renewals, and all other tenant requests not related to maintenance.
• Coordinate and facilitate roommate change requests, including verifying the eligibility of new roommates and updating lease agreements accordingly.
• Prepare and coordinate service of notices and documents (i.e., notice to pay, notice to perform).
• Provide support on phone and email to prospective and current tenants.
• Ensure tenants have paid their rent in a timely manner, contact tenants who have not paid rent, and assist PME through the eviction process.
• Monitor lease renewals to ensure they are being sent to tenants and executed in a timely manner.
• Assist Property Management Executives in lease renewal negotiations.
• Address tenant complaints in a timely manner and follow up on open items regularly.
• Assist PME in administrative tasks including, but not limited to: onboarding new clients, offboarding clients, data entry steps, etc.
• Handle incoming client calls on the general call queue, provide information when possible, and direct requests to the appropriate team members as needed.
• Assist with application overflow as needed.
• All other duties as assigned.